Patio World Home & Hearth

Horrendous Customer Service! We ordered 2 items for well over $ 2,000. The items are now 2 months overdue. We must initiate all communications and our calls are usually not returned. They were very anxious to take our money when we placed our order, but the manager and staff have been completely unhelpful in resolving the problem.

Their sales staff was and Tim the so called manager lied to me in order to make a sale. Do NOT sign anything unless you read every details of the agreement if you plan to purchase anythig. They have no computers, no electronic files whatsoever. Everything is hand-​written and the business is conducted in the bygone era way. They also have quite a few complains filed in the BBB. The experience I had with them was beyond the belief. I definitely would never go back to the place.
I would have given the minus star if that exists.

We will certainly be skipping this store going forward — once decent, now a model of ignor-​u-​ance, after stopping in one fall day.
I debated a bit between going with 3 stars or 2: there are some product and inventory areas they do more with (hearth, fire places + accessories, and stoves from what I can tell), and with those, selection can be good, but not to top the S e v e r a l nice, competing shops; whether Bucks or in Mercer Counties, respectively.
I would, then, suggest trying those other specialty places.
Why bother going in to this haven of rudeness?

They have some very nice products here however the prices are very expensive. Be prepared to pay top dollar. The prices are negotiable too we learned. Sales staff is very pushy, which I can’t stand for expensive items. Apparently the store is also part of a chain or franchise but individually owned. They have the same selection as the store near Moorestown and will «match or beat» the price, and vice versa. So use this to your advantage when you shop.

I was pretty disappointed by how I was treated. My girlfriend and I went to the store looking for a outdoor fire pit. I walked around the store and wasn’t surprised the fire pits were very expensive but nice looking. That wasn’t what I was looking for. A older woman approached us and I told her I was looking for a inexpensive fire pit and was told that she had a one for $ 299. I then told her I was looking for something less expensive. She then proceeded to tell us that if you spend anything less than that then you will be purchasing a low quality product and will blow over and potentially harm someone because they aren’t heavy enough. She then said that she would rather see me not buy a fire pit and build a camp fire. She then repeated that the Walmart type stands will blow over and start a fire and I should just have a camp fire if I’m not going to spend at least $ 300.
I was ready to leave at that point since they obviously didn’t have what we were looking for. She continued talking and as we tried to get out of the store. I felt very uncomfortable and made it clear that I was not looking to spend that kind of money. As we tried to exit she kept on telling us to look at this model and look at this one. I made it clear that we were leaving by turning from her and ignoring her. I guess she didn’t get the hint.
So I have to wonder how a fire pit falls over in the wind. The cheapest one at Walmart or Home Depot is around $ 50 and weighs 30 – 40 lbs. How does that blow over? Also who the hell has a fire in 20+ mph winds. This woman is delusional. All she had to say was that they only carried higher end products and I would be fine with it. I tried to search online to find one cause of someone being injured from a fire pit falling over and couldn’t find one.