Firestone Complete Auto Care

Made an appointment by phone to come in at 3 o clock to have my brakes checked and car aligned and was told there would be no problem. Got there on time and waited over 30 mins to be told they didn’t have the time to fix my car. Thanks a lot for a huge waste of time and money.

OMG I come here with all my new cars… Well sadly the last time!!! Drove 275 miles after and oil change and guess what… Puddle of oil!!! Hummmmm wrong filter you people!!! If you come here ASK THEM IS THAT THE CORRECT FILTER EVEN IF THEY HAVE IT IN THE COMPUTER!!! Will be calling Corporate to report this! Just in shock or should I be!

Normally not the Firestone location I go to but I called to check up on their deals they had on their brakes. After an hour the guy tells me that I needed brakes so he gives me an estimate. Then he tells me I also needed four new tires. I wanted to get a deal so I went to brakes plus and see what they can do for me. After they checked my brakes they told me I didn’t need brakes after all. They still had plenty to go. The guy that works there I’ve known for quite some time. I was curious so I did an inspection of my own. It turned out that they were right. I would calculate that it was about 3 + quarters worth of width (each quarter is about 1.75 mm). So it was more than the «3 mm «they told me my brakes had. The rear tires were almost like new so I just had to rotate them which is something that wasn’t offered. I will no longer go to this location. I gave it a try since it was close to home but I will rather make the drive for honesty.

Ran into a bind again needing an interstate battery close to home. I did not want to go back here after my last experience, but I did. They remembered who I was and helped my husband and I get a battery. Domontay helped us out. Even in pouring rain. Thanks for getting it right this time guys. A big thanks to Domontay for helping us in the rain! You restored a customer back at your location this time!

My first visit — they forgot to put my car back together!
I wanted to try these guys out because they are close to my house. I have been going to Brakes Plus for over 3 years and I love it but they are a solid 20 min drive away.
So I went in on 6÷5÷2015 to get just the basic oil change. It is now Tuesday 6÷9÷2015 and my car, once over 2500 rpm, sounds really wrong. I finally just popped the hood to see if I could find anything obvious and I found the air filter cover not even installed. It looks like they just forgot about it, air filter half sitting in the pocket and cover just dangling. Driving since 6÷5÷2015 in Phoenix AZ with the dust and desert debris in the air being sucked into my car.
I called them up to see what they would do and the guy said it would be fine and they didn’t need to check anything. He somehow knew their mistake didn’t warrant an inspection over the phone, he didn’t seem to be bothered by the mistake.
Very disappointing. I won’t be going back. I really wanted this to work. The fact is if you have guys working on my car that can’t remember simple things what confidence do I have when they have to mess with my brakes, or tires, or more important items. I took pictures, it’s pretty ridiculous.

Do NOT go to this Firestone!!! I repeat. Do NOT go to this Firestone!!! There is no zero star option, so a one star rating will do. Save your hard earn money and go to another Firestone, because this specific Firestone is deceitful and just wants to take your money! They ripped me off from with a little fix I could have done myself. First of all, I gave them a clear explanation of what the problem was and what I wanted done. But this specific Firestone employee was untruthful and told me the problem will be fixed. So i agreed to whatever needed to be done. So then I waited an hour an half, and when they finished, I found out THEY DID NOT EVEN FIX THE PROBLEM. I was charged for something that was not even fixed… This employee then tells me that this problem is my fault! This could have all been avoided if this certain Firestone employee was truthful in the first place, I could have been on my merry way… I suggest you go the extra miles to another Firestone; for this Firestone is the worst establishment I have ever dealt with in my entire life!!!

My truck needed needed a new clutch and I was lucky enough to break down within walking distance of this Firestone. Everyone was extremely helpful. They got the clutch replaced, as well as did an oil change. After a week the clutch was not working properly so I took it back and we scheduled a time I could have the clutch replaced again, but with a better quality part, at no cost to me. Customer satisfaction is a high priority and it showed. The mechanic, Michael Huang, was very thorough and knowledgable. I knew my truck was in good hands.

I took my truck to this place few months ago for the first time to get an oil change and to get my a/​c fix, prices are very high but at the time I needed my a/​c fix, after dropping almost 800 I was happy with the work even that the price was little to high, after few days later my a/​c start making a noise but was still working so I didn’t think it was a big deal so I let it slide, now that it’s been cold and I try to use my heater I just find out it doesn’t work, so today I took my truck to get an oil change and I told the a guy name john about the issue with my heater and that I never had a issue until they took my truck apart few months ago to work on the a/​c, I was not looking for a handout I was looking more for a let me check it out and see what’s going on, but instead I got, it’s no way it was us we didn’t touch your heater we just work on your a/​c, and I cant keep discussing this with you because I have to answer the phones, I guess I was not that important because I wasn’t drooping the same amount of cash that I did last time and it was just an oil change, I guess now I’m not a value customer for sure won’t come back or refer anyone here.

Avoid this place like the plague!!! They scratched my truck (estimated $ 550 repair) and only offered to give me $ 100. Had to complain to upper management to get it taken care of. I have heard nothing good ever said about this place.

Prices weren’t nearly as high as I thought they’d be. Service was slow, but everyone was super nice.

Felt a bit ripped off and spent 4 hrs waiting for the work to be done. Saw at least 7 people come and go after I got there.

My wife had a flat tire when she was in an appointment in Laveen. A coworker put on the donut spare and I looked up. Firestone on the website so she could get it replaced instead of driving all the way to Chandler. She arrived at this store at 5:56 pm. Their website says they are open until 7 pm, but the workers insist they are only open until 6 pm. They then told my wife they didn’t have time to help her before closing and locking the door at 6:58 pm. We will only go to our regular location here in Chandler from now on.

Thus far, I’ve had nothing but good service from these guys. They’ve gotten me in for oil changes on a moments notice (a far cry from even being able to schedule pre-​paid oil changes at Fletcher’s) and not only corrected a bad alignment from Fletcher’s, but also adjusted to a proper manual setting for better tire wear (at my request). They’ve been good every time I’ve dealt with them and have had no issues with me watching over their shoulders sometimes as they do their work.