Elite Care 24 Hour Emergency Room

Pros: it’s a nice facility, the receptionist was very kind and friendly. They give free snackswhich was great since I had my 6 year old son with me at about 11pm at night when we went. 1 star for this because with the scratch they’re making they can surely afford free bags of chips.
Cons: My insurance covered NOTHING and I have decent insurance (Blue Cross Blue Shield that I pay $ 5k/​year for). I was billed $ 1300!!! They offered to set up a payment plan but no thanks, I’m not having this recorded on my credit. I am fortunate enough to have the savings to pay for it but C’MON THIS IS RIDICULOUS. The nurses are, for lack of a real or better word, ‘vulture-​esque’ as I like to put it. Literally, they act like vultures surrounding their prey. They got me in quick enough to a back room and proceeded to prick and prod me with any needle/​IV they could get their hands on DESPITE me saying I did not need any of this (IV with saline solution, blood tests, etc) and while attempting to refuse it, they stated I HAD to have this done. They did not give me any real choice, I felt extremely out of control of what was going on. So here’s my story below:
I went in one night with severe stomach pains, not sure from what still to this day because they subsided after 5 HOURS of sitting in the patient room of this emergency hospital. The only reason I went here is because the after hour clinics close at 10PM, I knew better but I went anyway because I was actually concerned about the pains I was having.
They had all sorts of tests done on me, hooked me up to an IV with saline solution, took 3 different blood tests, had an ultrasound (not on the outside of the stomach, but inside of me) performed etc etc and left me waiting in the room with my 6 year old son for eons and eons.
I am not impressed nor pleased. When I received the bill, I called and spoke with a billing representative and told them that I specifically tried to decline several of the items on the bill, they wouldn’t even remove the IV from it (which is completely ridiculous since the adjusted amount came to only about $ 200 for IV/​saline solution). She stated I could have refused any of the services rendered, in which I responded that I tried to several times and they told me I had to have them performed. They were of no help. I went back and forth calling them for 2 weeks and came to no resolutions.
It’s fine, I’ll pay your bill, but I’ll make darn sure that no one else makes the mistake of coming here if I can help it. Thanks Elite Care!

This is our «go to» emergency room. We have been there many times for anaphylactic reaction, dog bite, broken jaw, broken wrist, stitches, and head injury. I have never had to wait anytime we have been. The doctors and staff are always very attentive. Our family has Blue Cross Blue Shield and have only had to pay $ 125 co-​pay for each of our visits. Never had a billing issue once with facility.

This place is beautiful, welcoming, comfortable, and fast. I go there for all my emergencies, even my kids. I went back in 2011 very sick. Usually many ERs would have thrown some meds and use the typical fact sheet about the ailment, and send you home. .But instead they called and got me a room at Clearlake Regional which saved my life. I was in ICU within 3 days of that transfer fighting for my life. If they would have sent me home instead who knows what would have happened. The billing problem existed with all my visits, so I would not recommend coming here for a sniffle. I wouldn’t hesitate to bring my kids back for broken bones, or something traumatic. I like that they can do on site imaging and diagnostics. People just need to remember to not abuse emergency rooms, and use urgent cares when appropriate.

I should have read all the reviews before I visited them this year. Only stayed there half hour gave me some drugs, 1700+ charged only by visiting!! Suggest go to your insured physician and hospital. This is ridiculous.

Came to this ER since all the urgent cares were closed and I had already driven to this area. I had scratched my eye and needed medical attention fast. I was hesitant due to the billing reviews I’ve seen but was encouraged to go cause I didn’t want my eye getting infected, and needless to say, I rather keep my eyeballs then the money. I have good insurance so I took the chance. Reception was nice, got checked in fast, even got a complimentary snack and drink before getting called back into a room. The lobby was very nice and clean. Got called back very fast, nurse was very nice. I have to say Dr Vincent is one of the sweetest and compassionate doctors I’ve encountered. When he was doing the corneal stain he assured me that the meds wouldn’t hurt and even let my husband see the large scratch across my eye with the black light. Totally wish he could be my pcp. Gladly enough, after a rough night, I was thankful to hear my insurance covered the whole visit and I was able to get a Rx to help my eye. Experience was very pleasant and very nice facility.

Came in with bad cough and flu. Got fast, friendly, and professional care. This is my second time at this facility and unfortunately it probably won’t be my last, but it’s comforting knowing they’re here to help and heal.

