JUCY RV Rentals

MAKE SURE TO READ SMALL EVERY PRINT WHEN YOU BOOK. They will charge you 20% once you made reservation. Also the refund will take 10 working days to credit back to your card.
The car might be a great car and I know I will enjoy, but a customer service on the phone was not as what I expected. I know they are located in New Zealand, and my Kiwis are much more nice and has a personality. The great products, but poor customer service, sometime will chase away people away.

Great business idea. It was like a repurposed Dodge minivan and the idea is great but upkeep or upgrades would be exceptional.
Currently, there are Jucy locations in the US in Los Angeles, Las Vegas, and San Francisco. There are also locations abroad in Australia, UK, New Zealand. I think it’s super cool that it comes with all your camping needs and sleeps four people.
But really, people treat rentals like crap. We had over 100,000 miles on our Jucy, the zipper on the penthouse broke, the tire pressure was low in all tires and one tire pressure cap was missing. USB ports would have been nice inside the car but we all had car adapters. it wasn’t a big deal. Sometimes the battery light or the check engine light would go on and that was a little scary but it never stayed on consistently.
The penthouse is spacious with a mat floor, vents, and lights. Bench storage inside the van and cushion slides to make a sleeping surface. Each window has coverings so you can drop it whenever need be.
Blankets, towels, chairs were also provided. The van also had a DVD player. We didn’t have DVDs so we didn’t use it. Maybe an upgraded technology would be nice like some bluetooth or streaming capability. I would have liked to sit in the back and watch some Netflix.
The vehicle is a wrapped marketing tool and people recognized it and asked about it. It was my first time in a Jucy rental and I would use it again. So convenient.
Insurance is extra. Unlimited miles is extra. Return it with the same amount of gas as when you rented it out. There are fees for late returns. None of the fees are hidden. See your contract or a staff member and all the info is available to you.

Amazing way to travel when camping. The van slept 4 people very comfortably, the kitchen has everything you need, and there was plenty of storage space. The fridge, USB outlets, and inside lighting ran perfectly without killing the car battery. The van came with enough chairs, pillows, blankets, and towels for each person.
I recommend Jucy for anyone traveling or camping at music festivals, and I will continue to rent from Jucy myself.
Overall 5 stars!

I started this review in April and have not had a chance to post this review until now. Here goes. Please read this as if it is still April and we have just finished our spring break trip…
We just dropped off our Jucy Champ at the Lawndale office. We drove from Los Angeles to San Francisco via Yosemite, then, back down via the ¹⁄₁₀₁. We camped in Yosemite and Big Sur. We also took a break from «roughing it» with a few nights at a hotel. We have 3 little children (8, 6, and 2) so the hotel stays worked out perfectly to give us a nice, easy place to bathe them.
We visited Yosemite, San Francisco, Big Sur, Lompoc, and Solvang. The best part of the trip was the drive, however. We got to see some beautiful scenery and really appreciate California’s beauty.
As for the Jucy itself, I really appreciated how laid back the staff were at Jucy. Jucy is a family owned business and I got to meet the son in their San Francisco (actually San Leandro) office and he was very nice. Also, I have to give props to Brandi in the Lawndale office and Simon in the San Leandro office. They made reserving, picking up, and dropping off the Jucy very easy. I was worried at first because some of the reviewers’ comments made it seem like Jucy may be one of those companies that nickel and dime their customers, but they did not.
My only negative comment is the chemical that they use to clean the van and the cooking supplies. The smell invaded the food we had in the fridge and we had to throw some of the food away. If you have the time, I suggest running the dishes, pots and pans, and silverware through the dishwasher before your trip. I did this for the van going up to San Leandro but could not do so when we switched vans in San Leandro.

