Alpha Moving & Storage

Every time I think of this experience I feel tightness in my chest.
LOADING: During the consultation, it was never mentioned that we had to pack the artwork or the jewelry armoire even though we pointed out these were going. We were disappointed to learn the day of the move that they had to be boxed. The movers had 3 boxes we could use for the artwork, but the other 8 pieces of art could not go on the truck because they were not boxed. The jewelry armoire also could not go because it was not in a box… this looks like a piece of furniture mind you and right now we are paying $ 44/​mo to store these items since we could not take them with us.
Our estimation was way over so even though we got a fraction back, that was little consolation.
During the move, one of the movers, who we identified to our moving contact, stole a $ 100 from a drawer. He was also the only crew member who was «talking mess» in Spanish.
I shared all of this, even the little bit I heard him say in Spanish and the stolen money and could not believe that our moving contact accused us of lying. Needless to say, we never got the money back and they continue to employ this thief.
UNLOADING: I forgot the name of the guy who drove the truck but this man USED OUR BATHROOM WITHOUT ASKING! And our master bathroom at that. I couldn’t believe it.
We had three items that were scratched up, and he did not put together two sets of drawers they had taken apart during loading. It all happened so fast that we didn’t realize it until the next day. They are still not put back together as we are missing parts.
I used Mayflower, and they contracted out to Alpha Moving and Storage/​Hilldrup. I would not recommend this company. I am still licking my wounds and it took months to write this review just because I cannot believe they managed to make a cross-​country move more stressful than it already is. This was a traumatic experience.
UPDATE:
Hi Miguel, I have this number in my records: M2876−268−3, if it helps you locate my move. I emailed Jami, as I still have her contact information. She was one of the people I spoke to regarding the $ 100. I will update here if/​when she writes back.
UPDATE II:
Emailed Jami and she said they will send $ 100. Although I would have liked for the crew member to be punished and him be forced to give it back since we know when it happened and that he did it, I am still very grateful to get the money back. I am also updating this to two stars because of this positive action.