Lawrenceville Suwanee Animal Hospital

I’ve been a walk-​in for months and today I was denied service! I called before closing to let them know I was pulling up just to get a nail trim and was told no one would assist me. Their website states: Our staff is friendly and helpful, and we treat our visitors like family. My pet was not helped and I was treated like a misfit. I understand you can’t make everyone happy, however, a little kindness goes a long way.

I have been bringing my tiny dogs to LSAH for over 10 years. I have always loved the care given my animals by all of the staff. The way my girls were handled was more important than anything else.
Over a year ago a new vet bought the veterinary. I found Dr. Pope to be very gentle and caring with each of them while also very thorough.
In the last year we’ve received great, informative emails, educating us on new products available and info on keeping your pets healthy.
3 weeks ago one of my dogs became very ill and we weren’t able to save her. I can’t stress how wonderfully gentle they were with her while trying to reverse the situation and how kind and compassionate they were to me in my sadness.
Dr. Pope is a warm, caring and knowledgeable vet and his staff is amazing in good times and sad times. I would highly recommend them.

Dr. Pope is now the Vet at this clinic and he has been AWESOME with both of my Dobermans (Samson and Delilah)! I have been going to this location now for several years and there is a huge difference in the quality of care for my dogs. Dr. Pope started an animal health card, what an ingenious idea! This card allows you to keep your animals information with you in your wallet just like your own health card! The entire team at Lawrenceville/​Suwanee is incredibly friendly and professional and treat my dogs as if they are apart of their own family. If you are looking for an exceptional, affordable Vet, this is the one! My dogs are like my kids and I wouldn’t trust anyone else with them!

This vet has new ownership and I feel compelled to share my amazing experience about the new owner, Dr. Pope. I had a mild emergency in that I needed to get in to see a vet rather quickly today. I was referred to Dr Pope’s practice by a friend who urged me to give the «new vet in town» a try. I’m so thankful I did! I have been to many vets in and around Suwanee (there are a ton of them!) and I really haven’t felt comfortable with a single one! Others that I have tried all seemed overpriced, impersonal and I often felt shuffled through rather quickly. Too many times I left with unanswered questions because the vet was long gone with the next patient. Dr. Pope took the time to go over the details of my dogs situation and I appreciated the genuine care he exuded to my dog. He truly cared and it showed. It’s rare to find a vet that cares as much for my dog as I do!
His fees were fair and I appreciate the attentiveness of his staff as well. All the ladies were very kind throughout my visit and all very professional.
I am relieved to say that after 5 years in Suwanee I have officially found a long term vet for my furr-​family!

Great Experience!!!
The clinic has been under new ownership for about 6 months or so. The new doctor, Lee Pope, and his staff were great! He took the time to explain everything to me and made sure all of my questions were answered before I left. I couldn’t ask for more.

I took my new puppy to this vet because it was so close to my house, and I really wish I had looked at reviews about this place before I did! This
place cares more about money then they do your animal! All these reviews are dead on! First off once we were in the back room an assistant just took my pup and said I will be back I have to go weigh him. I thought odd most vets do everything in your sight. Once they came back with the vet and my pup hit the table he ran up under my husbands arm and was shaking! Vet just said oh your fine! I didn’t think much of it at that time! While doing an exam, giving him shots, and cleaning his ears the vet talked about stuff we need to start doing bathing, supplements, etc. to keep your pet healthy I just listened and agreed… Once we were at checkout they told me my total was $ 150.00! I thought that was high, but being it was my first visit I didn’t ask questions. Once I looked at my receipt and bag I had shampoo and Supplements which I was never even asked at all! I know that one was my fault for not asking, but trust me there is more! The very next day after the vet appointment my pup started scratching and shaking his ears a lot. I didn’t think much about it until the second day when he started to whine while scratching! I decide to give the vet a call. They told me I need to set up an ear exam and they could see me that day… I asked how much and the response was$ 100.00! I was pretty upset and explained to them I was just in two days prior and spent $ 150.00 on a full exam and vaccines, so If there is an issue with his ears then why was it missed! They told me well we just looked in his ears we didn’t use a microscope that’s done with a full ear exam. I explained how I felt I shouldn’t be charged being that I was in there two days ago and paid $ 150.00 for what I was told a full exam! The lady just told me well you can come buy some ear cleaner for $ 20.00. So shocked I asked well what if that doesn’t fix the issue? being that we don’t even know what the issue is! She just said well then you will have to come back for a full ear Exam which is $ 100.00. It was all so upsetting now realizing that this vet cares only about money and not the wellness of my pet at all!!! Now I thought who knows what they did with my pup in that backroom… He was shaking! Not to mention the fact they double dosed my pups shots just for more money! We had brought in the pups previous records that the breeder had given us when we bought him and when I looked when we got home from vet appt. he already had the parvo vaccine a week prior! They didn’t even bother to look! Its all very sad! We took our pup a week later to a new vet and found out It was an ear infection and we got him antibiotics and the total was only $ 35.00 for both the visit and meds! I hope I have helped someone to not make the same mistake I did by bringing your pet that you love here! As you can see money is so much more important then your animal at this Vet I just cant say it enough!!!

My dog broke her leg while we were out of town. She is a 10 pd almost 10 year old dog. We had the worst experience coming home and bring her to this vet. We scheduled an appt and they didn’t even tell us we would not see a dr. but a fill-​in who did nothing but weigh her and look at the x-​ray and tell us we would have to come back to see a dr. We were still charged a $ 50 exam fee though. Subsequently, we were told she could be in her soft cast for 3 weeks and when we brought her back her break was worse and were charged over $ 500 to re-​xray and cast her leg. It was a terrible and heartbreaking experience I would not recommend to anyone who loves their pet. This office does not care about animals and seems to only care about the money. When we asked for some help on pricing for subsequent treatment based on how much we had already paid, we got nothing. No creativity or payment plan options to help our dog. Just seemed like they really didn’t want our business nor did they want to help an injured animal which just seems out of the norm for what a vet should be like.

Dr. Karous and staff show that they care through kind service to our pets and personalized customer service. We appreciate everything they do and can’t wait for them to meet our new dog, Josie!

LSAH has been our regular vet since adopting our two cats, however the service seems to have gone downhill. Dr. Karous examined our first cat once. She seemed very professional and caring and we were pleased with her treatment, hence the reason we returned. Since then, other doctors have been responsible for the exams and we simply aren’t as pleased with them.
We are strongly considering taking our cats to another vet in the future. I’m left with the impression that money is their main concern, not the well-​being of your animal, and this is why:
After spending over $ 400 in one day for various vaccinations, heartworm preventative, and a follow-​up blood test, I was called after returning home and told the blood-​test was actually more expensive and I would need to pay the extra money. The difference between what we were charged and what the test cost was $ 50, yet they couldn’t eat their mistake after we spent over $ 400 there. I don’t pay for other people’s mistakes. My cat will be taken elsewhere for the test and LSAH will most likely lose my business completely.

I took my 2 dogs (Tapi and Bailey) for a checkup here and met with Dr.Donelan. I had this bad vibe about her because she didn’t seem so friendly with my dogs at all. She wasn’t nice and impatient with Tapi because he got scared and didn’t wanna come out of his cage. Then she slams down her notebook and was like, c’mon ON! And pulled him out. I stood there like, wtf??? She wasn’t friendly with Bailey either.
And the whole time I was there, she’s trying to upsell EVERYTHING!!! She’s more concerned about selling me stuff then my dogs period.
That’s just FYI based off my experience.