What a wonderful experience! We used these vans for a music festival recently and it really made our trip effortless considering we were flying in from across the country. It was really nice not to have to bring camping gear on the plane. From the moment we got to the office, the staff was incredibly friendly and very helpful. They also were able to handle having 15 excited people itching to go very smoothly. They were able to answer all our questions and gave a wonderful demonstration before we left.
Driving the van was actually much easier than I expected. It wasn’t very different from driving a regular minivan. Don’t be alarmed when you hear things moving in the back. It’s just the dishes they provide. We had 5 vans total and they were very easy to spot and made our caravan much easier to keep together.
The fridge kept our food cold, the stoves work great, and the vans are surprisingly easy to keep clean. If you’re a bunch of girls that pack as much as we do though, I would suggest doing 3 people instead of 4. That worked out perfectly for us. The blankets are a little thin, so I would bring extra or a sleeping bag next time. The curtains are also great. We were able to sleep during the day parked in the sun without even having the air running. The van stays cool and has a nice breeze with the doors open.
Dropping the van off at the end of the weekend was a breeze. They were very helpful and even offered to take care of our trash! They also collect unopened non perishables so you don’t feel wasteful when you can’t take things home. Overall we had a great time thanks to the Jucy. Kept us dry during the great October flood and I would highly recommend renting one of these. I know I will be using them again!

I used a Jucy RV for a camping music festival and it was ideal. I have never driven any kind of large vehicle and was surprised at how easy and smooth it was to drive. I was a little scared that there wouldn’t be enough room for our stuff since the back is taken up by the kitchen but boy was I pleasantly surprised! And the kitchen was one of the coolest features. Cooking up something warm to eat when it started raining was nice and so was staying warm and dry when everyone’s tents got rained in. I would definitely rent this again, and would recommend it to anyone!

The Jucy makes quite a campground conversation starter. My wife and I just traveled the PCH south from San Fran. Not only was it fun and easy, the van size allowed us to snag prime beach campground spots. At every stop, we were approached by other rv ers asking questions and checking out the Jucy. You may not be able to stand up in it, but it’s a perfect cross between tent and full rv.

My friends and I rented a Jucy van for a weekend camping trip and it was a wonderful experience. It was nice to not set up a tent and be able to sleep inside the van, especially when it rained! The van size makes this so much more practical and easier to handle than a full size RV. I would definitely rent one again.

What a great experience this was. We were recommended these Vans from our friend Zoe who works for them and I do not regret it for one second. We brought it to a music festival and it kept us a lot more comfortable than a tent without having to pay the hundreds for an RV. The back kitchen /​stove/​cooler was perfect and the van had everything you would need (aside from a sponge and dish soap)!

I just used a Jucy RV van for the first time at the DirtyBird Campout last weekend. What a difference it made at a camping festival. I used the bed on top and was surprised at how comfortable it was and also how much storage space the collapsable roof gave me during driving. I was able to stack my tent and solar shower tent, in their brand new boxes, on top of each other in the far left corner lying horizontally in the Jucy RV (about 18″/1.5 feet high, at the front of the vehicle). I also had 2 chairs, cornhole, 2 sleeping bags, and an EZup up there, plus other misc things. This was the Jucy RV that folds open via a motor (Clam style) and not the one that has a crank that lifts the roof vertically up and has openings on both sides. Having a grill we could use was absolutely amazing. It is a gas grill and not propane, so it was allowed to be used at the campout. There is 1 stove that’s attached and another stove that is mobile, all the kitchen essentials,(I bought biodegradable Camp Suds, but ended up just washing everything at my house where I also drained the waste tank). The fridge was useful too for the meats and other perishables; we’d fill the fridge with ice as well to keep it extra cold. We put our drinks in the coolers.
When I first picked it up, the paperwork was easy and they show you literally everything about the van. From turning on/​using the fridge, using the stove, putting more water into the fresh tank, draining the waste tank, how to work/​convert the beds and the table, spare tire, etc. I would love to use one of these again rather than lug a bunch of camping gear around in my vehicle. It made the whole experience much more easier.

