Oak N’ Spruce

My wife and I stayed there this past week using a timeshare exchange through Interval International. We were in a 2 floor one bedroom townhouse.
Check-​in was fine and they only minimally pressured us to take a timeshare tour. I called ahead to ask about our unit but was told that we wouldn’t know until we arrived.
No Internet in the units — i know, unheard of in this day and age. You have to be in the lobby of the main building to utilize the free wifi.
Townhouse Unit — pretty out of date but in decent condition. Paper thin walls, so you should consider ear plugs if you have trouble sleeping. No laundry in unit but it was available for free somewhere on the property. Dark because they do not really have enough lights in the unit. There was dishwasher detergent, liquid soap, and 1 day each worth of coffee and decaf. No coffee filters which was really annoying because I had called ahead and asked about them.
Cleanliness — unit had been cleaned but there was rock salt and sand everywhere. We called and they sent people within 15 minutes who told us that it was from the Inspectors walking around — seems pretty dumb to me that they make the units dirtier. However, the guys they sent to clean simply sprayed cleaner on the kitchen floor and hilariously skated around on towels and quickly left. They didn’t check either bathroom floor or vacuum the rugs which we had also complained about because they were filthy. Miscommunication I guess.
Lounge — cheap drinks, and was open most nights because it was Feb. Vacation week, we visited a few times.
Game room — good selection of games and prizes, very popular with kids.
Location — convenient to some skiing and a lot of hiking. Also the outlets in Lee are a short distance. Nothing within walking distance.
There were other amenities such as gym, indoor pools, mini golf, and playgrounds which we did not take advantage of but surely would have if we had kids with us.
Despite the negatives, this was overall a positive experience, and we definitely are considering staying again next year.

Great family destination… Skiing, restaurants, shopping and site seeing. I had my unit since 2004, my family made many memories up here. My unit is up the hill on the main level so you don’t have to carry anything up the stairs. There’s an indoor pool, game room, Subway And pizza place next to Arcade.
The only thing is my family outgrew the timeshare everyone is on their own. I would like to sell my unit and am willing to sell for a fraction of the price. I bought mine for $ 1400. I only want $ 4500.
Please message me if your interested.

Straight dump. My wife bought A «vacation package». 2 days at the Crowne Plaza in Springfield Mass. Out dated tiny hotel rooms. Double beds small trash can and two kids. One a two year old. «Family Friendly» oh «very family friendly.» Not even a suite and now the while family has been up since 230 am with the two year old who can’t sleep in this cracker box. At 19am they are going to attempt to sell me a condo. Csnt wait. They have no idea what they are in store for. Well be leaving tonite. This place is trash

My family has owned timeshare here for over 25 years. I have some great memories as a kid and even young adult. Something happened though in the last 6 or so years. Let me preface everything I’m about to write by saying I’m not a complainer. If a waiter brings me the wrong food, I’ll just eat it because food is food. I don’t care enough to make a big deal. I always overtip folks in the service industry. I try to be the zen-​like path of lowest resistance because I just want everyone to get along. So believe me when I tell you that this review comes deeply from the heart and it’s my hope that it doesn’t hurt the business but helps encourage improvement.
It has become unbearably bad at oak and spruce and it breaks my heart.
Instance 1:
I went out there several years ago and although a diamond member that should guarantee a 2br unit they stuck us in a single bedroom unit that smelled and looked like it had not been cleaned in a month. Shower drain was so backed up the tub would be half full after a go. When I complained the staff was unwilling to deal with me. It took my mother calling to get them to do anything and move us to a better room. I understand she is the main owner of our timeshare but at that point in time I was 34. Do you seriously not take my complaint seriously that you need to talk to my mother? It’s not like I am some snot nosed brat here just making wild accusations. They moved us into a better room but after that kind of experience it puts a bad taste in your mouth from the get go, when you are someplace to relax.
Instance 2:
About 2 years later I head up there again. This time we had a family check in above us. I get it, it’s a family friendly resort but it would literally be impossible to tell if it was a family or a stampede of elephants. You might think, yeah, kids are excited. They’ll settle down after a while. Then 2am rolls around and all you can hear is what can only be described as someone throwing the coffee table across the room. A call to the front office to complain is met with indifference. So we checkout early after one night of what was supposed to be a 5 night stay. Once again I bring up the noise and lack of shits given and I get an apathetic shoulder shrug from desk staff. Ok, bye then. Thanks for nothing.
Instance 3:
It was such a lousy experience last time that we waited another 2 years before trying again. But what the heck. New owners, holiday Inn. Let’s give it a whirl. My SO and I are both 80 hour work week people. To take a week off is a really big deal but we went for it. Checked in around 6pm and got a good room. Had a good first night and a good experience until a family of elephants checked in above us on the next day. But I’m a good sport. Kids will be kids, no big deal, they’ll settle down, right? Then they let the tub overflow and now we have gallons of water pouring down from the ceiling in our unit. A call to the front desk gets me a response that they will send over maintenance. The maintenance guy confirms that they left the tub running. Although he shut it off, water it still pouring down. Housekeeping shows up, can’t do anything because it hasn’t stopped dripping. Maintenance shows up again and basically can’t do anything, I mean it’s water trapped in the ceiling. At this point I have to go asking for a new room. We’ve already done a bit of grocery shopping so we have all this stuff in the fridge plus our luggage. They find us a new room and we pack everything up, haul it to the car, get new keys. Finally a new room, I’m sweating bullets from moving all our stuff but, this will be good, right? Within 1 minute of moving into the new condo we find a dead roach on the stove top. Within 20 minutes I’ve killed over 3 roaches in various locations. Then we opened the cupboard under the sink to toss something in the trash and there is a bunch of just dead or living roaches under there. I didn’t stick around long enough to check further. We checked out after 1 freekin night when I had booked 6 nights. Done and over it. By far the worse experience I’ve had staying anywhere.
My main issue comes down to accountability. I don’t work in hospitality but in the midst of a corporate take-​over that is happening there now with holiday inn, as a manager I would want to be the first to know if any guest was justifiably unhappy, like they have gallons of water pouring from the ceiling. I would make it my

