Commonwealth Volkswagen

Dirtbag sleazeballs…
They WILL get you the best price going on a new car… BUT they also WILL try to make it up elsewhere, like trying to screw you on your trade-​in value. When they presented me their «deal», the trade in value they were offering for my car was a joke — as in at least $ 4000 (better than ¼ it’s value) too low. They tried to BS me into believing what I wanted for my car was retail (it wasn’t — it was trade in value based on NADA, KBB, and Edmunds trade in values). If they had actually looked up my car, they were offering me trade-​in for high miles, rough condition — my car had about ½ the usual miles for it’s age and was in showroom condition. They got downright rude and indignant when I stood up and told them no deal and got ready to leave. I had to argue with them for about five minutes before they would finally give me my keys back and let me leave. Additionally, they left scuffs in the leather on the steering wheel that weren’t there before they appraised it.
Steer clear of Commonwealth VW!

I find it very telling that when someone has a problem Charles D is quick to blame the other and not take any responsibility for what was wrong. While I do not know the specifics of course to each person, the reply from Charles is upsetting to me how rude he is. How could possible I feel comfortable working with someone who says, «Congratulations on being a internet sleuth and catching this mistake. You are today’s winner.»

Shopping for a TDI Touareg. Saw one this morning on Car Gurus a 2014 Luxury Package with 19″ wheels and it was World Auto Certified for $ 33,500. So I sent in an inquiry to verify all of the info. I got a response from Ashely, stating the car is still in the «process», but available and yes it is a Luxury Package. I responded and ask for a copy of the original sticker form the car, she sent it and just as I suspected, too good to be true. It was actually a Sport model with Navi and 18″ wheels. Also, it is not Certified as advertised. I sent a message to the President Charlie Daher, no response. Ashely did tell me they were going in to correct the errors. I just checked, all the info is still wrong but they raised the price to $ 35.999 for a car with less equipment and not Certified! I think I’ll do business somewhere else.

In respones to Commonwealth’s comments. I can only base my comments on personal experience. There is no excuse for doing an incomplete job, in which the vehicle could have put the passenger lives in danger. Especially given the car was still under warranty. If someone simply could have said our master mechanic is away or if someone else could have read the tech note earlier about replacing the gear selector system. This all could have been avoided.

Since the response is trying to introduce many different distractions– I wanted to edit this review to make my grievance as direct as possible.
Brought the car in for a leaky gasket– estimate around $ 44.
Indicated that the entire housing needed to be replaced, and parts would be around $ 60. New approved estimate was around $ 100.
Bill comes back as a surprise $ 152.
At no point did the service personnel discuss or give me the opportunity to approve/​reject the new $ 152 bill. That is the reason for the review.
I am altering this down to one star as I cannot recommend anyone who wants to argue over Unilocal.I informed your follow up call of my dissatisfaction, and this matter could have been handled far more professionally than the manner it is now.

I bought a new 2015 TDI golf from Manny (a wonderful sales rep). He made sure I understood everything I needed to know about the vehicle and he also helped me weigh my options from different models (golf vs jetta; diesel vs gas), packages, accessories, and financing. Everyone was very respectful during price negotiation and final sale process.

I am not a customer and but I got a postcard from these schemers who apparently got customer information from VW. The postcard made it look like a recall document «Recall Inspection… Vehicle Safety Campaign».
Scheming to grab customers from other VW dealers by creating this campaign to potentially scare people. Creative. oh yeah. Ethical… not by my standards.
Recalls come from the manufacturer. Recall Inspections to get your service business is BS.

Doing my annual check up and a really nice girl Dora at the front desk was explaining detail by detail what was being done. Trust me she is a really nice girl .only one complaint in Florida they always always washed n cleaned your car in and out.

Consider yourself warned. STAY AWAY. Do not do business with them. They sold me a car w a bad hydraulic pump and decided to charge me $ 3k for a new clutch after 11 months. (Brand new car GLI) I have been driving standard VWs for 6 years, standard autos for 12, and never had an issue. Terrible ethics/​customer service.

I bought my new ’13 GTI here in March, and it was a surprisingly pleasant, hassle-​free experience, even though I dislike negotiating and always dread the experience of buying a new car. I first asked for a price quote over the Commonwealth website, and not only did they give me a quote immediately, but it was a very competitive price. Most other Boston-​area VW dealers I contacted refused to give you a quote online, and just play games with you by saying the «best quote» will be when you walk onto their lot. I went to visit Wellesley VW first because it was nearby and got good reviews, but they refused to meet Commonwealth’s price, and the salespeople weren’t particularly friendly.
Josh Palmieri was my salesman– definitely try to get him if you can. He was chill, patient, and never tried to pressure me. I also like how he mostly stayed quiet during the test drive instead of trying to talk my ear off about features of the car that I already knew about. I also like how I went to sign the final papers, the folks in the backroom didn’t pressure me to buy warranty extras or paint protection or whatnot.
Overall, I had a great experience here and would definitely recommend, especially if you can talk to Josh.

