The Relax Lounge

I really don’t like giving poor reviews, but unfortunately it’s necessary. I bought a Groupon for a massage, and promptly called for an appointment. The woman on the phone was kind and attentive with PLENTY of appointment availabilities to share with me until she said «Oh, and how did you hear about us? Groupon? OH, well, we don’t have anything available until next month;» (suspiciously) after the Groupon was set to expire in a month. I tried to negotiate a new time, a different date, a waiting list, anything for my newly-​minted Groupon and all the appointments I was told not 3 minutes earlier, but she tersely ended the phone call and said I should call back another time.
I then called back again and again for weeks before the expiration date. Every single time Groupon came up the conversations were abruptly ended. Of course, my Groupon expired after all of the appointment runaround.
Here is where it really hurts. I decided to go for only the paid value and cash out the remainder– not ideal and not fair, but I don’t like to waste and I wanted to support a business with otherwise healthy reviews. I called and told the attendant my plan to use the paid Groupon and then cash. She then very dismissively and rudely said she would see if that was possible, but that I would almost definitely have to pay the full amount for the appointment; I told her politely that it’s important that they honor it. We spoke for 20 minutes, and she asked me multiple questions «to book an appointment» including my name, phone number, and other standard information. My pencil broke while I scribbled in my day planner to keep up with her while she pushed me through the appointment process, so I asked her to confirm my appointment date and time. This was followed by a very long silence and «Oh… well… I didn’t– you know– actually book it. What’s your name again?» So for whatever reason she pretended to make an appointment for me, and had I shown up on the «appointment» day I would have been completely left in the lurch.
Multiple encounters with multiple people on the phone, the horrifying 20-​minute fake appointment, and their refusal to honor the paid value of my Groupon was so upsetting that I can’t recommend this business in any capacity.

This place is amazing! The owner is super personable and genuine. Great ambiance and massage therapists are top notch! My go to massage place!

Amazing. From the outside does not look like much, but once you open the doors you think «oh, this is VERY different». My boyfriend and I went in for a massage. My massage therapist was extremely knowledgable, listened very closely to my ailments and took great care of me. I like my massages extremely hard to get rid of the monsters that are hurting me and she really relased a lot of them!!! My boyfriend likes it too light, but he said it was perfect (he fell asleep. he loves that!!) Definitely for the price/​special they have $ 55 for an hour its worth it!!! Go before the special is gone!!!
Super clean, extremely friendly and I think the owner used to manage Burke Williams for years!!! Wonderful experience!!! I’ll be back!
Can’t judge a book by it’s cover!

Excellent deep tissue massage from Brian. Awesome! Very intuitive and worked out all the kinks. Really worked on my sciatica and already feels so much better. Highly recommend! I used a Groupon but will definitely come back for another massage without one. An hour massage runs about $ 55. Excellent professional studio, staff, and service. Great experience

I believe in being very candid in my reviews, because that’s what I look for when I Unilocal.I would give this a 2.5
To start, I considered giving Relax Lounge a 1-​star. I didn’t have the same experience that many others described below. BUT maybe it was an off day. I purchased a groupon and had a 2pm massage scheduled for friday ⁹⁄₂₆.
I arrived at 1:55 and was surprised to walk in and see no one waiting at the reception desk. I said hello a few times and got no response. After about 3 minutes I decided to go ahead and fill out the paperwork on the clipboard that was sitting on the counter, since it was my first time there. Mid way through, I called out «hello» again and someone came out, she seemed surprised that I was even there. I let her know that I had a 2:00 appt (it’s now 3 mins past) and she said «hmm where is every body, i’m sorry, I guess im surprised that no one’s here, but yes, go ahead and complete the form. Maybe they’re at the laundromat, it shouldn’t be too long.»
She did offer me some water, and the option to go wait in the lounge room and watch tv so I wouldn’t «get bored» while waiting (the next appt wasn’t until 6p), but as it was now 7 mins into my scheduled massage, I just wanted to know what was going on. I asked how much longer she thought it would be, at which point she decided to just take me in the back & get started so that I didnt have to wait any longer. Honestly I thought it was a bit unprofessional. I get massages alot and I’ve had a couple instances where i was late to my appointment, but never has the massage studio been late or without a front desk. so I didnt know what to expect of the massage itself.
BUT i’m glad to say this was the turning point for me
I wish I knew my masseuse’s name, but im guessing it’s Carla from the reviews below. She let me choose my own music, gave me an eye mask, amazing massage and even offered to go a little longer to make up for the mishap because she didnt want me to have a bad experience (even though it wasn’t her fault.)
I really really appreciated this. She took the time to understand and focus on my needs and it was truly one of the best massages i’ve had, which is what I hoped for, given that this place is affordable and not far from my home.
When i was done, all the staff seem to be back from lunch, and I was greeted by a nice man, who gave me waters, flyers, and asked me to give a candid review. which I did. As I said, I wasnt that impressed with the start of my experience, but it could have been an off day, and i would love to give them another chance and hopefully experience the other elements.