Great experience. We booked a Jucy for our weeklong road trip and it was a fantastic alternative to tent camping. We took it to Yosemite, across to San Francisco and down the coast with no major issues. Staff was friendly & helpful at both pickup and drop off. They walked my husband through all the «how to» pieces quickly and we were on our way in about an hour. Don’t plan a quick pick up, you will have questions and frankly, it’s not a Ford Focus at the airport – take your time doing the inspection and getting questions answered before you hit the road.
Ours was an older model so it wasn’t in perfect condition, but neither is my car. It handled the roads well and was great for pulling into campsites late-​literally takes 15 minutes to set up and be ready for bed (and only 5 to be cooking dinner). Beds were comfortable (remember, you are camping) and it is a great self contained setup. We got the bedding and dishes as part of our rental, easy and no complaints. Having read other reviews we did bring our sleeping bags and we’re glad we did-​some of our campsites were cold. Kitchen had everything we needed (except a can opener). We did have to purchase additional fuel for the stove, a few of our sites were super windy so it took awhile to get food cooked and we ran out. Plan four cans for a week and you should be good.
Few other things to know: 1) you can’t leave your car at the rental place. We got a Groupon for airport parking and left our car there for the week instead of leaving it in the neighborhood. Worked perfectly, airport is 10 min from Lawndale. 2) due to the bed configuration, the front seats have to be pushed far up. If you are under 5’7″ you won’t notice, but my 6’2″ husband was pretty squished in the driver seat. 3) there is a Ralphs and a Sprouts right down the street by the Galleria of you need to stock up on fresh food before you hit the road. 4) plan your mileage and consider the unlimited option-​we would have gone way over the included miles and didn’t want to have to worry about it on the road.

We had a groupon for Jucy that gave a week of unlimited rental for $ 400. It was a really fantastic deal. We are a family of four and normally do tent camping. We’ve also rented traditional RVs before for camping. We tried this just to see what it was like. All in all, very satisfied. We rented at the end of June 2014 from the Los Angeles location and drove to Grand Canyon, Laka Havasu, Bryce, and Vegas.
As others have said, the van is just a modified minivan with the camper tent on top. The pop-​up tent on top sleeps two, and the interior also converts to a bed that will sleep two. There is a drop-​down DVD player for those sitting in the back seat. At the far back of the van is a mini-​kitchen, with a small refrigerator, a slide out camp stove, a small sink, and storage space for dishes. The van has very dark black-​out curtains for you to sleep during the day.
The people working at Jucy were all very friendly and we didn’t have any issues on that side.
Pros
— Inexpensive
— super convenient to drive. Drives just like a minivan (because it is), park basically anywhere that doesn’t have low clearance.
— park anywhere/​sleep anywhere. SO much easier to set-​up and take-​down than a tent. You can be sleeping in a few minutes from parking. Same with the cooking. We would pull into a campsite and be eating 15 minutes later.
Cons
— leg room for the drivers. The front seat cannot go back as far as normal. I am 6’2″ and was really cramped. Not a huge deal for a short drive but after 4+ hours on the road really becomes an issue. My wife (5’6″) had no problem.
— ground clearance can be an issue — the thing rides low.
Tips
— Make sure that the camp stoves are working properly. Ours had some issues seating the canisters.
— The van is designed for four people. It does not fit five, so don’t think you can squeeze another one in. Even if five people can technically sit in the car, there is not enough room for them to sleep.
— the bottom area is not large enough for a tall person to sleep. I would say about 6′ is the max. The upstairs has more room if you sleep on the outside.
— the upstairs tent is very warm. Be sure to open the vents!
— they do not allow pets.

This van helped give us the most epic road trip. It was a Christmas gift from my brother (very important detail) for my boyfriend and I to drive from LA to the Redwoods (Humboldt/​Gold Coast area). We extended our reservation 3 times because we were having SO much fun!
Suggestions:
Insurance — Reading the other comments about insurance issues, I would say to take their insurance. We had it, but it was because my brother did not want anything to go onto our insurance if something happened. He wanted the gift to be all inclusive. I’m assuming that it was worth it since we did end up with a small crack in the windshield and nothing was charged or even mentioned to my brother.
Cooking — Camping in windy/​cold places makes the butane run out very quickly. If you’re going to cook for more than a couple days I suggest buying an extra butane (we bought some at Target for $ 3 each).
Extras — If you are offered extras such as beach chairs or linens, double check there is not extra cost. In our excitement we accepted beach chairs without asking if there was an extra fee. The agent said there was not, but I’m not sure if that was because it was already in our rental agreement or if there was not a cost at all.
Sink — You will need your own soap and I definitely suggest another dish towel/​sponge. You only have one dishtowel and if you drop it — that sucks.
Overall we had an awesome experience and we plan to rent another one to head to the Grand Canyon! (:

