Top Turf Lawn Care

I have been a Top Turf customer for over 2 years. I recently aerated my lawn and was wondering why my lawn looked so crappy. When I called, I have come to find out that they missed a service claiming that I never paid my bill. My service was initated on ⁵⁄₃ and they never bother to call, emai to let me know that service was not being provided even though my bill was not past due.
I asked for a tech to come out and evaluate and they would not offer to bring someone out until my bill was paid. My account was not
Don’t use this company, Poor customer service and poor service in general. David Nauman, seems like a nice guy, but apparently has no juice to do the right thing for the customer.
Now they have lost a customer and every other neighbor in my hood.
Bennett Hutt

Our family has used top turf for several years. In fact, our neighbor noticed how nice our lawn was and they use top turf also. We recently moved and are looking to use them at our new address. The bad reviews are scaring the crap out of me, since we’ve never had a bad experience with top turf. The only one was they came out and did another neighbors yard (inverted house number), but came back the next day and apologized. As long ast hat neighbor was fine, I was fine also. But we’ve never had bad service or billing issues. I’m hoping for the best at our new location.

Too bad I can’t give the company Zero stars. Been doing business with them for 3 years and got a collections letter stating we didn’t pay our bills. We sent the check and it isn’t even 30 days due yet. If I get a bad credit report which btw my FICO score is in the 800s, I will sue this company. DONT DO BUSINESS WITH THEM!!! WHAT BAD TASTE IN THE MOUTH.

After receiving the last reply and no response to my rebuttal from last week, I decided to share my response. Please note Michelle was incorrect that I stated the BBB rating was low. What I mentioned was to look at the reviews. Notice the similarities of the complaints on BBB and Unilocal.My response was as follows:
Michelle,
I have to disagree with your assessment that you value every customer since this was not my experience. The reviews on the BBB website are very similar to the Unilocal reviews. There is also an alert on the BBB website for your company in which they found your advertising claims were unsubstantiated.
In regards to my dissatisfaction with your company’s service, I again have to disagree with your assessment that you would have gladly come and sprayed the yard again at not charge. This was not the offer I received. I had conversations on more than one occasion with representatives of your establishment that was unresolved. This eventually resulted in me sending a complaint to the BBB which your company did not resolve adequately again. There was no offer to come perform a free service call. Instead, as indicated, there was an offer for me to for pay half of bill for a job that was not done properly. When I refused (because my agreement was not to pay for half of a job but a whole job) your company sent the account to a collections agency that added additional fees which is not legal according to GA consumer laws.

After posting my last review their corporate office contacted me but never followed through. Worse yet, the yard is overgrown with weeds in and after several empty promises to come out top turf finally showed up a couple of weeks later only to make up a story that they couldn’t kill the weeds because it had to be done last November or December and this particular we would cost a lot more. I have never dealt with a more incompetent and unethical lawn care company before. I called true Green and they are going to come out and take care of the weeds lickety-​split without any fuss or extra charge.

My neighbor had their lawn aerated by Top Turf. The technician accidentally started my yard and made a couple passes in my front yard and stopped. When I called and talked to the owner, he told me he would gladly fix it by charging me to finish the rest. Absolulutlry poor customer service. I spoke to my neighbor and they are not happy with this company and will now by switching. Absolutely no accountability.

Don’t use this company. RIP off. Poor customer service. Been with them for 8 years. They call saying I need a treatment for my lawn I told them no not this time I’m getting ready to put my house up for sale. So they cancell both my accounts this includes my pest control services too. I have an account for my mom house too that I pay for. They cancelled that pest control service too! I called not knowing that they fired me because I didn’t let them come out when they wanted to. So they want a payment up front. I didn’t even do that when I opened the account for my mom they just billed me. I was told I needed to make a payment over the phone to get somebody to come out. No problem. Wow. Don’t have my credit card on me. I asked again for them to look at my account and check my payment history They said we can’t bill you. I don’t like a company that can’t take care of the customer. I have even recommended people to them before. NEVER AGAIN. I will find somebody else to service my new house and my mom’s house. Thanks for 8 years Top Turf. Your people cancelled my services. Not for non payment. Thank goodness there are other good options that would love to have my business and treat customers better than Top Turf!

one star means zero
top turf lawn care is
full of liar, scammer, rippoff and cheaters
even if u cancelled your service they never cancel your service
infact u will receive notice from collection agency
stay away from this scammer
worst customer service
my lawn look worst now then berfore
never do bussiness with top turf lawn care

Consumers, please be aware of this company. Also, please look at the BBB reviews. I should have done this. I one day observed one of the employees not treating a significant portion of my back yard. After seeing this, I realized why my lawn was not improving from the weeds. I immediately sent the company an email canceling service and gave them an explanation about witnessing the inadequate service. This company still expected me to pay for half of the service which I find to be unbelievable. I feel this company lacks integrity and they expect the customer to be responsible for their inadequate service. Since I refuse to pay for an inadequate application and poor service, I am now being threatened that my account will be sent to a collection agency. Perhaps this company should be investigated for their substandard practices.