Old, run down, out dated!!! I need of major makeover. First room blinds were chewed up by a dog!!! Second room had tube TVs!!! Third room the vinyl floors were coming up, showers walls had holes in them that were patched poorly. On the positive the unit was clean. I had asked for a modern room excuse was you booked a one bedroom we can give you a two bedroom. Rather than make the customer happy they switched me to three different crappy old units. Needless to say I will not be back. In fact I wouldn’t give this unit to a friend for free for a week, stay elsewhere.

It’s not a secret — they try and sell you things — that’s not a reason to give a bad review. The guy selling me the weekend was up front about everything…(my deal at least) was $ 100 for two nights at this resort and if I reserved the stay in the next month or so I’d receive another prize and then after listening to their presentation trying to sell me a timeshare. It’s not a scam… you know what you’re agreeing to when paying for the weekend if it was originally disclosed. I got what I paid for… the weekend in Western Massachusetts… clearly not scammed.
I gave the resort two stars because of the quality of the resort. The outlets in the kitchen didn’t work. The floors were way too loud and squeaky. There was a large industrial sized vent right next to the bed. There were no curtains just blinds which was inconvenient when the light shines in at 6am and I wanted to sleep in. The shower didn’t drain which is gross in my opinion. I don’t want to stand in dirty water trying to get clean — seems counterproductive. While I don’t mind paying $ 100 for a weekend, I would have gladly done it again through Silverleaf, but after seeing the quality… no way.
Due to construction they cancelled my presentation that was scheduled on Saturday so I didn’t have to listen to the presentation. Honestly, I love traveling and having a home away from home and would have considered a time share but with the effort they put into the building we stayed in… I wouldnt want to give them my money.

POSITIVES:
Amenities — Well appointed 2 bedroom each with private bath and plenty of towels and complimentary 1^st day welcome coffee maker coffee, toiletries. TVs in each bedroom. Kitchen with fridge and microwave and stove good.
3 swimming pools. Enjoyed the last day of the outdoor swimming pool late September. Sauna.
Housekeeping services at night before 10 pm great for needing towels.
Enjoyed the coffee and reasonably priced at $ 1.99 for more coffee maker brand.
Onsite Subways and Pizza and game room conveniently located by lobby.
Centrally located to Norman Rockwell, Edith Wharton, Naumkeag, Joe’s Diner, Salmon Run Restaurant. Hour drive outside to Hancock Shaker and Sturbridge Villages, Emily Dickinson, Forbes Library, Smith College.
100 miles outside to MBTA for $ 2.65 one way bus ride to BOSTON (no time to do this but hope to in the future.)
The highways are dark at night but during the day, a wonderful, uncomplicated drive.
Gas prices are cheaper than our Bay Area prices. Affordable and delicious eats! Must try Judies Restaurant for their popovers, Joe Diner’s for Rockwell’s inspired runaway boy painting, Salmon Run, Alta’s, Blue Bonnet (50s style) restaurants.
CONS:
Lobby counter — not 24 hrs. opens at 8 am. Grumpy morning counter person. Ignored me and pretended I didn’t exist. Had to hunt down someone more willing to print out boarding passes. Was told no computers available and advised to go print pass out at the library (sad face)!!!
Sells Keurig coffee for $ 1.49 and doesn’t provide complimentary tea or coffee!
No WiFi coverage except in Lobby.
On behalf of my traveling companions who stayed in the room next to ours, they had to constantly call a repair person to fix washing machine and never got it really running the whole time of our stay.
Bring an eyepatch because the outdoor nightlights are bright and closed shutters don’t darken the bedrooms.
Although not a perfect stay, it wasn’t that bad. Berkshires is a destination for New England Fall beauty — nice getaway from the California drought.

Dont trust any of their sweepstakes.
Just like other reviews i signed up for a raffle at a concert and then was contacted that I won. After listening to the pitch, they told me I need to show up for a chance to win 1 of 4 prizes. It all sounded like too much work for something that was supposed to be free.
Dont trust these people.