Cumberland Skin Surgery and Dermatology

I have visited the Summit office on multiple occasions and have received nothing but the best care possible. I have had no problems with the wait time or their staff. I would definitely recommend them.

hermitage office: the wait is abysmal. rarely do I ever get in at my scheduled time. I’ve waited as long as 40 minutes before, usually it’s 25 to 30 minutes. the front desk receptionist is not friendly at all. the doctors are good, helpful, and attentive… but the office visit is not pleasant.

I received friendly, knowledgeable service from Dr. Barbara Wolff. She is very pleasant and really has a way of putting you at ease.
There are two reasons Cumberland gets three instead of five stars —
1. The wait. I went to the appointment on my lunch break and was not thrilled with a 25 minute wait in the lobby (the lady sitting next to me told me that they always keep her waiting as well), but what really knocked down the stars on this experience was…
2. The front office lady (short hair with a mix of blonde and brown streaks) visibly didnt care when I told her that I didnt have much more time to wait. No ‘I’m so sorry, let me see what I can do.’ Nothing. Did. Not. Care. After I told her I was on my lunch break, she just stared at me as if to say ‘and what do you want me to do about it?’ It was really condescending and awkward. If you cant muster a genuine, ‘I’m so sorry about that!’ in the name of good service when a client has been kept waiting, what in the heck are you doing working with people?
Anyway, everyone else was wonderful and Dr. Wolff restored my faith in the practice. She cares about what you have to say and listens; she seems very thorough in her work, which I really like. I didn’t feel like a number! :)
I definitely recommend Dr. Wolff and I also recommend a better front office person; they communicate so much about the business before you ever meet with the doctor.