Discover Vision Centers

I have had issues with occular hispoplasmosis, I went to Dr. Dehning in one of their Missouri offices for almost 2 years. He was great, made me feel so comfortable with my treatment (which was a shot of meds directly into the eye, I panicked at first!)– I had a new spot appear in my one good eye I have left and the doctors at this office treated me as if it were nothing. I do not remember which two I saw. They said it was not active, over the course of a few months I noticed my new prescription was already getting fuzzy, I had light flashes/“heat wave lines”, and lot of floaters which is unusual for me. I went back to the doctor because I was afraid they missed something. He literally told me I was overreacting, was so rude and insensitive at the situation even the assistant looked uncomfortable like she expected me to explode at this kind of treatment. I will never go back to this office, and have an appointment with another ophthalmologist soon. If this doctor missed a retinal tear and it leads to permanent damage I will be looking for his job on a platter.

I liked my physician at Discover vision. But they ran an hour late. I hope they do better next time or I will try another place.

I’ve been wearing contacts for over 20 years, and have never had anywhere near as many problems and inconveniences as with Discover Vision.
They couldn’t get my contacts prescription correct and it cost close to $ 300 for the exam. It took very long for them to get the initial contacts to me, and they almost made me pay for another exam to get them.
Staff is uninformed and unkind.
Selection for glasses for men is quite limited.
Spent the last month trying to reorder contacts with their time consuming and unprofessional (at best) process, but they now won’t renew my contacts unless I get another $ 300 exam.

I’ve been coming to this location for 4 years now. My last visit was a nightmare. Visits before this one weren’t the best but, after reading some of the reviews, my experience this last time seemed to be nothing new. Omg, the staffing! Maybe they changed their process too? I feel like the technician did all of the exams while, the doctor flashed the light into my eyes a few times and sent me on my way. Speaking of doctors, I saw someone new this time. He was extremely fidgety, which made me a little uncomfortable. Maybe he had too many shots of expresso.
I think the worst part of my visit was the receptionists. Ugh, just rude. She complained about how tired she was. Very combative with me when I pointed out some errors she made with my information. I can’t explain how unprofessional she was! The other lady was just lazy and rude while she discussed another patients information to the lady that was helping me while I was standing there. Very inappropriate! I’m sure the lady I worked with talk about me like a dog when I left. That’ll be my last visit there. To end this on a positive note, the technician was nice and professional.

This office typically runs 2 hours behind! If u make an appointment here plan on camping out! Bring snacks, a change of clothes, maybe even a pillow for a nap! I have been here several times with my dad for his eye surgeries and each time they have not failed in running late! Completely disrespectful to leave a room full of elderly people sitting in a waiting room for hours! The poor nursing staff has to be the ones to take the brunt of everyone’s frustrations! There are more places in town that do cataract surgery so shop around! I thing I got bed sores I sat in this lobby so long!

After my last eye doctor visit, I decided to write to a review on my experience. Dr. Doane did my LASIK eye surgery back in 2000 in the Leawood Office. It’s been 14 years since I had my surgery and I am still very pleased with the results. At my recent eye exam, I am still ²⁰⁄₂₀ in one eye and ²⁰⁄₂₅ in the other but combined I am ²⁰⁄₂₀. I think that’s great long-​term data. When I was looking into eye doctors, Dr. Doane was highly recommended. However, I did my own research too. We didn’t have as much information on the internet like we do today but I did internet searches on him and I even called the local court house to see if there were any lawsuits on him and there was nothing negative. Dr. Doane was great during the surgery and like I said, here 14 years later, I am still ²⁰⁄₂₀.

I had lasik here a year ago. I’ve never been more happy with a decision. The ability to see better now than when I had contacts or glasses is great, without the hassle of putting in contacts. I was scared when I got it done, but it wasn’t bad at all. In & out of surgery, slept the rest of the day, woke up at night and could see! I just had my year check up and everything is fabulous! Best decision I’ve ever made and the doctor was fantastic!

I recently visited Discover Vision Center @ Leawood for an eye related aliment. I was told the procedure would cost about $ 400 out of pocket and the rest will be covered by my insurance. I paid the out of pocket and went thru with the procedure. Couple of weeks later I get a bill for $ 1100 in addition to the $ 400 I paid upfront in my mail. When I tried to find the reason, I was told that the I was given incorrect information and my insurance will not pay. They basically said that it was thier mistake. Now, I understand that mistakes happen, but in this case the mistake would cost me $ 1100 out of pocket for a procedure, in the words of my eye doctor was not something I needed to go thru right away. I am not saying I would have put off the procedure forever, but given the right information, I could have planned to save the money for the procedure. All Discover vision center says in response is «We are sorry. We cannot do anything». That is not how you treat your customers. On top of that they keep sending letters in my mail saying that I have not made payments and it would be handed over to a collection agency. How can I make payments when I am disputing it? I am trying to find out what options I have. If anyone can help please respond to this post.
Thanks.

