Discount Tire Store – Lebanon, TN

This morning, my daughter was on her way from our home in Murfreesboro to Cookeville, where she’s a student at Tech. She had a flat on I-​40, so we mounted the space saver spare and went to Discount Tire because it was nearby. I was prepared for most anything, including a long wait and a significant expense. We were greeted in the parking lot by an employee who took our information and told us what to expect. We were ushered inside where we were offered coffee or bottled water. The employee confirmed that the tire could be repaired, and our car was brought into a bay promptly. From a large, clean store interior with big windows looking into the work area, I watched the employees. They didn’t walk, they ran from one place to another, more like a pit crew than any tire store I’ve ever seen. They repaired our damaged tire, but they also checked the pressure of each of the other tires. They cleaned all four tires with a brush. They checked the lug nuts at all four wheels with a torque wrench. When the tech was finished, a manager went from wheel to wheel and checked the pressures again in a quality control check. They reset the car’s pressure sensors. I have never seen a tire store operate like this, and I once worked at a full service station where we did tire work. I’ve bought tires at various places around the country, and never had an experience like this. When they were done and I was prepared to pay, the manager said, «You’re all set!» I said, «How much do I owe you?» He said, «There’s no charge. Repairing tires is just something we do here. Hopefully you will think of us the next time you need tires.» All this, and they knew we weren’t local, and we had never bought anything from them. I couldn’t believe it… I was grateful they were there to help my daughter get on her way, grateful to know that her car had been so professionally serviced, and pleased with the efficiency of the work crew. «No charge» was icing on the cake. If I lived in Lebanon, I wouldn’t consider going any place else. Next time I need a set of tires, I plan to go out of my way and drive the half hour. They earned my business.

Both my grandmama and I take our cars here. Great service and great communication. They got me new tires yesterday for a great price ($ 69 each) and fixed a grinding sound that I couldn’t figure out. Now I’m getting a tire with a bubble in it changed out for free and having everything rotated and balanced. Would recommend this place to anyone and everyone.

The staff was super helpful, we got a flat tire on our road trip from Texas. They fixed the flat, rotated and balanced our tires for free! Oh and we were out in about 45 minutes, which was also great! We always go to discount! :)