Utah Basement Company

Pros:
— Didn’t sweat $ 1 sq ft bid difference in carpet we selected
— Owner came down and fixed sagging door that the construction caused.
— Gave me a free electrical outlet install upon request
— Credited me for damages caused from poor delivery miscommunication and actions.
— Paid for expensive window shutter installation after their PM promised. He was later fired for causing so many issues with me and others.
— Nice owners. Manners questionable.
Cons:
I could go on all day with examples of each bullet:
— Didn’t hold up to their process in the sales process that they said they do.
— Terrible internal communication and an inability to communicate needs with employees and contractors
— Employees don’t act on what the company sells in terms of process and communication
— Sub-​par quality (e.g. uneven drywall, bumps, dings and holes)
— Require a lot of micromanagement and reminders
— Don’t listen or note requests as they should
— Never responded when I emailed them about the works leaving the gate open and my dog escaping
— Contract out quite a few things though claim everything’s done from in-​house employees
— Forgot many basic items
— Many examples of unprofessionalism in areas while very professional in others
— My dad, a construction worker, said they did poor quality work to the trained eye.
— Installers said they cut corners on plumbing with pipes and plates, and ran it wrong thus leading to them drilling through a water main and flooding my basement the day after finishing.
— Basement didn’t pass inspection. Had to come back and move light, twice.
Summary: I feel bad complaining about their because they covered so many expenses and things for me that they didn’t have to, I feel, to make it up to me. But people need to know what they’re up against before hiring these guys.

We had a wonderful experiance with them in finishing our basement. I would refer them to my friends and family. I trusted them and they really tried hard to make it a pleasant experiance for me.