WHAT TO RUIN YOUR LAWN Top Turf will get that done for you… I have noticed photo’s of yards destroyed by Top Turf… interesting because mine looks as bad or worse since I hired them, now fired them. They totally destroyed my yard and I have been without grass for about a year and a half. I took them to small claims court and the judge served judgment in my favor. Now after they received notice to pay for the damages, awarded by the court THEY MADE UP THEIR OWN PAYMENT PLAN. They sent me a check for 25% of the damages… Really!!! Then after a call to them they told me that the court said they could make payments, and after a call to the court house found that this was indeed a fabrication. Just like all my conversations they make things up as they go… In short if you want a nice lawn don’t do it with this company. I can’t state anything but facts and these are the facts… so if you want fairy tales or just not the truth these people can comply with that.

After using this service for 4 seasons (the previous homeowner used them), my lawn of fescue is completely gone. We have bald spots, brown patch fungus and multiple types of weeds. This service is quite a sham. Your lawn gets worse and they try to sell you more services all the while they are cause of the problem.

After the last lawn treatment the large sections turned brown and died. They came out and said the chemicals had been applied when the temp was too high and it would recover by next year… nothing else, not even a «sorry we killed you grass» — worst customer service ever. Won’t even refund the cost of the application that killed big parts of my lawn.

We had weed & feed with top turf for one year. Our lawn had grassy weeds all summer which was never resolved. I cancelled the service and they claim treated the lawn in January. I am now being threatened by collection agencies for service that was never renewed. Buyer Beware! You have been warned. Read other reviews.

This company has very bad customer service. They didn’t come on time for treatment and my front lawn even got huge mushrooms popping out in the summer. No one knocked on my door. The guy left the invoice on my doorknob before he even did anything. I told the treatment guy to cancel service before he even started spraying. I got charged still. Manager was arguing with me that they did the treatment which I knew for sure that guy didn’t do anything on that day. They made me pay half of the treatment price for service I didn’t even use. Very ridiculous. DO NOT USE THIS COMPANY!!!

Customer Service Disaster!!! In over 25 years of home ownership, Top Turf is the absolute worst at home service provider I have ever encountered. Treatments don’t work… they fail to remedy concerns… absolutely no customer service… I could go on and on and on… Avoid this company no matter what. There are plenty of alternatives.

DO NOT USE. They have added more weeds to my lawn and killed off my new landscaping. They have given me other customer’s bills on my door, then told me they would credit my account — only to bill me. I am moving on. They never serviced our side yard which is the entire reason I hired the service. I actually video taped them on their last visit. I can’t believe I kept them for 2 years. DO YOUR HOMEWORK.

Do not use these company. We used them for a whole summer. After one whole summer the weeds are still present. The sales person does a great job of providing a quote that is reasonable. One must stand over the technician since on certain days he will not treat areas that were agreed upon with the sales guy. They breach their own contract.

I would NOT use this company. Was using them for about a year (switched from another company) when I started noticing weeds and my backyard grass was thinning out. I called and someone came out to take a look and said my backyard wasnt getting enough sun and «treated: the weeds. The weed area in my lawn was killed of grass and weeds plus had another company come out and tell me the backyard had fungus and needed iron and was getting plenty of sun. They treated the back yard with fungicide and it is starting to come back around. After I canceled with TopTurf, they sent a truck again and tried to charge me for the service. The «manager» tried to tell me he would only charge me ½ of my invoice. The nerve of this company! Never again!

I gotta echo the comments posted by others. STAY AWAY FROM TOP TURF. First they literally killed my lawn. I wish I had never done business with this company. Trust me, you should stay away and choose a better rated company.

I’ve used this company for over 6 years and always wondered why my lawn looked like trash despite all the $$$ I spent. Then I started monitoring when they would come out and noticed the half ass job they were doing. Half the time, they didn’t do my back yard.
I canceled their crappy service months ago, but they kept coming out and sending me bills. Don’t waste your time with this place. Your lawn will look like crap and pay a lot of money for it!

DO NOT, DO NOT, DO NOT use these people. Not only did the treatment do NO GOOD and my grass looks like trash… They can’t account for your money correctly. I paid promptly online and received by mail a Collection Notice … I went online and it’s taken me 3 months to get this straightened out … They don’t know what they are doing! STOP, THINK and get someone else…

Do not! I repeat! Do not! Use this service. This company was used on my rental property and knowingly sprayed my grass with fertilizer that needed to be watered within 24 – 48 hours and never contacted me. A week later I visited the property noticing major burns all over my yard. I contacted this company and they advised me that someone would be out to inspect the property. No one followed up with me so I called the company a week later and spoke with someone who advised me that their employee had been to my property and I now have fungus. This yard was pristine just 3 weeks prior and there are no problems along my neighbors property line. In other words fungus now grows in a straight line. I understand that people make mistakes but to be totally negligent and irresponsible is totally unacceptable in my book. If I could give a lower score I would.

Total bait and switch job. Agreed on price based on «comprehensive lawn & tree/​shrub analysis.» Everything was a go until the technician came out to perform the service. He got to the house and said he refused to do the work based on the price that the sales manager and I agreed upon. «Top“Turf called me back to tell me I would need to pay 20%+ more in order for them to do the work. Unbelievable lack of coordination within the company. In the future, how about your sales guys talk to your technicians.
My advice to you (the customer) is to stay away and find a company where the employees actually speak with each other. Awful experience. Avoid at all costs!

So far I’m satisfied with their service. We are using them for lawn care and tree & shrubbery treatments. Our lawn looks much healthier. My biggest complaint is that they aren’t always timely with the treatments. They were late in scheduling our most recent treatments.