I’m really torn on how to rate this place. On the one hand, everyone there was super friendly staff and medical personnel. The waiting room is gorgeous. The free drinks and snacks – not just for patients, but my adult children and I weren’t patients, but were there with a patient – and they told us we could all have something, to help ourselves. When we left, they gave us a nice little care package with a can wrap, a fan, a frisbie and some chapstick in a nice baggie. Even the doctor was super nice.
The wait time was almost nothing. We literally had just filled out the forms and they were already asking us back. The doctor saw us right away. They treated my friend for a sliced finger (a really bad one that wouldn’t stop bleeding but was more like a peeler wound so they couldn’t stitch it), in less than 10 minutes or so. She got some Neosporin, a ‘special’ bandage, and a tetanus shot. They did a week of antibiotics, ‘just in case’.
They couldn’t contact the insurance company at that time of the night, so they charged us $ 100, and told us they would bill the rest if insurance didn’t cover it all.
Well…
Like many others here have said, insurance didn’t cover it all.
WITH insurance (Blue Cross/​Blue Shield), we paid $ 100 in advance (which was supposed to be our TOTAL ER cost with our policy) but then were were BILLED an additional $ 600!
I can’t even remember how much the total bill was. There were no imaging tests done. No x-​rays. No special skills by the doc like stitching or procedures. He literally held it above her head with a compression bandage until it stopped bleeding and then put Neosporin in it and wrapped it in a bandaid! $ 600 for that?
I had joked when were were leaving that the chapstick was $ 100 chapstick (the receptionist says she hears that all the time!), but $ 600 chapstick is a little ridiculous!
The thing is, I’ve seen here in the comments that they believe they are an emergency room. Okay, I believe they believe that. In fact, when I took my daughter there for a head injury, they were able to do the imaging she needed, that most urgent care centers can’t. They can also do overnight stays or short-​term stays when deemed necessary, according to one of the doctors we spoke with when we were there.
However, insurance companies DO NOT see them as emergency rooms for matters of billing. So if you’re going to go to this place, keep that in mind. My friend’s insurance has a 100 dollar out of pocket for ER, flat-​rate for her policy. This did not get billed out as an ER visit to them, and insurance didn’t pay it that way either.
The treatment is good. The cost is horrible, and they can’t bill insurance the right way for what they are – that doesn’t bode well for them.
Lastly, my daughter went to them for a worker’s comp claim. They made her pay her insurance co-​pay of $ 150 in advance. When worker’s comp paid the facility that provided the care instead of paying my daughter, the facility never paid my daughter back the $ 150. She called multiple times to both her employer (who said it was the medical facility’s responsibility) and to this facility, and she left multiple messages (not hearsay-​I was there with her when she left them and she lives with me)… without any return phone calls. It’s been too long now to provavly do anything about it, but because they never returned her phone call or her money, I personally will never go back to them again for any reason.
It’s possible YOU won’t have the same problems, but… how well do you know your insurance until you have to use it like this, right?
So just take all the reviews here into consideration when making your choice, ’cause they all say about the same thing. The place treats you all right, and the service is pretty decent, and it’s a gorgeous little facility where I felt quite comfortable-​the people who work there are really great too. But for the price and billing inconveniences, I just don’t see that it weighs out in their favor to be worth it.

I give them five stars because they are really caring and nice here! Some receptionists are uptight and cold sometimes and not here she was super nice! The doctor and nurse in the back were so helpful and took care of my baby girl! The place is very very nice! I have good insurance so I didn’t have the issue of it being very expensive. That may be something to look in to before going here if you don’t have insurance. Other than that I absolutely will come back when a emergency presents itself!

Extremely expensive. Insurance will not cover. I suspect Elite makes unneeded test to make more money. They will negotiate for lower fees but be prepared before negotiations. Don’t use excuse that you can’t afford because they will only let spread out payments. Go to Calder Care just north about ½ mile if you need urgent care.

Very unfortunate service. I took my girlfriend here for a severe headache/​dehydration. The staff just could not have cared less. They were dismissive, short, and rude.

I visited elite care around two months ago for an allergic reaction, I had broken out with hives all over. Everyone was friendly, clean fancy building great décor. I was in and out of there in 10 minutes. I spoke to the doctor for two minutes. They gave me a steroid shot, and two antihistamine pills to take. That’s it.
At the time I thought wow what a great place. Well I received two bills last week, one for the physician for over $ 100 and the other for a little over $ 400. WHAT!!! (This is after insurance covered all it could)
I’ve been calling to dispute but they keep forwarding me to a voice-​mail! I’m not going to give up! This is plain criminal what they are charging for basic healthcare.
Stay away from this place, they charge $ 1700 to just walk in the door.