After reading some of the reviews I must admit that I was nervous. We had a great time with our Jucy that we found through a living social deal. The staff was very accommodating and helpful. We purchased the $ 10/​day collision insurance — peace of mind is priceless! My other recommendation would be to bring sleeping bags if you’re going to cooler climates. Their bedding is useful but not enough for the cold. We left some luggage and most of the bedding in the penthouse when we travelled. This freed up lots of space for the kids to relax in the back. We cooked a few days and had plenty of fuel. The fridge was handy especially for sandwich/​picnic supplies. Overall tight quarters but efficient use of space.
Be prepared for lots of attention. A lot of people asked us about the jucy or came up to share their experiences. Keep an open mind and give it a try!

We just returned our camper today after 9 days on the road. Our overall experience with Jucy was good. We had a great trip. However, there are some things I wish I knew prior to renting.
1) Insurance.
Their $ 20/​day insurance sucks. It does not cover the top and bottom of the vehicle. I had never heard of such a thing, so I attempted to get insurance elsewhere. Geico (our auto insurance) does not cover campers and neither will American Express.
The lack of coverage on the top or bottom of the vehicle is completely intentional. We unknowingly left the vent «open» in the penthouse and about $ 4 worth of plastic flew off of the van unbeknownst to us. We got charged a flat rate of $ 200 for this. This was something that they checked for right away, and the Jucy rep mentioned that it was a pretty common thing. No one ever warned us of this common occurrence. Stuff like this is how they make their money.
My advice: Do a meticulous inspection of the vehicle before you drive off the lot. Get their stupid insurance. Yes, it sucks, but if anything happens you are totally screwed. You might be screwed anyway, but hopefully the insurance covers you or gives you some piece of mind.
2) The Van
My husband and I took ours to Zion, Bryce, Yellowstone, Mesa Verde, and Flagstaff. We camped in it about half the time, and did cheap hotels the other half. Squeezing 4 people and their luggage in this van would be pretty tight. We were constantly shuffling items from the penthouse to under the seats back and forth due to space constraints.
If you are camping in cooler areas (i.e. Yellowstone), be prepared to freeze your ass off. We had to turn the car on and the heater in the middle of the night several times.
Be aware that some models are older than others. Ours had 126K miles and was showing its age. The keyless entry didn’t work on the remote despite us replacing the batteries. A small, but annoying thing. Some of the windows didn’t roll down correctly. Again, minor details that become annoying after 9 days.
Gas mileage was about 18 – 20 miles per gallon, pretty good for a camper.
3) «Everything including the kitchen sink»
Skip their bedding and bring sleeping bags. The blankets are thin and won’t provide much warmth. Pillows and towels are ok. The detergent they use is stinky and chemical-​smelling.
Kitchen utensils were more than enough for four people. The kitchen set up was a little disorganized. (There’s just one large cabinet that everything just sort of gets thrown into). This could have been because we had an older Jucy, I think the new ones are laid out a bit better. Can opener, wine opener, forks, knives, teapot, drip coffee maker, spoons, plates, bowls, and 4 pots/​pans of varying sizes were included.
Don’t expect a fancy stove… its just 2 separate single burners that use small butane cans (one built-​in, and one stored under the sink). It comes with 3 cans of fuel. If you need more, buy it elsewhere, as it’s probably cheaper. In cold/​windy weather it’ll take a lot longer to heat anything up (this is true with all butane stoves) — so if you have your own propane stove, you’d be better off bringing that as a backup.
Fridge worked well, but had a mildewy smell. I put a box of baking soda in it and I think it helped a bit. It’s 12v and on a separate battery, so you can keep it running all the time, which is nice… though they did mention if you’re stopped for more than a couple days without driving, you might want to turn it off or run the engine for a bit. The temperature on it isn’t all that consistent; a couple times we found things unexpectedly frozen.
It comes with one dishtowel… I recommend packing a few of your own. You will also need dish soap and a sponge.
In summary… Despite the problems we had, Jucy is still a better deal than most of the big-​name camper rental places, assuming you’re ok with the limited space. But be careful! Attempt to find your own insurance before you rent from them. If you can’t and have to go with theirs (as we did), pay extra attention to make sure you close everything up in the top before lowering it. Pay attention to the extra fees… there are only certain times that you can pick up/​drop off the vehicle without incurring an extra charge. And if you want a better experience, maybe ask for one of the newer models when making your reservation (not sure if they’ll do that, but it’s worth a try).

