Deeva Nails

Luv this nail salon, been coming here a year now, nails rarely chip or break off n they last a long time. Out of all the times I have been here, only dissatisfied once, but overall I’m happy with their service, especially Kim!!!

TERRIBLE EXPERIENCE.
A co-​worker recommended I go there to get a gel manicure and told me that Kim is the best person to go to. I went but Kim was busy with someone. Kelly the owner said,
«Everyone here is equally qualified or they wouldn’t be working here; you should give the others an opportunity.»
I went ahead and let one of the other girls give me a pedicure then manicure. First of all, she did a totally ridiculous job on the design on my big toe. I shouldn’t complain because I literally watched her do it and could have stopped her but felt bad… so now I have a HUGE white flower on each big toe.
My main problem was with the gel manicure she gave me. This was my first time so I did not know what to expect. However, I did a great deal of research before committing myself to this manicure and do know that it will NOT peel off by itself and should take anywhere from 2 – 3 weeks before I need to get my nails done again. At that time I will need to get the polish removed with acetone.
Today is day 10 and the gel all officially finished peeling off today. It started peeling at around day 7. I called today to complain about this and Melinda (the pre-​teen daughter who really has no business working there or dealing with customers without a license) picked up and told me,
«Oh, that girl (who did my nails) has a tendency to overlap skin so the polish tends to peel off.»
So much for the «equally qualified»…BS.
Melinda told me come back to «try another girl» and get them redone but I will still have to pay full price because if they started refunding or crediting customers then everyone would want credit.
This isn’t volunteer service where people get to try their terrible skills on me. I am PAYING for service that should last a certain amount of time. I did not expect them to give me a refund or free service because after-​all this is still one of the regular Asian owned nail places and they’re known for their deficiency in good customer service. I did expect some sort of apology and/​or discount on my next manicure.
One plus point: Unlike many other nail salons, the women here do not rudely jibber off in their mother tongue while customers are getting service done. They do their best to speak in English 90% of the time, which is great.
Still, I do NOT recommend this place.