Monro Muffler Brake & Service

I am always pleased when I bring my vehicle in to be serviced. Good prices and great customer service. Michael is always honest and keeps customers smiling!

The manager, Michael, is great. Took the time to really inspect my failed brake situation, and got me back on the road same day. This all happened after big snow storm, cold weather. Mike took the time, was really helpful, and the price was right. I highly recommend taking your car to Michael at Monroe!

I went in for an oil change and tire rotation so I would be ready for a safety inspection sticker. I was told my brakes were SO bad that they would be going any day now. The technician kept showing me some device he used to measure teh brakes and said this is your brakes. I had no idea what he was saying. I also had my very active 4 year old daughter with me so I didn’t really have time for games. They stated they could get the brakes done for various amounts, depending on all sorts of variables, which had my head spinning. The manager stated he went out and inspected the vehicle fully and the brakes did indeed need work. They offered to show me as well, but like I said, I had my daughter and I don’t know anything about car parts (easy target I suppose) I told them take the car off the lift, I was not doing the brakes today and I was going to have my husband deal with the brake issue, all I wanted was my oil change. They told me the brakes would pass inspection.
Today I went for my inspection sticker and was shocked to FAIL, but not for the brakes They told me there was a front end issue. I brought it to a shop and was told I was lucky the tie rod hadn’t completely snapped off and caused me to lose steering and that it was extremely dangerous. I’d love to know how the manager thoroughly examined my cars brake system to try to scare me into buying brakes and missed the tie rod that the inspection tech saw in less than 5 minutes and the mechanic at the other shop saw in the same amount of time without a lift. They were nice enough, but put me and my kids in serious risk but this over sight. Just another soccer mom to get suckered into some new brakes I guess. Stay as far away as possible!

Manager on duty gave professional and honest advice over the phone regarding a leaking plug (apparently those are illegal in MA). Tire was patched and hard to tell where it is! Very pleased with courteous service which was given to everyone that showed up after me.

First off I’m not one to typically take my time to review a place, but after having my car serviced here on numerous occasions I felt compelled to do so.
The manager Michael is extremely knowledgable and more importantly is always up front and honest. I was in a jam last Friday and needed to get a tie rod replaced on my car ASAP as someone was lending me their car for a long trip and did not want to leave them with mine if unsafe. At the last minute the person loaning me their car also noticed a huge bubble on one of their tires. It was not a common Michelin or Goodyear tire and was not easy to locate. They were quoted $ 260 to replace the tire. One quote from a dealer and one quote from a tire place. Both needed the car for hours. To make a long story short Michael at Monro replaced the Tie rod on my car and found me a tire for my loaner car and had me out the door in very little time. He also checked over the car I was about to take on a trip as a free courtesy as any decent mechanic would do. The tire he got me also cost $ 40 less than what the other two places quoted me.
On another note… Unlike most places these days Mike will stick his head under your hood and see if he can give you an idea of what’s going on without charging you $ 100 to do a «diagnostic». numerous times I have pulled in with a noise or a squeak and mike will come right out and literally get under my car and check it out — no charge.
I highly recommend taking your car to Michael at Monro. Avoid the ripoff dealerships…

All I wants to say is that, they often or most of the time don’t change Oil and get your car in trouble. That’s what they did to my Audi A6. I would DEFINITELY WON’T RECOMMEND TO ANYONE!!! Unless u wanna get rip off!

Took my car last night for last minute oil change and they were able to accommodate me at a short notice. The staff was great and talked me through all the questions I had such as needing to change my brake pads and new tires. Remember to download the online coupon of $ 19.99 which the total bill will be about $ 24 and change. I recommend going here and will update this post once I’ve had my brakes done…

Very friendly, will quote over the phone, will negotiate, and got the work done pretty much on schedule (2 hours). I did have to get back the next day to get the oil change that wasn’t done, but they took me right in and finished that in less than 20 minutes. Initially only wanted the pads replaced but the mechanic showed me the hot spots and measurements of the rotors (they had 196K miles on them and had never been changed) They undercut Midas in Acton by $ 200 by honoring coupons and delivered excellent customer service.
I would recommend them and will go back for other services needed.