KFC

We waited about 10 – 15 minutes for our food but it was hot and ready and the manager upgraded our sides to large for the wait! Awesome! Good was good!

We stopped by drive thru at this KFC and ordered a family meal for around $ 30.00. While at the window, I clarified that the dinner came with 8 biscuits and she replied yes — my wife loves their biscuits. We received the ordered and quickly looked through it, while on the way home. Once we got home, we noticed there were no biscuits… We have been to this location a few times and each time, there has been something missing or wrong with our order. KFC — please start hiring people that have some work ethics…

The service at this KFC is atrocious. A couple of months ago we ordered a family meal spending close to $ 30, we get home and the bucket is all dark meat. We took it back and politely explained the issue to the register clerk, who referred it to a co-​worker, spoke to her, she referred it to another co-​worker, spoke to her, she referred it to the fryer cook and I spoke to him. Everyone acted like they did not know how to resolve the issue, amazing. Finally one person seemed competent and said they would handle it saying they would get me all new chicken but it would take a few minutes. 20 minutes later I left with new chicken and old sides. The manager «dropped» by while I was waiting and was leaving as I was, she asked me if how everything was, so I explained my experience, she was full of excuses claiming it was due to cross training and she was managing 3 restaurants. An additional issue is they were telling everyone the had to wait on biscuits. The staff was also breaking down the cooking stations way ahead of closing time, that may have been why they were out of white meat and biscuits, plus it was expensive for the hassle. We figured we would just never go back.
Fast forward, KFC advertised the $ 20 Family fill-​up meal, a good value so we gave it another shot. My husband said he had driven by and the store was dark and looked closed. We had seen it looking closed several times and actually thought they were closed for good at one point. I called and they answered and were open. The meal comes with 2 mashed potatoes and gravy, coleslaw 8 pieces of chicken and four biscuits. My husband goes to pick it up, he said the store was still low lit but open. He went in and ordered, he was told they had no mashed potatoes, so he ordered other sides, then they were out of drumsticks, fine. When he came home and explained this I asked him if they had the place cleaned up early again and the food stations broken down? Yep! The franchise owner deserves to know why this restaurant is losing customers and customers deserve better service, this crew of staff doesn’t care and is only interested in getting off shift. Low lighting a store hours early because you are too lazy to do your job say’s it all. To the manager who claims to be running 3 stores, if that is true your attentions are spread too thin or inept. If you are also responsible for hiring the staff you have no screening skills. Lastly, leadership skills are non existent at this store, very bad management and it shows in every area of the operation including the staffs attitude.

Ok well here I go… I went here with one thing on my mind chicken tenders coleslaw and mashed potatoes gravy and a biscuit! So I ordered the chicken tender combo but that nice lady asked me would I just like to have the special that has 3 tenders one side a biscuit a drink and a cookie? For like $ 5 bucks I thought do I really want to give up my veggies for a cookie? It only $.49 difference. So I said I guess I will!
Well here is the deal you bribed me with a cookie instead of the coleslaw, I drove more then 20 mins to get to kfc and I did check my order and thought everything was there until I looked at the receipt at home my cookie is not here! That might be nothing to some people but to me I gave up a combo just to trade it for a cookie then they don’t even give me the damn thing ! Not only that but my biscuit is so hard my spork keeps bending and won’t pick it up! That’s with honey on it!
The moral to this is don’t ask me to switch up what I wanted to begin with if your not even going to put everything in my box!
Ps my tenders are great!

Worst kfc ever. Don’t go.