The Grass Patch

Gave me a load of dead grass. Took more than eight months to finally agree that it was dead and to say they would replace it. Load came this week and it looked worse than the dead stuff from last year. Will not ever use again. They are not a company you can trust to do what they say.

Found the last remaining pieces of Zoysia Palisades here.
Paid over the phone (thanks, Scott) and picked it up later in the day.
A transaction well done. Appreciate the prompt and polite assistance.

The grass patch made the process of buying grass super easy and fast. They got me what I needed the next morning and at a very good price. I highly recommend them.

Years ago I bought sod from The Grass Patch but this time I utilized ‘full service’. The quote seemed reasonable enough so I didn’t shop around. I know that The Grass Patch has been in business a long time.
Bill nailed it with the proposal. He stopped by and took photos when he said he would. He was prompt returning calls and answering all questions. The grass was exactly where I wanted it. April handled scheduling and was able to work me in earlier than expected. She answered and/​or returned calls promptly.
The day of installation, I left for work in the morning and came home to a fabulous lawn. The installers exceeded expectations. They mulched the trees and stacked the remaining near my garden without me having to ask. They cleaned up everything: driveway (no trace of a giant dirt pile), sidewalks and took little piles of clippings that I was ‘meaning to get rid of’.
Even better, the grass looks great! Friends and family cannot believe it is brand new grass. Thank you!!!

We had five companies come out and bid our landscaping needs, and we chose The Grass Patch because we’ve done business with the them, on and off, for a long time. Our landscaping looks incredible and they cleaned up everything before they left our house. We’ve had a lot of compliments from neighorbors walking by, and we’d recommend The Grass Patch to anyone that asks us who we used. We will be using them again for more landscaping needs in the near future!
Thank you to The Grass Patch crew!

The staff was nice, the price was good, my husband picked up one pallet of bermuda grass, brought it home and immediately laid out the sod. Every piece was so dried out it crumbled, not to mention it was all yellowy looking and pulled over 60 weeds out. I guess you get what you pay for. I ordered 3 more pallets from another company which beat the price and the grass was moist green and completely weed free, every piece stayed together. Our backyard has a yellow «Grass patch» hopefully it will catch up with the rest of the grass.

I use the grass patch and was told after I gave the down payment check it would be three weeks. Three weeks turned into four weeks. I was not impressed with the workmanship all that much, also I requested a price for some rock work and never received it I think they mostly do commercial landscaping work and fill-​in on slow days with residential work. I wouldn’t recommend The grass patch for any landscaping work.

I originally contacted The Grass Patch because they were very close to our neighborhood and there were not a lot of other options that had an established place of business nearby. They never appeared interested in my business, I could not get my phone calls returned by Gabriel (their design guy) after his initial visit. Two days after they were supposed to provide their bid to me I started calling. When I finally got in touch with him he indicated he had been tied up and would get me the bid within 24 hours. Another 2 days later and several phone calls to try and contact Gabriel, I called the main office and indicated to another representative that I was having a difficult time getting in contact with Gabriel. Later that day I received the bid with the excuse the server had been down (not sure how that explained the non-​returned phone calls, or for that matter assuming that was true, calling me to let me know they were having technical problems and the bid would be late).
I am disappointed… why? Aside from the obvious, I really was hoping to support a local business near to my home, I liked that they had an established place of business and wouldn’t «disappear» tomorrow (although suspecting that may still be a possibility based on this experience), and overall felt that Gabriel was pleasant and knowledgeable about the industry based on the one time he was out to our home.
Unfortunately I will now re-​start my search for someone else who is interested in my business and serving the Leander community.

I’ve contacted this company twice to come give an estimate on redoing my lawn. Frt and back. I can’t get a response and after reading the reviews, it’s appears I’m not the only one with that problem.

I give up. I needed an irrigation repair for a large zone in our yard and my landscaper recommended The Grass Patch. They were quick to come out and do the $ 125 evaluation I agreed to — then I had to hound them for a week about scheduling a repair. The answer I got was surprising — a 2 week wait for a quick repair. I called another company and they came and fixed the repair the same day. But there was more irrigation work that needed to be done and the Grass Patch quote was cheaper than this other company — so when GP called and said they would be out in 2 days to do the other work I figured I’d go with them and save some money. At 7:45 the morning they were scheduled I get a call that they are behind and it will be another week, «hope that’s ok». Seriously!!! How do you not know you are a week behind until the morning of an appointment? My guess is that GP gives good service to contractors because that is where the big money is, but if you are a homeowner you may not get such good service. I’m off to call the other company — I’ll gladly pay more money to have someone do what they say they will do. I highly DO NOT recommend them.