To add my experiences with Jucy Camper USA: I had rented a Jucy Champ in August 2013 through a German travel agency. Starting in LA I have traveled three weeks and 3.000 miles through the southwest. My result is, after these three weeks:
1. I like the concept of these «mini campers».
2. The holiday as such was great, but …
3 I do not like the policy and customer service of Jucy.
Maybe, a few hints first:
— For places with «cold nights», bring your own sleeping bag. The blankets in the van are thin.
— Take care to have full gas cartridges, if you find one in a store, buy one. They are special.
— Bring your own little repair kit with screwdrivers etc., you may need it.
— Use foldable or collapsible suitcases for your luggage, others block the car’s interior.
The BAD:
I had a flat tire on my first day, on the highway outside Bakersfield, California, that means, a FEW MILES AWAY FROM ASSISTANCE. Although I was sick with problems on my spine and told them so, Jucy refused for 4 hours (!) to call roadside assistance (!!) and obviously stopped roadside assistance, after I had called them myself (!!!). Instead, they urged me to install the spare tire by myself, despite my critical medical condition. So, I fiddled the spare tire out from under the car, close to by-​passing trucks, just to find out that the repair kit was not complete. I would have not been able to exchange the tire anyway … what a service.
With my extra insurance through the German travel agency it was not a problem to get the costs for the new tire reimbursed. Without that, it would have been another 180 US$ from my pocket, as the basic insurances offered by Jucy do not cover such costs.
To continue: The gas cans used in their stove are pretty special and not easily found in department or hardware or outdoor stores. Jucy’s walk-​through video on their webpage shows two cans, that I had assumed would be given to me as part of the contract. The one finally handed to me was obviously only partly filled and not sealed, although a full one was part of the rental contract. This turned out after 13 days, the can was empty, although I had not done too much cooking. No kitchen use for a week, then a couple traveling in another Jucy gave me one of theirs for free at the end of their holiday. Luckily, I have always an «emergency stove» with me. It was easier to buy a European-​style gas can in the USA than these specialized Jucy cans. I simply did not find them, even not in a well-​sorted outdoor store.
The build quality and robustness of these Jucy Champs «could be better». Be aware of broken car fuses, failing hinges in the bunk bed, wiring problems in the electric system, broken switches… and so on. Quite a few Jucy renters that I have met during these three weeks had a story to tell. Nothing serious in my car, but I have used my private repair kit several times. A Leatherman is advisable at least. Also, the cleanness of my «Jucy» could have been better, color imprints on the windscreen, wood scraps in the roof bed, obviously still from the construction phase.
The rental process in LA took hours and was not very professional. Although Jucy had offered a pre-​registration via e-​mail to speed up the rental process, my data had obviously not been transferred into their computer system. Bad management, bad service, 2 hours of waiting.
After my holiday I asked my German travel agency for compensation for all these issues, and they discussed my request with Jucy. As a result, Jucy offered 123 US$ for ALL problems, including hours of waiting on a hot, dirty and dangerous US highway. That is ridiculous and tells a lot about the business philosophy of Jucy.
To tell at least a bit of «THE GOOD»:
Aside from all these problems with the rental company, with a flat tire, a hot day lost on a highway, several repair operations, a cold gas stove … I really had fun with my «Jucy»:
The concept of a mini camper with rooftent and built-​in kitchen is fabolous, if you travel in a party of two, are outdoor fans and do that in a mostly sunny season. It is not a camper for rainy or cold days, no heater and no hook-​up, no up-​right standing in the car. The mileage is fully acceptable for US standards, the basic car, a Dodge Grand Caravan, is small enough and easy to handle. Use foldable or collapsible suitcases, because any hardcase will block the «living room». The trunk is filled with the built-​in kitchen, i.e. no stowaway for luggage. …
…and …
if you can, use OTHER RENTAL COMPANIES, or be prepared, if you want to rent from Jucy. Check the completeness of their tire replacement kit, ask for their customer account number at roadside assistance, insist on sealed gas cans and check your camper thoroughly before you take it over, including a test of all appliances. Additional insurances against glass and tire damage are advisable. By the way, Escape RV offers, recently, a similar car, and others may follow.

