NTB Tire & Battery

Don’t waste your time on making an appointment for an oil change and tire rotation here. I made mine for 9am thinking first in faster out. Not a chance. My vehicle hasn’t even been lifted off the floor and it is 10am. They say it’s because we only have one person. I have watched that «one person» spend more time talking and running around the shop. Unbelievable. They just put a car in front of mine!!! I won’t be back to this location even though it is only 6 miles away from home. I will drive 30 minutes further to avoid it.

Made appt online for $ 19.99 oil change for 5pm, showed up at 4:40 and checked in just in case they could slide me in early. Done deal and price was just as the internet advertised. One note, if your vehicle manufacture states synthetic oil, that is all they will use. U don’t have any options. Luckily mine doesn’t or the oil change would’ve been near $ 50, Friendly and quick service. Going back for sure

Will never do business here again. Originally came to these guys because one of my tires was slit and needed to be replaced. They did ok on that, but when I came back to get the other three the guy was insistent that I upsell and buy a lifetime alignment on the tires. I adamantly refused, as I replace my tires yearly regardless. Rather than listen and take the opportunity to wow me so that I would come back for replacements the guy. Completely half passed the install. It wasn’t until I went to my regular mechanic that I found they didn’t even weight the damned tires, let alone balance them. My mechanic did both, as well as performed that alignment they insisted I buy. Next time me and my money will go elsewhere. Beware ladies, they will definitely treat you like a mark in a con job. Zero stars. Very shady.

Here for oil change but upset because they stripped the bolt to oil pan, they have the nerve to say from wear and tear, BS I’ve been getting oil changed here for years on several vehicles from old to new. They charged me $ 10 for repair kit when they are the ones who stripped it, he states I won’t have any more problems right… I wouldn’t have this one #HeavyHandedMechanic# I wasn’t charged after all he stated he saved me some money, duh… yeah because you were the ones who stripped it #relieved#

Purchased a set of tires with lifetime balance, lifetime rotation, and road hazard. Returned with tires 18 months and 16k miles after purchased to have them rotated for the 3^rd time. Found a nail in sidewall. Told me it would be $ 18 to replace it but they didn’t have tire. Sent me 20 miles away to another store where they charged me $ 42.75 — almost the full price of a new tire.
When I returned to League City Location, they refunded the difference. Bravo to them!

The guys working at this NTB location are awesome! I had a flat from this crazy drill bit I ran over in TX City one night, which put me in a bind since I didn’t have a spare tire with me at the time. I had AAA tow me to this location, since it was the only one of its competitors actually open after 6 p. m…I’m really grateful for that fact, in and of itself. Once I arrived, they got to work on the tire and fixed it in about 10 min. Expecting to spend at least a few bucks, I was very grateful when they sent me on my way with no charges. Great customer service all around!