IAS

I got this insurance from my dealer when I bought my car. I had to use the warranty recently. Like it’s mentioned in the review below, the key to do this right is to contact them before you change the tire. I had some difficulty convincing My Audi dealer to use this insurance as they saw the process to be a hassle. But I had no issues with the insurance at all. Their customer care is very responsive and very helpful. I recommend them!

We purchased this when we leased our Ford Taurus and Lincoln MKS. I’m not sure what is going on since I’ve gotten the Taurus but I needed 4 new tires over the course of a year due to nails. My husband needed 1 repair on his MKS. We took it to a dealer each time and it took a little longer since they had to send pics and get approval before doing the work but we have not paid for a single tire or repair so far. The last dealer I took it to indicated they were a pain to work with, but it’s definitely been worth it for us.

Never never buy a insurance from them! We bought a windshield insurance from them when we first bought the new car. IAS rejected to change the windshield for us after 2 years of windshield cracking development. They told us that they could repair the windshield 2 years ago. Pay for a insurance and they just want to get your money.

DO NOT use this service!
We were sold a tire repair/​replacement plan for $ 1,200 and when the time came to get use the insurance they denied the claims. Everything appears so easy when they sell you but later there are lots of arbitrary hurdles and procedures they use to avoid paying up.
It is a real insurance but it feels like a scam when you actually deal with them. DO NOT USE!

AVOID LIKE THE PLAGUE
I purchased an InTire policy for $ 1000 with my new Audi Q5.
Had a flat tire, requested approval (no one answered the telephone), had the tire repaired by Audi and then attempted to reclaim payment.
My claim was denied. This company is nothing short of a fly by night RIP-​OFF merchant.

DO NOT PURCHASE A PLAN WITH THIS COMPANY
I purchased the in-​tire plan and ran over something that popped two of my tires. Because my car was a brand new model and year the dealership had to get my tires shipped into the dealership.
When I called I was told by REBECCA that I had rental car coverage for my tire plan. I told the dealership this and when I went to go pick up my car the dealer promptly informed me that they were NOT reimbursing the dealership for the rental car because Tires were not covered for rental cars, only wheels were since tires can be bought and replaced within a day.
Apparently it doesnt matter that, if your car is brand new and a new model with tires needing to be shipped, your rental car needs are not the same. If my wheel would have been messed up then it would have constituted as a «part» that had to be ordered and I would have been «covered» for rental car claim.
When I spoke to the supervisor (equally as unhelpful) she mentioned that the representative told me I was «covered» but she never mentioned «authorized». It’s a difference in words that was not explained and I was left led to believe that this stuff happens all the time with this company as she made it a point to tell me those two words mean different things.
AGAIN DO NOT PURCHASE ANYTHING WITH THIS COMPANY. They will trick you so that they do not have to hold up their end of the bargain. SAVE YOUR MONEY!!!

Do Not Purchase Service From This Company!
I bought a scratch and dent insurance for the first new vehicle I have had since 1986, a Jeep Wrangler Rubicon which I purchased in 2011 under the name Ding MD.
The insurance cost me $ 650 at the time of purchase of the Jeep.
The first claim I had filed with them was to remove a small but sightly dent on the driver’s side that was caused by someone carelessly opening a door against the Jeep.
I had a devil of a time getting hold of Ding MD and I was told that IAS was now handling their business.
I was told to get the work done and fax the receipt to them and they would send me a check for $ 75 to cover the cost of repairs. This was done.
Weeks later on a follow up call, I was told since the receipt was hand written, the claim would be denied. I lost my $ 75.
Last month, I called them concerning some deep scratches on my hard top I incurred at a work site by someone and wasn’t discovered until days later.
I called IAS and got the process started, was told to get an estimate and have the body shop to call them with the estimate, to fax it in to their claim center. This was also done.
I got the scratches fixed okay, costs me $ 150 to repair and I feel I got off easy.
I made a follow up call this morning and they ask me for a reference number that they never gave me, said I was given.
Also the representative told me that since I didn’t call them for authorization, the claim would be denied.
I was never told that I would have to call them to get any authorization. The claim was denied.
These people will do anything to get out of paying a claim.
Be warned: Do Not Buy ANY Dent Or Scratch Insurance When Purchasing A New Car, Truck, SUV Or Van as this company does business nation wide.
This is a scam to get your money and they will do or say anything to deny a claim!
IAS deserves NO STARS as a rating!!!

I purchased IAS tire insurance (Also known as InTire) when I bought my BMW and recently had an issue with one of my run flat tires I purchased at Discount tire.
The discount tire rep spoke directly with IAS and I was told the issue would be covered, I just needed to pay Discount tire first and IAS would reimburse me.
Later, after the work was done and I had paid, IAS told me that Discount tire needed to submit 2 photos along with the invoice BEFORE they did the work. And my claim was denied with no recourse other than to file an appeal. I filed the appeal and was denied.
So, buyer beware with these guys.
They deny claims that should clearly be covered and give you excuses /​the run-​around. Not recommended.