Commonwealth KIA, I contacted this dealership yesterday 8÷31÷12. It seems to me this is a recurring among KIA dealerships. (read my prior Unilocal for Metro Kia”” So here is my experience with Commonwealth KIA. I was quoted by phone with Paula and had her reconfirmed it with the GM not once but TWICE also I told her the distance I was about to drive 1.5 hours with out traffic. So I get there and they tell me that price quote was wrong conveniently Paula left for the day and offered me the dealer invoice price 10k more than the quote. Not happy and not in need of navigation I asked for an offer for 1 without it I got a number of $ 2400.00 less I was happy and proceeded to fill out the paperwork.
Too good to be true again only $ 1400.00 less the GM made a mistake again. I left a deposit anyways to mill it over, overnight I don’t think I will do it I can get the same price in my area and not drive 2 hours each way. I did end up buying the Kia Optima SXL model at another dealer that treated me right on 9÷13÷12.
DON’T DO BUSINESS WITH COMMONWEALTH MOTORS AT ALL

I bought a new Jetta SportWagen these guys and they were GREAT! Very informed about their cars and didn’t come off as skeezy sales guys. Josh was great to work with and is a really nice guy. If you don’t want to feel like someone is lying to you about your new major purchase, call Josh at Commonwealth VW. I left feeling actually happy to part with my bucket of cash. And I got a great var.

Excellent experience leasing my car here! Eugene was wonderful as is Dennis, the manager. My car was totaled and I’m a female a week away from my wedding so the last thing I wanted to do was buy a car… talk about stress!
In addition, this was my first time buying a car by myself and with a little negotiating got the price I wanted, a gorgeous car right off the lot and Dennis, the manager, helped me get into a lease where I would have lower payments, put less cash down and have the option to buy it at the end of 3 years that would have equal the same price if I had financed it so I ended up saving money on interest… who does that anymore these days?!
Excellent experience — and LOVE my new car!

Ok, so after letting it all sink in over 2 months I decided to up the stars. Well, they did decide to make things right after putting up a fight.
The thing is, they wanted me to pay for new window tint because I was sold a car with «illegally dark» tint. Best thing yet is every car I have seen has darker tint than mine. Anyways, they wanted me to pay for it as if it were my fault. Finally a manager jumped in and agreed that I shouldn’t have to pay, because it was a feature of the car that I was buying.
They also have been constantly emailing and calling me. In every message they tell customers to let them know if something is unsatisfactory, so I did just that. Many times and no one ever bothered to call me back, not even one of the owners who even called to «make sure everything went as smooth as possible and welcome to our family.» I’ve also responded to their emails and no one writes back.
In all, the experience was meh, the car and other inventory they have is awesome though! The people are fairly nice, but if there is one thing they lack, its follow up skills. They seem to try very hard to be customer service oriented, but they lack actual customer service skills. Talk to us like humans and not like a marketing pitch.
They also sent a delicious box of cookies as a thank you for buying my car, which I still loooove.

This week picking up our pre certified 2009 VW rabbit paying in full trusting that the dealer will live up to their agreement. they seem VERY disorganized. Also earlier today i bring in the car to pick up the registration and to have them do the inspection sticker. The VW service passed the car and put a sticker in the windshield and tells me the tint in the windows is too dark and i have to have it changed. i go back to sales and tell them of the situation and they tell me the car they just sold us they have to either remove the sticker or remove the window tint. I said to the sales person i assume you are going to fix this. He smugly replied to me that if i want to keep the tint i can try having it inspected somewhere else but that he is not willing to jeopardize the dealerships license to do state inspection stickers. If the dealer sells a car with windows tinted darker than what meets state regulation this should of been corrected prior to point of sale. Now 3 hours of my time had been wasted with no apology from the dealership… Did i mention we PAID FOR THE CAR IN FULL?
They sales person also refused to tell the service inspection to put a rejection sticker in the windshield.
So I let them remove the inspection sticker. There is still back ordered paint that had been promised. there is a crack in the grill in the front bumper this was noticed today also considering the car was viewed in the evening and picked up in the evening i did not notice this until the 2^nd time it was driven.
When you buy a car in MA you expect to have it in ready to pass inspection… if not what do you do? Return it perhaps… we will see what tomorrow brings!
This review will be updated if the dealership decides to fix the issue at hand

If you want bad, half assed service, go here.
Wife was in a wreck and her back up sensors were ruined. Instead of installing them flush like the original, they put HUGE unpainted rivets in the bumper. This after we stated multiple times we wanted them installed to spec. Worker said he asked if they should be painted and the manager said don’t bother.
This after it took six weeks to get a car fixed for bumper damage.