Gordon Plumbing & Heating Inc

(((Update — December 2013 — downgraded to 1 star from 2 — they used such crappy parts to fix the problem that I had the SAME problem conveniently when the «parts warranty» ran out. They DON’T STAND BY THEIR WORK. I called another company to fix the problem after Gordon Plumbing refused to take care of it. I won’t ever use Gordon Plumbing again. If you have a problem, CALL A DIFFERENT COMPANY!!!)))
While the plumber’s are good and know what they are doing, the customer service and billing department overall is subpar. First, they failed to show up at a scheduled appointment and left it up to me to call in when they were 35 minutes late. I was then told that they «had an emergency call» and that they would call me to tell me how late they were going to be. By 7 pm, I realized NO ONE was going to call me and that my problem was NOT going to get fixed that day (after waiting a WEEK for a part to come in). TWO HOURS after they reopened the next day, they still hadn’t called me and left it up to me to call. At that point, they did fix my problem after I found someone to meet them at my house (I was at work). They then called me at work and got RUDE that I wouldn’t take time from my job to go get my purse and give them my credit card info over the phone. UM, if you had made your appointment the previous day, I WOULD HAVE BEEN THERE AND NOT AT WORK. Duh. They then have a very screwed up billing system. I seems that although they had been given my credit card info for a service call MONTHS earlier, they never debited my account so I had an outstanding bill that had to be paid also. NO ONE offered me any discount for THEM missing the appointment and wasting all my time. POOR customer service. Disorganized billing. The people in the office have no idea what they are doing. So, use this place only as a last resort… good work, but tons of other problems. Certainly not professional.