Came in for a puncture wound in my hand. Friendly service, fast quality care. Paperwork, x-​rays, repair, stitches in 1 hour. Hands down the wisest solution vs going to a hospital ER. Thanks to the staff for the quality care!

Knew I had bladder infection and went here during the night on a weekend to get started on meds so I wouldn’t have to miss work Monday. Despite fact that I seemed to be only patient waiting… still had long waits in several waiting rooms until actually seen. Facility was nice and staff very friendly.
They took a urine sample & I got a prescription for a bladder infection. They offered to sell me the drugs but I opted for prescription instead to avoid billing surprises.
I paid my Emergency Room copay and thought (& made to believe) I was good but then a few months later I got a bill for almost $ 100 for physicians fees. Exactly A YEAR later I received a bill for $ 1,200 for the balance! I thought they were mistaken but after many many phone calls… that is indeed how much they were charging me. Managed to negotiate it down to $ 900 & paid since they were threatening collections.
Beware! I’ll never go back here… instead I’d go to my doctor, an Urgent Care or hospital Emergency Room. It is in no way reasonable to pay almost $ 1,400 to be seen for a simple bladder infection. I too feel it’s a scam.

I was happy with this place until I received the bill. I was in and out in about 30 minutes with no x-​rays or anything, just given a prescription. Two months later I receive a bill totaling 1492.00!!! Which is insane — for thirty minutes — they literally are charging $ 3000 per hour to talk with a doctor and get a prescription. My insurance did cover most of it but I paid $ 288 out of pocket. So moral of the story, if you are confident that you have good insurance, go for it, but if you don’t I would strongly recommend staying away from this place. They are charging insane prices for what they do.

My husband fell and hit his head on a tile floor. I took him to Elite Care cause it’s very near our home in League City. He got 18 stitches in his head. After our insurance paid over $ 3800.00, we got a bill of nearly $ 5000.00. If that sounds ok with you, head on to Elite Care. And don’t think they will call you back about your bill, they won’t. Pathetic. Never again.

Do not go to this emergency clinic unless you have tons of money. My daughter went to the clinic with a very bad ear infection when she could not get in to see her own doctor. She has a limited plan health insurance. She paid a copay of $ 200.00 up front. She has since received a doctor bill for $ 84.40 and an emergency room bill of $ 907.72. The insurance company was billed $ 1,492.00 for the doctor to look in her ear and confirm it was infected. He prescribed antibiotics. 15 minutes and she owes $ 907.72.
This is highway robbery and I will be encouraging her to report them to the BBB at least.
No Stars to report… AVOID!!!

Long story short: excellent service, but I was not told ahead of time that my insurance would not cover the emergency room facility. They recovered some stars by the helpfulness of the billing department
I went in for a sore throat that wouldn’t go away. Got myself a soda in the waiting room, and everyone was very nice. I was helped right away. It was determined that I did not have strep, so they sent me on my merry way.
5 ½ months later, I’m getting a bill for more than $ 1,500. It seems that while the doctor was covered under my insurance, the facility was not. I feel like this is a scam considering the clinic is owned by doctors. The receptionist did not inform me that I was not covered. Because I possess health insurance, I’m being charged the insurance rate with a meager insurance benefit.
While the billing department could not change my bill to reflect a non-​insured person’s rate, they did come down about 30% on the bill.
So, long story short, make sure your insurance covers both. Call your insurance company ahead of time, a lesson to apply to any hospital or medical situation. Which may defeat the purpose of an emergency, though I guess if you have a true emergency an ambulance might be a better idea anyway.

What can I say — I was very happy with service. They’re a full-​service emergency room that is open 24 hours a day, seven days a week.
I went on a Saturday Morning because when I woke up I was unable to walk on my left foot. The waiting room was very well appointed (with free snacks and juices, coffee, sodas) and I saw a emergency-​medicine trained doctor within five minutes of walking in the door. After a detailed exam of my foot, and x-​ray, I found to have an inflamed ligament. The doctor prescribed me some medication for the pain and inflamation and I was out the door in under 30 minutes!!!
They accepted my insurance too. I was very impressed by the speed and professional service they offered. EliteCare in League City earns my highest recommendation.