Mr. Rooter Plumbing Of Galveston

On 1÷20÷15 at 9:45 am I called about two different leaks in my master bathroom. The receptionist said that she’d give my information to the dispatcher and they’d call me. 3 hours later, I called back because I had heard nothing. At this point, they transferred me to the dispatcher who told me that they would be there between 1 and 5. I took the afternoon off so that I could watch, ask questions and be helpful. Since I work from home, I could have stayed on the clock and I should have. At 4:45 pm, I called the dispatcher back to make sure that they were still coming and was assured they were. I asked my hubby to come home a little early because my kids were up from nap and were sure to be in the way. At 5:45 pm, the actual plumber called and told me that his current job had run long and was an emergency so could he make me his first call in the morning. I let him know that it would be okay but that I needed to be gone from 8:55 — 9:30 to take my kids to Mother’s Day Out. He said that he would call before he got here.
On 1÷21÷15 as I am getting the shoes to put on the kids to leave for MDO, there is a knock on the door. The plumber had arrived at 8:50 am without a call. Already perturbed, I let him come in so that I could at least get the estimate. To call it an estimate is a joke. He glanced at the first leak area, gave me quote for that on the basis of copper pipes, which I don’t have, that was only the least it could possibly cost. I told him that we don’t have copper in the walls and he proceeded to argue. We built this house from an empty lot — I have pictures of the pipes, they are Zurn Pex. I asked him what he needed to do to give me a more accurate quote. He said that he could look down from the attic to figure out what kind of pipes we had, even though I had told him. All of this too about 10 minutes and most of it was him arguing that I had copper pipes. He never looked at the second leak. I let him go in the attic while I took the kids to school (note: there is no way into the house itself from the attic). When I returned, he was gone and the quote that he left on the door said that he couldn’t see what he needed to see from the attic.
I refuse to pay good money to a company that doesn’t respect a customer’s time. Likewise, I will not employ a company on a «this is the least it could be» estimate. I want a fairly accurate estimate or a narrow range. I am even okay with an estimate that is the most it could be. A «least» estimate is worthless. It is a way to get me to sign on for your work and then up the cost by hundreds or thousands. Forget that. I’ve used you before and been pleased but I will never use you again and I will definitely pass my experience along to friends and family in the area.