Total Appearance

Purchased a new F250 and needed some aftermarket work done. We needed a gooseneck hitch installed, roof lights and spray in bed liner. Naturally we were extremely concerned letting anyone touch the truck. Working together with Cherokee Ford and Billy at Total Appearance my mind was eased. Billy was nothing but patient and professional as I had tons of questions. I would highly recommend this company based on my experience! Thank you TA!!!

I will try to keep this professional, but honest. I have never experienced such horrible service in a long time. I run a business as well and service is 99% of what a business should sell. At first it all seemed well. Two weeks later I am still getting the run around about the arrival of my wheels. I was told mid week wheels should arrive on Friday. Friday comes around and Im told the wheels are on the truck for delivery to Total Appearance. This morning (Saturday) I call in and I’m being told the wheels are back on the truck for redelivery. Why lead a potential customer on with all the BS excuses? Were the wheels even ordered? I should have listened to the other reviews about similar experiences. AVOID this place at all costs — save yourself time and grief. Hope I can help others not make the same mistake and keep them away from this shady establishment.
Billy you need to re-​evaluate how you run your business — you totally blew it, pal.

I had these guys tint my windows and smoke a few lights on my car. So far the side windows are OK but the back window has marks a cannot get out with cleaning. They lost my keys on a day I was to fly out, I had to move my flight because of them. Luckily my trip got canceled later. The next day I was told to go to Gwinnett Place Ford to get a new key made. I had to talk to «his friend» because they were going to pay for it, and ford does not allow payments over the phone. I requested to not only have the Key FOB replaced but also the hard key that is within the FOB. Someone out there still has access to my car because they refuse to replace it (Total Appearance), because they want a chance to find the key. It has now been over a week with no call back, I called today to get an update and I was told that they will call be back, No call back. They now are refusing my calls, I will visit them tomorrow, after that I am calling my lawyer. This guy doesn’t understand what he is legally obligated to do after telling not only me, another witness, and 3 people at Ford that he will take care of it.

I love this place! It’s a money spending market I can tell you that for sure. I bought rims, halon lights, new alarm system with tilt sensitivity, back cover for my truck, and gps system so I can tell where my truck has been or has it left Gwinnett county or how fast someone has been driving it. It’s like totally kick ass. I dropped some dough but its well worth it.