Macy’s

I needed a new pair of heels and the customer service associate wasn’t very friendly or helpful despite me saying what kind of shoes I was looking for. They also didn’t have my shoe size in stock for either of the heels I was able to pick out on my own. I’m not used to a Macy’s that just has shoes out for display and no sizes you need for sale.
Unilocal’s 2 star review sums it up «Meh. I’ve experienced better».

I went in to buy a pair of earrings for a black tie wedding and found a pair on the 25% off clearance rack. The lady at the coach counter offered to ring me up. They rang up full price and I asked her, and she said, no they are full price. Well, they were about $ 30 and I already had spent over $ 500 to attend this wedding, so I told her I would look to see the details of the sale and be right back. Well, I was in a hurry, and just decided to pay the money and return to the counter not 40 seconds later and she was gone from the check out. So I walked to another checkout, and a lady was there, I literally made eye contact with her, but by the time I rounded a clothes rack, she had stepped away from her check out counter. So I looked high and low for another counter and couldn’t find anyone to check me out so I left empty handed and late for my appointment. I was furious!!! This was 6:00 on a Wednesday. So I think they were so busy putting away clothes to end their day to help their customers. Such a disappointment.

This review is mainly for the Chanel make up counter. I don’t live in Leawood anymore, but when ever I come home to visit I usually stop into Macy’s for something. Usually my experience is decent, I know what I want and where to find it, and the staff is typically very polite. Until today, when I simply wanted to purchase new foundation at the Chanel counter. The woman who was working the counter was helping me to find a color that worked with my skin, and as she was testing it on my face, she basically just started insulting me. She said my skin was so rough and I really needed to exfoliate and buy a good moisturizer (mind you I have just started using retin A so my skins texture is readjusting). She then proceeded to ask me if I ever get any sleep because the circles under my eyes were so bad, and that I needed to buy a good concealer. This woman was old enough to probably be my grandma, yet felt the need to insult my skin. I couldn’t believe someone who wanted to make a sale would be so rude! I guess this was her way of trying to get me to purchase more products, but instead it made me feel very insulted and I left. Never again will I purchase any make up from Macy’s. They need to train their employees to treat people with respect, and be positive and helpful, not negative and critical.

The girls at the MAC counter in Macy’s are phenomenal! Always smiling, knowledge and more than helpful. I’ve never been the type of shopper that asks for or generally needs assistance. In fact, I find it rather irritating sometimes when you’re just trying to shop and the associates hound you. But at the MAC counter the girls are always helpful without being pushy, and they always have such helpful tips that I actually use on the daily.

I don’t shop at Macy’s; however, I came here because it was close by after I ate dinner and I had a gift card that I wanted to spend. Parking was plentiful so there shouldn’t be issues finding parking unless it’s Christmas time or some other sale like Black Friday. The first floor appeared to be all women’s merchandise so I went upstairs where the men’s, kid’s, and other sections were. The shoe section was small but there was a large area for men’s clothing. There weren’t too many people working here but it was only a few hours before they closed. I bought some jeans, but I thought another Macy’s could have more selection. That’s for another day. I thought this Macy’s was okay.

I used to hate department store when I was younger. Mainly because I always got lost in them… actually I still do.
Macy’s has certainly grown on me. I do like that they have a petite Women’s section cause I’m short. I also like their shoe department. They carry a lot of cute trendy styles. They’ve got a great Home department too.
Macy’s offers a lot of coupons, but they’re often very limited as to the brands they can be used on which is annoying. They do have good mark downs in their accessories department, you can get some nice brands discounted.
I give only three stars here because they customer service is average at best. Plus you can’t always check out at any department. Like Shoes must be purchased in the shoe department and you cat’ buy anything else there meaning you have to go to at least two counters to check out if you have shoes and say clothes.
Also the store can be pretty dishevel at times. I like to shop nicely organized racks and areas. For some reason it seems it hard for them to keep up.
Certainly stop by Macy’s next time you’re out shopping. Don’t go in with high expectations and you won’t be disappointed.

Why all the haters? I love Macy’s. I have the credit card and get the coupons. You have to be careful to find out what they do and do not work on, but you can get great deals on Calvin Klein, Nike, Ralph Lauren, etc, This store is smaller but it has a great selection and I am not as overwhelmed in this one as I am in the Oak Park stores. They have a great selection of costume jewelry and good sales on it. The shoe area can be really crowded — I would suggest off peak times — but there are great deals to be had here.
You may have to dig a bit to find a bargain, but not always. I’ve seen some of the best bargains right on the aisle.

One star for the shoe department. Those guys really seem to hate the customers. They may as well just let us go back and find our own size. It would probably be a better experience for everyone involved.
The perfume/​cologne dept has like 200 employees. They are like the gatekeepers, stationed right at the front door.
I did have an ok experience in the home store when buying some Pyrex. Found it online for cheap but the store had it for a million or so dollars. They honored the online price and let us use a coupon. Score.
This was the home store evening crew. Fine bunch. They saved Macy’s from a one star review.

First off, Macy’s is a confusing chain. Seriously… oh so confusing. They try to be too much. One part of the store can have super expensive, high-​end product, while the next part can have low end cheap stuff. They really need to decide what they are — high end or discount? Either one is fine, but both isn’t really cool.
This Macy’s seems really disorganized and cluttered. That adds to the feeling of it being low end. If I am going to spend higher prices to buy higher end stuff, I’ll roll over to Nordstrom or some place that has a bit nicer feeling to it rather than this hectic, somewhat loud, disorganized and frustrating Macy’s. Or I will buy it online like the 21^st century ;)
The people here seem stoic — they seem to be miserable on their job, but don’t really show it. They just mope around kind of miserably, waiting for their shift to end. That’s the way it seems, at least.

Ugh.
This place feels like an upscale thrift store. If you are into racks that are crammed together, walking on clothes that have never been picked up by the sales staff, tracking down someone to help you and depressing and ugly dressing rooms-​this is the place for you!
The only reason people would possibly want to shop here, is the perceived savings. But the only time they offer you a significant discount is when you open a crappy Macys card.
The problem is Macys has turned into a disappointment. It feels like corporate doesn’t care (quality/​merchandising/​interior), the employee’s don’t care (no one is picking up clothes on the floor or cleaning up dressing rooms), so why should customers care???
Just bad.

I just farted.
These simple three words are what you will need to say to escape the cologne army. They will try to spray your wrist. They will try to spray your mom’s wrist. They will try to spray white business cards to send home with you.
Use these three words in these instances:
«Have you tried the new Burberry line?»
I just farted.
«Did you know if you get the gift package it’s a $ 20 value?»
I just farted.
«Do you smell the citrus notes in the CK line?»
Nope, I just farted.