I rented a Jucy van for two weeks during December of 2012. The experience was positive overall, but there are some things to be aware of.
The Good
The price was outstanding, costing me less than $ 500 for the two weeks. That included 100 miles a day, and they threw in all the bedding and kitchen equipment.
The van drove well and I didn’t have any problems with it. That was a blessing.
The kitchen area in the rear was awesome, as I generally like to prepare all my own meals. I recall one rainy evening in a Nordstrom parking lot cooking my Brussels sprouts. A very nice and functional kitchen, and when you open the hatch, it creates a shelter.
The Bad
I didn’t realize that because I was providing my own insurance, and not paying their exorbitant insurance fees (which is surely how they make their money), they wanted $ 1,500 deposit when I picked up the van. Of course this makes sense, but I don’t think the wording on their agreements makes this obvious. I thought I might have to cancel my trip when I arrived, but I was able to make a call and get the funds transferred to my account.
Also, I read stories that people had been charged exorbitant fees for minor damages to the vehicle, again probably how they make their profits. I didn’t want that to happen to me. But after I left the place to begin my trip, I found a fairly big dent on the front fender that I hadn’t seen during the initial walk-​around. That alarmed me. It wasn’t noted on any of my paperwork, and I knew it would be charged to me. I thought maybe someone hit the car when I was in the grocery store. But when I showed it to the clerk at the KOA, he though the rust on it indicated it had been there for a while. I got the same verdict from another expert. So I texted and emailed the folks at Jucy and make a big deal over this pre-​existing dent so that I would not be charged for it and lose my $ 1,500. My strategy worked as I was not charged for it, but it caused tension throughout my trip.
The pre-​trip orientation was flawed. The van had less than ¹⁄₈ gallon of gas. That meant that my first few minutes in the vehicle, I was worried about running out of gas. Not a pleasant experience. Also, the clerk at Jucy showed me how a heavy metal pipe held up the table, then she placed it inside an empty chamber underneath one of the seats. As I started driving his heavy pipe was clanging around, and I wondered if the van was about to break down. I didn’t realize what was making that horrible racket.
Finally, I found the blankets and sheets and pillows to be infused with some kind of chemicals that gave me a headache. Even after I washed them all at a laundromat, I couldn’t tolerate the toxicity of them. I had brought my own bedding, and so I stashed theirs up in the roof section with my luggage. And after 2 days of headaches, I became well again.
I would rent another Jucy van, but I would be very diligent not to fall into any of their money-​making schemes. If you are very careful, you can have a good experience.