Antoine was AMAZING! Fist time at a massage spa and may I say, I’m glad it was here. Made me feel super comfortable, relaxed and soothing music. Great hospitality by receptionist/​host. Will be back, next time with friends :)

This place is amazing. Thank you so much for an amazing massage! Seriously it was one of the best I have ever gotten. I believe I had Antonio (sorry) if I missed spelled the name but he was so professional and gives an amazing massage. He was strong but always checked on the pressure to make sure it wasn’t to much. This place is HIGHLY recommended.

I was going to a nice spa in W. Hollywood for massages about twice a month because I didn’t know of a place by my house that would have the same or superior quality massage. Luckily yesterday they were all booked, which led me to come across The Relax Lounge.
I have tried quite a few massage places in the neighborhood and this is by far the best one. At The Relax Lounge you get top-​notch quality massage at a very affordable price. This place is clean, staff is friendly and they provide great customer service. My therapist was very knowledgeable and gave me a few tips for muscle recovery after my workouts. They let you choose whether you want a sleep mask, warm pillow, and even what type of music you want to listen to. These are small details, but they definitely make a difference when it comes down to feeling comfortable. This has become my #1 spot to go get massages.

I bought a groupon for this place. My first impression when I walked in was that it was friendly and clean. They answered my questions and cleared up a few misconceptions. The paper work was thorough.
Karla was my massage therapist. She was great! I was so relaxed– I fell asleep a few times during my massage. She focused on my shoulders, neck, back, and calvesI left feeling like a million bucks.
They have a happy hour massage 1 hour for $ 40 before 7pm.
**It’s at the bottom right corner of the planned parenthood building.

I went here and was greeted by Bruce who was very friendly and demonstrated excellent customer service skills for someone coming in for the first time. This place is like a needle in a hay stack. I probably would have never stopped there. I found out about the relax lounge from my brother. I received impeccable service from one of the massage therapist. I’m very picky when it comes to service like this. The facility was clean and all I can say is I really love this place. All of the massage therapist were friendly. To add to the above mentioned perks … This business offers happy hour prices!!! They are very affordable and my experience was great. I booked my next appointment before leaving and plan on getting a membership. Definitely check them out if you want to go somewhere that is great at what it does but not mainstream like some of the well known establishments. Thanks Relax Lounge for being great at what you do.
Oh and ask for Antoine for your massage!!! He made me feel like a million bucks after giving me the greatest massage in life.

I got a massage thinking because I bought it through groupon that it would be average… well I was wrong! I think the masseuse that assisted me was named Carla. She was probably one of the best therapists I have ever had and I’ve been to the «top notch» spas. She was very assertive and made sure she was always applying the right amount of pressure. I love the fact that you can pick your own music. The place has a great energy and the manager is friendly unlike what you see at most spas where you’re just a client waiting around. She really wanted to get to know me. I’ll definitely be going back!

I received a much needed massage on Friday & it was right on point. The therapist had skilled hands and left feeling like a million dollars.
The décor is relaxing and the aromatherapy fragrances hit you as soon as you walk in. The prices are reasonable and it is a well run black owned business which I will continue to patronize in the future.

All of my friends say that I’m a a «Spa Junkie» do to the fact that frequent so many. I expect high standards from a spa and I do not compromise them. The Relax Lounge met all of them. Upon entering the Relax Lounge I was greeted by a warm, courteous and polite gentleman named Bruce who happened to be one of the owners of the establishment. The Relax Lounge is very clean, warm and inviting. The décor and ambience soothed me. It was quiet, smelled wonderful and had soft music playing.. The rooms are spacious and comfortable. I received a treatment from a beautiful and vibrant therapist who later found out was the co-​owner named Chandra. I received a 90 minute Swedish Massage. It was both relaxing and enjoyable. After my massage I was extremely relaxed my legs like jelly. I then went fell asleep in their relaxation room. I left feeling as pampered as pampered could be. I enjoyed my day at the Relax Lounge so much that I purchased a spa membership package which is something I’ve never done before. I also purchased a gift card for my mom’s birthday present. All in all I have everything excellent to say about The Relax Lounge and Spa. The Relax Lounge gets a 10++ from me.

This place is so beautiful and clean, my therapist selome was the best. She listened to me and eased my pain. The lounge room was very relaxing I was treated like a freaking queen. The owner even came in dipped my hand in this hot wax that felt so good. I was comfort I felt like I belonged other spa make me feel out of place.