T-Mobile

Oh, t-​mobile. So my brother needed a microsim card, so I called this location beforehand to make sure they had it in the store. I called, and the lady said it would be $ 15.90. When I make phone calls, i always ask them what their name is for future reference, just in case. She then told me her name was «Stephanie, but you dont need to look for me. You can go to anyone.» were her exact words with an attitude. Keep in mind that I sounded friendly the whole time. ANYWAY.
Sunday afternoon: went into the store, and it looked pretty busy. We had to put our name on the sign in sheet along with some words about what we needed help with. The store was pretty packed, with about five associates available to help.
After about 15 – 20 minutes, one sales associate immediately started to help a customer that had literally just walked in, and when I stood in front of her, she asked if I was on the list. Yes, of course i was. She looked a bit guilty, then told one of the other workers to help us.
I was glad to have Jasna help us, because he was friendly and quick. I also recognized him from years and years ago when he worked at the t mobile in Mall of Georgia in buford. Anyway, he was helpful and made my experience at this location much better despite the fact that the other associates were rude. Ask for Jasna for good customer service!

I stood in line FOREVER. But the Asian guy was awesome in helping me. However, they gave me a 2GB instead of my 8GB. Bummer.

This specific location lacks customer service and employees wanting to provide acceptable service to customers.
We have yet to have been in this store when a manager is on duty. Always getting the run around and having to settle for less. When dealing with our account at this location (which isn’t often), the responses we tend to get feel like ‘bait and switch’. Our issues arise mainly from our plan to upgrading phones. It never seems to be a middle, when trying to come to some sort of agreement when getting a new phone, without having to pay a fortune.
When we ask to speak with a manager, we always get the response of «You just missed the manager», or «Our manager is on vacation for 3 weeks», or the manager that had worked here, no longer works for the company”. The staff working at this location appear to be very unprofessional and don’t appear to have the experience for such job.
In this tough economy, with people looking for work, you would think that TMobile, as a company, would search for a replacement, if a manager no longer works for a specific location.
We tend to get better service at the store across from Sams Club, up near the Mall of Georgia.