I had Lasik surgery in both eyes at Discover Vision in June of 2012 with Dr Doane. As someone who has a severe astigmatism on both eyes and couldn’t find contacts that I could stand in my eyes, I was very worried that this wouldn’t be a «cure all» for me specifically. Today I am proud to report I no longer suffer from astigmatism but I can see BETTER than ²⁰⁄₂₀ in both eyes and they are still improving! I no longer need glasses or contacts and I do not suffer from any residual side effects including dry eye.
I went to a lot of places in and around KC looking for the right Dr. for me. I liked Dr. Doane and his team tremendously. Dr. Parsons in the Independence office was there for my pre-​op visit and did a number of tests to ensure I was a good candidate. Probably more importantly to me, made sure I had realistic expectations and had done my homework. I asked (and he answered) a lot of questions. I felt very, very comfortable moving forward after working with him and his staff and never felt rushed or pressured into making a choice or committing to anything until I was ready. When I was ready, the financing portion of their process was easy and uneventful. They will find a way to make it work for you if they can.
The surgery center was so efficient that I couldn’t believe how quickly I was finished! The pre and post-​op staff at the Leawood office were so great and friendly, they made me feel very comfortable and so well taken care of. I also paid attention to everything they said to do, and I follow it to the letter. The surgery itself is painless. I didn’t feel anything. It was the part I was the most worried about but it didn’t hurt at all. Best advice I recieved: Go home and go to bed after. I ate something quick and took Advil PM after my surgery (in the car on my way home). By the time I woke up (6 hours later) I felt almost 100% better. USE YOUR DROPS!!! it will make all the difference. Your eyes will be uncomfortably «scratchy» and watery when you leave the surgery center… it will be almost 100% gone by the time you wake up. It’s odd but true.
If you are thinking about this surgery, go to Discover and at least do their free evaluation. I went to them because so many of my friends and co-​workers went there and had great expirences.
I can’t believe I waited so long. It was the most life-​changing thing I have ever done for myself. You don’t know what you can’t see until after you have this surgery. It actually makes me a little sad that I am just now really seeing the details in things at 37… but hey, better late than never.
Thank you Dr. Parsons, Dr. Doane and all the staff that made this such a great, life-​changing expirence for me personally. It has literally changed how I live my life every single day.
Sincerely,
Amanda R.

I am in love with Dr. Randy Jackson and Discover Vision Center! I once was blind… but NOW I see…20/15 to be exact! Money is not everything, but you can sure make a case that your vision is right smack dab at the top of the list. I have been happy with every employee, and every step of the process. From blind as a bat to seeing the time on my alarm clock in the middle of the night. Dr. Jackson is Board certified and has a fabulous bedside manner. I was treated with the utmost respect and compassion. This surgery has changed my life. Just think, 20 minutes and you too could be seeing ²⁰⁄₁₅. Worth every penny! I was pretty blind… so there were an awful lot of pennies involved.

Some of my friends have had LASIK eye surgery and I’ve been wearing glasses for 24 years since age 5 and contacts for about 15 years. My vision was very bad legally blind without glasses and something like ²⁰⁄₇₀₀. I decided I would go have lasik done so I started doing my research. I went to a competitor which seemed fly by night. After I left there I decided to google them and found the reputation to be scarred. I then contacted discover vision center and felt that Laura was very upfront and suggested I do plenty of research before going with any LASIK provider. I felt this to be a very trustworth gesture. Long story short, I had the procedure done at discover yesterday and am very pleased so far. I went back today and did a vision test which resulted in ²⁰⁄₂₀ vision. They tell me that I can expect even more improvement over the next month. My vision is so good now I can’t imagine how it could be better. Dr Randy Jackson was my surgeon and he did an excellent job as far as I’m conserned. I would reccomend my friends and family to him in a heartbeat.

I had Lasik surgery here in December 08. I’ve waited at least 90 days to give my full review. But at this point I can say I’m very happy. Dr. Doane was my surgeon. He was extremely knowledgeable (big understatement) and very pleasant, which had a wonderful calming effect. This is not a budget Lasik center. They tested my eyes backwards and forwards before the surgery. They have provided excellent follow up care in conjunction with my optometrist.
A few words on the surgery. It is surgery and you should treat it as such. It’s not as casual as getting a cap on your tooth and off you go as if nothing happened. As my eyes have healed I’ve experienced temporary halos and dry eyes. This is normal and they informed me of this. Now 90 days later I have no problems except the occasional dry eye. It has worked out for me. If you decide to do it, good luck and research, research, research.