My parents had a full house this year for Thanksgiving so the boyfriend and I decided to rent a Jucy van so we’d have a space of our own over the long holiday weekend. The ‘rents live in the country so we just parked the Jucy van in the driveway and lived the dream for the weekend!
First let me say that the design of this van is so genius! It comes with a dining table and bench seating that are removable and turn into a twin bed, a DVD player to watch movies, a mini-​kitchen complete with refrigerator, burner and sink, and a «penthouse» on top which sleeps two additional people. Yes, all of this fits into a mini-​van! Jucy has a large fleet and all of the vans seem clean and well taken care of.
The reason I’m giving only four stars is because our penthouse had a slight issue with reliability. When we tried to put it up while away it didn’t work. However, it did work on return to Jucy. It wasn’t a huge issue since we didn’t use it… but still. Also, this might be nit-​picky and I want to preface by saying the staff is very nice, however they seem to lack the professional training to attain a perfect rating. I noticed small managerial issues, such as being made to wait while no other guests were being attended to, or when we showed up to return the van at 9 a.m. (requested drop off time) the doors to Jucy’s office were locked and we had to get the attention of the staff inside to come let us in. Although Jucy is an international company it has the feeling of a Mom & Pop operation. Not a big deal but give yourself plenty of time for pick up and drop off as they move on a relaxed time schedule.
All in all, the experience was pleasant and we’d rent from Jucy again!

My overall experience was very Poor. JUCY Rentals are a company out of New Zealand who has now opened up locations in Los Angeles, San Francisco, and Las Vegas.
Since they are a new company here in the USA, there aren’t many reviews on JUCY Rentals. There is one Unilocal review so far under the San Leandro office (San Francisco). However, if you look up Australia and New Zealand, ripoffreport and tripadvisor you’ll find more. I wish I had done proper research on them in the beginning.
The short:
1) The manager mishandled, lied, and left us stranded after the camper was in an accident. We were not at fault (the camper was parked, we weren’t even in it when it got hit).
2) The manager reneged on the negotiated excess mileage she had agreed to give us $.20/​mi versus $.25/​mi over the 100 mi/​day limit (she’s done this with previous renters). Since we did a tour of 26 states we had accrued several thousands of miles over, $.05 cents makes a difference. In the end, the manager decided not to keep her word on our verbal negotiation.
3) The sliding doors were not fitted properly which allowed drafts into the vehicle at night. Although our travel was mainly South USA, we visited several Parks at higher elevations, where the temperatures were 12 F (–11 C). Because of the cold drafts coming through the Van we had sleepless nights. We were freezing, even with four blankets, being layered up and wearing beanies. We had to make a detour back to Los Angeles to exchange the vehicle, accruing extra mileage.
4) They charged me for a pet cleaning fee when there was nothing in their paper contract I signed, nothing on their FAQs pages, nor anything verbally said to me, which would have made an acceptable oral contract. I even consulted an attorney, «that since there was no precondition regarding pets in the contract or any revision during the execution of the contract, your cleaning cost can not be enforced». The attorney called it arbitrary and capricious. He also stated: «Moreover, the vehicle was obviously compromised and not serviceable following the accident on November 30, 2012. Any concern over cat hair in such a circumstance is ludicrous».
We had a $ 500 deposit, ‘had’ is the operative word. As for the cat hair claim, it is unfounded, I meticulously cleaned that van every day. I am quietly seething that they even have the balls to suggest that the van was dirty, but again, as there was an accident and the van was towed away unserviceable, never to be seen again, it’s ridiculous to even think they can charge their customers a cleaning fee.
5) My husband sustained a knee injury when one of the bed screws punctured his knee drawing blood. He took awhile to heal. When we mentioned it to the manager and CEO, there wasn’t much by way of empathy or recourse. The manager stated they are aware there are several problems with the campers and that they were going to pull them in to be looked at.
6) There is more and you’re welcome to see in detail our dealings with this company at peterthain dot co dot uk. Search JUCY.
I eventually wrote the CEO. The CEO stood by the manager. We got a mock apology and «I’ll throw an extra 100 miles your way», but that’s it.
I think the concept of this camper is great, even with parts not completely up to par, but without an ethical or honest management team, it’s a disaster waiting to happen. Next time I’ll pay a bit more for a reputable camper company. At the end I was out of pocket anyhow. I’ll be filing a formal complaint with the FTC and BBB. I have one year from end of contract if I decide to take them to Small Claims Court; at this point I’m so exhausted with how toxic this company has been.