Floyd’s Drain Cleaning

My floor drain was overflowing with raw sewage and it was a Sunday morning. I had a bad feeling that either I would be unable to find an open business or I would pay through the nose to get it fixed. My plumber friend recommended Floyd’s so I checked them out on Unilocal.I noticed a couple negative reviews that had bad things to say about the answering service, but that aspect of the business was the least of my concerns so I called anyway. The lady at the answering service said somebody would contact me in 30 minutes, which they did. I spoke to a person named Jonathan and he and his coworker Alex came out about an hour later. They gave me a quote up front and had the drain cleared in less than 45 minutes. My cleanout valve is in my basement and they laid out a tarp to keep the area clean. There was a clog in the line about 45 feet away from my house that was causing the problem. Nice guys and they got the job done quickly for well under $ 200 which was cheaper than I expected for Sunday rates. Who knows how much it would have cost if I had called Roto Rooter instead (I’m guessing a lot more). I wouldn’t hesitate to use them again, but hopefully I won’t need to.

This outfit was good when it was a branch of Action Plumbing and the prior owner was taking care of business. However, ever since it changed owners it’s gone down hill.
The worst aspect of the «service» are the dispatchers or the people you first speak to to schedule a drain cleaning. Evidently the «front office» keeps a list and if you’re address is on the list (and that’s even if you’ve never used the outfit before), they refuse to service you for whatever inane reason. They won’t even tell you: They’ll schedule you and never bother to call you to tell you they’re not coming because your address is on their list.
The techs leave quite the mess when they rod a main drain/​lateral. Ours is inside the house, in the basement which is very typical of older homes in Lawrence. The techs are spoiled and like the new outside the house lateral access I guess.
Just because the operation has a lot of «friends»…these «friends» don’t understand Floyd’s is not part of Action Plumbing anymore and hasn’t been for several years. The «service» one receives from this drain cleaning outfit is horrible; we’ll never use them again (based on the mess they left in the basement… even after pointing it out to the worker… he said it «…is not part of my job to clean that sh** up…». Oh really?
There are plenty of other top notch drain cleaning outfits in Lawrence. Rising Son Plumbing is who we’re now using. Suggest you do the same. Whatever you do, AVOID FLOYD’S DRAIN CLEANING. You will regret calling them if you do. And that’s a fact.

I would’ve give ⁰⁄₅ stars but I can’t.
I tried to get an estimate from this company, called a couple days ago and they said they will page the technician to contact us. No one call us. Today, I called 4 times. They told me the same thing, they will page the technician, but no one called, again. The 4^th time, they told us we just have to find someone else to do the job. Is that how you do your business? Very disappointed. Ridiculous.

By far the BEST experience I’ve had with a service contractor in Lawrence. They were on time, friendly, patient and affordable. Highly recommended!

Fabulous! Had a problem with the main drain in the basement of historic home. After calling and dealing with a big-​name *cough* Roto-​rooter *cough* business in town and being told it would cost nearly $ 600 for him to INSTALL a new something-​something-​blah-​blah, I called Floyd’s at 1, they were here by 4, done by 5. Fair price for service and very friendly. I am very satisfied and happy to know there are still honest businesses out there that get the job done quickly and for a reasonable price.

We’ve used Floyd’s Drain Cleaning in our home for over a decade now. Having an older home we always have some kind of problem with drainage. It doesn’t help that I shove way too much down the garbage disposal all the time. The price is very reasonable and much less than a plumber, and they respond extremely quickly day or night. Highly recommended.