Grand Villas at Tuscan Lakes

Let me begin by saying the entire staff here is amazing, from top to bottom! From Nancy the Manager to Vanessa and Amanda, the office staff here are all so sweet and make Grand Villas feel like you’re at home, not some apartment complex!
And the maintenance staff here is second to none! Hector is the top notch maintenance supervisor here, and his associates are Vincent and Carlos. I’ve never never seen a faster, more efficient and reliable maintenance crew than these guys!
I recently signed my third lease here, so I was due for a free carpet cleaning. Hector arranged
for AllSpring Carpet Cleaning to come out and and clean my carpet today, and I swear to you my carpet looks brand new! But that’s another review!
And last, but not least, I must mention the cleaning lady, Carmella. I’ve watched her and she works her ass off! She keeps the office, gym and bathrooms immaculately clean. I’ve even caught her when virtually no one was looking (except me of course. Ha ha!) actually wiping clean the rails on my stairway! She works so damn hard, I’ve actually watched her lose probably 20 lbs in the last year!
The pool area here is so beautiful and relaxing. The gym is great and I workout as often as my schedule permits, so I appreciate that.
So my last little word of advice is for Nolan Investments, the owner of this complex. And my advise is, if it ain’t broke, don’t fix it! Your employees here are amazing! Don’t try to be the smartest man in the room, because your not. Leave them all here!

It’s a very nice complex. The pool… very relaxing and clean. The grounds always look nice. Maintenance requests are handled quickly. They’re currently doing some upgrades. To make it ideal, I would ask for an expansion of the gym. That could be a huge selling point. Overall I enjoy living here.

We were going to rent at Tuscan Lakes due to the wonderful reviews. After filling out the lengthy application, I received a quote for the apartment that we wanted and was told that I would receive the quote via email. It was the end of the business day. I never received an email and I did not think much about it. The following day, a different representative called me back because the person that I initially spoke with had the day off. She quoted me a higher rate. I told her about the initial quote. She said that there was nothing she could do and did nothing to be accommodating, understanding, or fair. Instead, she provided a multitude of illogical responses; for example, she kept reiterating that it was the fault of the other office staff and that it was her problem. It was not really her problem if we have to pay the extra rent because of her mistake. I contacted corporate and received no response. Given that this is likely a hint of what it would be like living and dealing with the staff at Tuscan Lakes, my husband and I have decided to take our money elsewhere.