Icon Mechanical LLC

If I could give them less than one star, I WOULD! I read other reviews on Unilocal that said this company is terrible but there were no Google reviews nor were they on Angie’s List. There weren’t many reviews so I still let them come out since this is who my home warranty selected.
The same thing happened to me that I read from other users on Unilocal!He inspected my ice maker, said he would have to replace it, took my deductible and said he would call me back later that day or the next day to let me know when he would get the replacement ice maker in and set up a time to come back.
I received a call from my home warranty company that the claim was rejected due to the type of issue which he told me was the Ice Maker so I didn’t confirm this with them.
I still waited for him to call me back to tell me what it would cost to replace the ice maker… I already spent $ 77 dollars on him so hopefully not much more. Three days later I called him at the Google Voice number you see here with his company’s name — no answer and left a message. I called three times and got no response. I called my home warranty company who said there was nothing they would do because the claim was rejected. I decided to dispute the charges with my credit card since he abandoned the service. Other reviews said he was a deductible collector and would take your money and not return calls or come back out. Exactly what he did to me. But it gets worse…
He never calls me back but instead calls my home warranty to complain that I reversed the charges. I discuss this with my home warranty company and end up mentioning that it was the ice maker needing replaced and the warranty representative said «ice makers ARE covered sir, it says here the water valve is not working and that’s what caused the claim to be rejected.» I said no, he said it was the ice maker that needed replaced and that the water valve works because I’m getting water through my water dispenser. All of this is so confusing to me but still he doesn’t communicate the issue properly, never calls you back, and will TAKE YOUR MONEY WITHOUT DOING ANY SERVICE! I will say exactly what another review says on Unilocal: If your home warranty company tries to send ICON Mechanical LLC out for anything REFUSE this service and demand another company come out! I should have listened to that review and I feel disgusted that I had to pay the deductible to him or my warranty would have been suspended. Horrible experience. — End rant.

Avoid at all costs. They are friendly, but that’s a smile that covers the lack of experience and quality. Too many repair guys, give someone else a call.

Called Ron to check my A/​C which was not cooling. Charged me $ 200 for 40min cleaning of the coils which didn’t fix the issue. He called me the next morning to tell me he is going to call me soon to set up an appointment. Did not call me the whole day. I had to get another HVAC technician and it turns out that a sensor was tripping the compressor. I should have seen this coming, considering the reviews here and the «owner’s response» to the comments on Google.

Can I give them a –5 stars? SCAM ARTIST BEWARE!!! Wants money but doesn’t want to work! This company was assigned to our home through Select Home Warranty Service. He came to our home to check our AC unit that was not cooling. He never went to the attic to look at the unit, he looked at the thermostat, went outside looked at the unit and said it had the wrong capacitor. He is supposed call the HW service to get authorization to fix the issue, instead he tells my husband that he won’t call the company unless my husband gives him the $ 45 deductible. Hubby tell him that makes no sense, he needs to change the capacitor and fix the issue and he has no problem paying the deductible but please call to get the authorization. So he finally agrees, goes outside and TAKES OFF! Then decided to call me on my cell to curse me out, and tell me I owe him money (deductible) and he’s going to deny my claim. I mention to him that he cannot deny the claim because he’s not the warranty company. Did I mention he never checked the unit, or the FREON LEVEL? Scam artist seeking to rack up deductibles— BEWARE!!! I know its hot and the attic is the last place you want to be in the Atlanta heat, but umm… that’s your job! He later called to verbally harass me after I left a review of his «services» had to file a police report on this psycho!

There customer service is some of the worst I’ve ever withnessed. After figuring out the problem and talking to Ron for 2 weeks, I scheduled an appointment in advancec and took off a Friday from work. On Friday, Ron never called all day and I sat around waiting. When I finally got Ron on the phone, he said there was 2 other jobs before mine that he ended up booking that day, and told me «that’s just how it is». He also sent me a text stating that I «can wait or you can find someone else» with no time frame given. Ron is a very inconsiderate person, and I would not recommend this company to anyone!

There are 1000 other HVAC companies in Georgia. I wasted months of times waiting for numerous repairs and fixes to be made. It’s your hard earned money and I HIGHLY recommend you take it elsewhere. If you have to use these guys from a warranty service, demand that they send out another contractor. These guys installed a new air handler and did a horrendous job. I hired a second contractor whom has documented proof of all the screw-​ups.