Lees Summit Honda

Horrible customer service. I live in Independence, MO, and the Honda I gave to my son had a recall. I bought a new Mitsubishi from Northtowne Mistubishi and couldn’t be more pleased. I am used to the wonderful service Honda used to provide at Independence Honda. They provided a loaner, shuttle and excellent communication.
My Honda Civic 2004 was recalled for air bags. My son took the car up there. The visit was totally Honda’s fault. The lady on the phone told me he could have a loaner. I can’t take off work to go and get him. I received a call from him saying I needed to come and get him there was no loaner. What she failed to tell me over the phone was that anyone under 25 couldn’t get a loaner, and of course they don’t provide a shuttle even though the car is going to be in their shop for hours. I am beyond mad about this. I will be calling the manager of Lee’s Summit Honda to complain… but first I’m putting this on Unilocal

My experience with this dealership was excellent. I got the car I wanted and was in and out within a couple of hours. They made everything easy.

I bought an SUV from Lees Summit Honda on May 30, 2015. I LOVED the sales woman, Katherine Lemon. She followed through with everything she said she was going to do. Katherine was EXTREMELY knowledgeable about the vehicle. As a woman, I felt more comfortable asking her questions I wouldn’t ask a male salesman. I even told her during the buying process one of my children at home needed me and she made it as quick as she could.
I ended up having an issue later with obtaining the title so I could not license the vehicle. It was not the dealership’s fault, as it needed to come from somewhere else versus Honda. In the end, the dealership, stepped up and made everything right. Eric, one of the managers, went over and beyond making me happy as well as Curtis, the GM.
I would go back and buy another vehicle from them again.

I’ve used LS Honda for the last several service appointments and have been very pleased with their service and follow up.
They usually have to order parts which is an issue as it usually requires another visit. The shuttle is prompt and the drivers are courteous. Prices, while high, are standard dealer prices. They call for followup opinions. I’ll go back !

Had a squeak in the tire. They handled it within the hour and made sure that it was all under warranty. Thanks guys!

I wrote a review for Lee’s Summit Honda several months and am sorry to see it is no longer on Unilocal.Since it contained both positive and negatives aspects of my experiences with Lee’s Summit Honda, I am disappointed to see it was removed (makes me wonder if the reviews are being filtered (*deleted*)).
Overview:
Lee’s Summit Honda has a nice facility, sells new and used Honda, and can perform most service needs. As someone whom has purchased a vehicle and had them perform maintenance on that and a previous Honda vehicle, my experience with Lee’s Summit Honda has been mixed and that is why I gave them three stars.
Facility:
Nice facility, easy to drop-​off and pick-​up vehicle, customer reps. meet you when you pull into the garage, etc. There is also a nice waiting area, as well as an area for the children. I like that parts and payment counters are not in the basement or some dark corner, but easily accessible from the garage for customer ease and in case there are customer questions.
Purchase:
I purchased a Honda Accord from Lee’s Summit Honda (my first from them) and found the experience frustrating and disappointing. The sales rep. literally left the table five times during our discussions and negotiations. The entire process took over three hours! He was one more trip away from the table and minutes from losing me as a customer. If the sales reps. are not empowered to negotiate with customers and «close the deal», then management at Lee’s Summit Honda is really providing a awful disservice to their customers. In the end, I did not purchase the Honda vehicle I truly wanted and the dealership lost money by not selling me a higher-​end vehicle.
I will visit Lee’s Summit Honda for my next Honda, but if that experience starts like my past experience, I am never coming back (there are lots of Honda dealerships in town and elsewhere). Excluding the vehicle purchase, I would have given them four stars.
Service:
My experience with the Lee’s Summit Honda service has been mostly positive. My improvement recommendations are:
* Always Call customers when you say you will call them
* Always fix the car when you say you are going to and forget the excuses (your customers don’t care, we just want our cars fixed)
Pricing:
While there is sometimes a standard hourly rate and amount of time to complete specific service tasks, I have found this is not necessary the case when comparing Honda dealerships. For example, the service quotes provided to me by Lee’s Summit Honda found their hourly rate is less than one of the other, significant Honda dealerships in town. Nonetheless, the time to complete the service was sometimes longer, so the service may actually cost more, even with the lower hourly rate. My recommendation is to shop around. Reputable Honda dealerships will freely provide this information. The price for oil changes and similar service is pretty consistent with the local dealerships (Honda or otherwise) in the area.
Their prices for dealer installed Honda parts, such as fog lights, spoilers, interior trim, and other accessories, are beyond ridiculous. Do yourself a favor and buy the parts from one of the many reputable Honda parts dealerships and resellers on-​line, then have a local Honda dealership install them (I did this, but had another, closer dealership perform the work. Saved me almost 40% on the Lee’s Summit Honda quoted price!).
Customer Service:
Customer service for service type work has been pretty good (hence, the suggest four stars above), but not great (hence the Service improvement suggestions above). As a whole, I will take my Honda back for service at this dealership.
Conclusion:
Lee’s Summit Honda is a good dealership, but they need to make some significant improvements in the new/​used car sales areas, while reinforcing solid customer service in the service areas.

Bought my 2010 CRV from Tim Smith and everything went smooth. Drove the car home the same day. Just make sure when you have maintenance done they only do what YOU want done.

Received a quote to install two nuts that need a special tool. It’d be five minutes total, not each. They quoted $ 65 for each one, so $ 130 total for five minutes of work.
Instead, I can buy the tool for half that, or rent it online for $ 10.
I’ll be doing the work myself, and if this is how they run their business, I won’t be using them for any other work either.

They didn’t get the prices quoted right and they didn’t get my signature before they started work. I don’t have a lot of confidence in them right now.

I recently purchased a car here and had nothing but a great experience. Honda absolutely lives up to the high standards they set, this is my second civic and I am nothing but happy. My family only purchases Honda’s and this is my first but my families third experience with this specific dealership and thus far all over great! I worked with Tim Smith and he was absolutely great to work with, very personable, obviously knowledgeable, and very attentive.
Also within a few days of getting my car one of the back taillights went out, contacted Tim and got it all taken care of quickly and there weren’t any hidden charges after it got fixed!
This is a great Honda dealership to purchase from, I highly recommend it!

Absolutely horrible service department. I went in last week to have my oil changed. They said my rear brakes were down to about the size of a nickel. They wanted $ 350.00 to replace. I first asked why the backs wore down faster than the front because it should be opposite. He said that on some vehicles they are set up to use more back brake. Huh??? I then asked how a $ 30.00 part cost so much. He said they also flip and resurface the rotor. Huh??? You dont flip and resurface its one or the other and its a new truck the rotors are perfect. I went to the auto parts store and spent $ 30.00 on brake pads and it took me 45min to put them on. BTW my brake pads were only about ½ way worn. They didnt even need changed. This is the 2^nd bad experience I have had with them.