I am very disappointed in the Unilocal’s screening of reviews. I had to dig to find this review.
Screams are heard with a single direct purpose. Dreams are whispered and prepared carefully. Landscapes are what The Grass Patch can produce well if given the informed and attention required. I know this because I too have been allowed to earn a living by offering what people want by planning, budgeting and executing landscape plans.
Having the Grass Patch perform for me, allows me the ability to help provide dreams that last and flourish in today’s environmental and economic conditions.
If the need for a professional landscape designer is wanted or hoping to get a smiling voice, call the Grass Patch and be prepared to let them listen to your whispers. Giving them reasonable time and consideration to complete your job, and you will not be sorry.

Our company has been in the landscape design and construction business for the past thirty years in Austin. We make every effort to provide our clients with the most professional services possible from the best artists and craftsmen. Fifteen years ago we chose Grass Patch to be a part of our team to help create intricate designs for unique properties. We have never been sorry. They have never failed to provide the kind of top of the line quality services that our clients expect and in many cases have gone well past what other contractors might offer to insure the success of our projects. Quite simply, they are the best at what they do. R. Vincent, Vincent Landscapes Inc.

In hindsight, I will never again purchase sod that I can’t see first. I’m sure many people will be looking to replace their grass after this brutal summer, and unfortunately I have only negative comments about the quality of both the product and the customer service from The Grass Patch. Our grass was delivered sight-​unseen on Friday afternoon for a weekend install. The employee working on Saturday was not authorized to deal with complaints, so we put the grass down, took lots of photos, and tried to obtain a credit for a portion of our order. The Grass Patch fought us every step of the way, and now my only recourse is to post reviews so that will hopefully spare others from making the same mistake!

Sadly the Grass Patch is pretty much the only game in (my part) of town. However, they are not worth it. I would have been better off taking a week off work to do the entire project myself than have these guys come in. Alan, the sales guy and apparent project manager, was not helpful and frankly either doesn’t know his business, or he lies. Take your pick.
I was out of town for the day that they sod was laid (they screwed up the schedule and pushed my day out from one week to the next without telling me). Alan did NOT check my sprinkler system after laying sod as promised — I had to do this when I came home from my trip, digging 4 heads up from under the sod. Alan did NOT set my sprinkler system program after laying the sod — Alan had to call me 2 days after the sod was laid to find out how to operate the sprinkler (a common «Rainbird» system from Home Depot). So yes, my sod went for 3 days in Austin’s 90F+ weather without water after being laid. And Alan did NOT notify my water district that I had new sod, so I came home to a mandatory watering violation notice for watering off cycle. Am going to deduct the money I paid someone to hand water my grass, the cost of the watering fines, the cost of the dead bits (where the sprinkler heads had been buried).
My advice — keep looking for someone else.
UPDATE: Called and spoke with April. Super friendly, was shocked that no notice had been given to local water authority, etc etc. Was starting to regret giving these guys only 1 star. However, she never called back to discuss my issues (she needed to go away and talk to someone else). Now I am getting threatening letters from the Grass Patch as well as weeds and grass growing through the healthy grass (the stuff i have been hand watering like crazy) and through the dead bits. And to top it off, the grass is not «guaranteed» until the job is paid in full.
AGAIN: DO NOT WASTE YOUR TIME AND MONEY WITH THESE GUYS. THEY ARE NOT WORTH IT.

The Grass Patch installed the sod in the front yard for my new Standard Pacific home I had built. The sod they put down is full of weeds. I spend about an hour each night since moving in (2 weeks now) and I still haven’t pulled all the weeds. Also, before we closed, they came out to do some work on the sprinklers they installed and they replaced some patches of sod. Each piece of sod they replaced is dead. I have brown rectangles all over the yard. I know Standard Pacific went the cheapest route to get the sod installed, but I would steer clear of having The Grass Patch do any work at your house. I will very likely have to hire someone to come out and tear all of the grass out and do the job correctly. I recommend getting Surface Scapes, from Temple, for your sod needs. They laid sod in my backyard and were very professional. Two weeks later and not a single weed and the grass is as green as when they installed it. Do yourself a favor and stay away from The Grass Patch.

I contacted the Grass Patch to help me with my backyard design. I quickly received a confirmation email from the company as well as a phone call. I made an appointment with Alan Davidson who was at my house at the assigned date and time. He looked at my back yard, made some design suggestions, and said he would like to come back to take pictures of my yard to give me a better idea of price and ideas.
I never received a call back from Alan or the Grass Patch. Its been over two months and I moved on and contacted another landscape artist.
Be warned, if you do business with this company you may never see them again. I haven’t heard or seen from them again. They saved me a lot of time, energy and effort.

I had several companies out to get bids on sodding our lawn and putting in some much needed drainage that our homeowner’s association had messed up. The best price and service came from the Grass Patch. Although other companies were professional, I felt like the price and the level of expertise that this crew had was above expectations. The work went very quickly, they adapted well to a last minute request, and cleaned up along the way, as well as at the end of the project.
Lee was the project manager/​supervisor and was a very easy person to work with. A very good experience overall.

When we could not find sod at any of the local DIY or nurseries, The Grass Patch not only had quality stuff at a good price, they loaded it into my truck at not extra charge.
We will be back for more.