Dermatology Center Of Loudoun

Can’t get them to answer the phone. Called for hours and never got through several days this week. Left a message. When the PA called in a prescription, it was the one oral acne medicine with a black box warning, the only one my son can’t take due to a concomitant medical condition. I feel like an MD wouldn’t have made that mistake. Patient history is important! In the actual appointment I felt like she didn’t even look closely at his skin. Also she kept pushing us to use a pharmacy that ships medicine– can’t go there, have to wait for it to be shipped. I have never had a doctor push for one pharmacy over another. That felt weird.

I had spider vein treatments done at the office with Dr.Tran. I was told each treatment was 10 min, with that said shouldn’t a timer be started to let you know when 10 min was up? Well no just a few passes with the laser and then they say your done. I was confused as to why the doctor would ask me to point out spider veins during the session. Doesn’t he know what they look like? Honestly I thought sessions were shorter than 10 min and I felt that Dr. Tran rushed thru while spending half his time asking me where the veins are. I would not recommend the office, trying another center to hopefully get better results. Just kept telling me I needed to buy more sessions but the ones I had were short already.

Love this Practice! Dr. Nguyen has been professional & helpful, and Mary Beth in Billing was exceptional. Grateful for a well organized & talented team to use for my dermatological needs!

The doctors there are wonderful except for the front desk they’ve had some recent staff changes and it seems like every time I go there’s a new staff member. The girl that sits at the front that’s been there for a while she’s very very rude you can’t get through to her she is almost like a bipolar maniac she’ll be nice and calm one minute but once you start asking questions she gets very frustrated and irritated. The medical assistance are new every time you go so be prepared for that. If you are the type that doesn’t care about the staff then you’re fine because the doctors are great but be prepared for bad customer service. And yes it’s the same girl as the previous posts her name is Britney absolutely rude.

I visited Dr Tran for the first time today. He was courteous and knowledgeable and seemed genuinely interested in helping me with my skin condition and I planned to return for continued treatment. However after the experience that I had with the receptionist, Brittany, I may choose to continue with a different dermatology clinic due to the embarrassment that I experienced. Brittany let me know that my Care Credit card was declined and I used a different form of payment. After leaving the clinic, I called Care Credit immediately and was notified that my account was fine and shouldn’t have been denied. I called Dermatology of Loudoun, and spoke with Brittany. I explained that my card was fine and Brittany said, «Hmmmm yeah I don’t know. The machine just said DECLINED in BIG RED LETTERS.» I capitalized the words that she held onto as she condescendingly talked with me. Perhaps she should learn basic interpersonal and customer service skills. Unbelievable.

Had horrible adult acne and went to several dermatologists in our area to get treated but only one managed to take care of it and that was Dr. Khan! Im really impressed by her professionalism and knowledge.
Ive been going to them for over 6 years now and refuse to go see anyone else but her… she is that good!

I never made it past the reception desk. I was scheduled over three months out and when I walked in 8 minutes late due to getting lost, recpeptionist named Kisha was unreasonably rude and curt. She said I would have to wait upwards of 20 minutes to be seen since I was late. I was perfectly fine with that but after 35 minutes, she told me that I needed to come back the next day without a hint of an apology. The fact that I had to wait 35 minutes to be told to come back the next day was upsetting. When I expressed this, she made it abundantly clear that she did not care. I did finally have the option of seeing the doctor, but opted to leave based on the unpleasant experience with Kisha the receptionist. There are other dermatologists and I prefer to go where the climate of respect and courteousy is expressed by the office staff. The worst doctors office visit experience ever

I was recommended to this practice by a personal friend and I was NOT disappointed. I have personally seen Dr. Nguyen and Dr. Khan and I have also brought my 5 year old daughter to see Dr. Khan. BOTH are wonderful women with VAST knowledge and a great «bedside» manor. The practice is clean… modern… up to date with the latest procedures /​technology. Love it.