PetSmart

I wanted to get one of our dogs groomed on short notice, and thought the professional groomers in town would be booked up. Instead I went to the new PetSmart in Lawrence. BIG MISTAKE! After 2 hours, when I was supposed to pick him up, PetSmart called and told me they were refusing to groom him. They said he was «stressed» and they didn’t want to endanger his health. Reasonable reason if there were any truth. He has a bit of separation anxiety like most dogs, but I took him to the vet afterwards and was told he was completely fine. My fault for taking him to a retail clerk with a brush instead of a professional groomer!
He clearly did not like the groomer on duty, Barbara, and I should have remembered how astute dogs are at judging character. Turns out he was 100% right! When I voiced my concern at the poor service the store manager, Ashley, became verbally abusive. Pretty strange experience overall.
I took Doug to Pawsh Wash in Lawrence and the experience was amazing! Doug loved the staff and his grooming. Amazing! I will now avoid PetSmart in Lawrence, KS like the plague!!!