Visionworks

Optometrist was a smidge (and by smidge I mean a lot) standoffish and curt. Ladies out front salvaged some of the bad taste though. I’m thinking they may have just been having a good day bc I’ve been in there before and gotten the same standoffish attitude from the ladies.

I’ve been going here for years with more success than other reviewers. I get my yearly eye exam here and it is always quick, helpful, and covered by my insurance. The frame selection is good, but on the pricey side once you stray into the Michael Kors, Marc by Marc Jacobs, etc. sections. That being said, they typically have buy one get one free promotions, or a buy one get one half off promotion they allow you to combine with insurance. Altogether, a good experience that has given me many years of clearer vision.

The entire time I was ordering my glasses the associate was talking to her friend across the store about some party she was having that she wasn’t invited too. She also kept stopping and staring out the window at an accident that had happened. I was so frustrated when I left I decided to go back and cancel my order. The manager did not say more than 3 words to me then just got up and walked away. When I continued to sit there confused, he just looked back and said «that’s it».
WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED.

Bad customer service! I don’t get how you can walk into a store with at least 3 employees standing there and not get greeted by a single one. Also I spent roughly 20 minutes or so looking at frames and no one offered any assistance or asked if I was okay. I just can’t see myself spending money at a place where I can’t even get a sorry «hello». Only positive is that they had some decent looking frames in stock.

Got a contact lens exam and was still seeing blurry so came and back and they said they gave me the wrong prescription, so I exchanged the prescription but the prescriptions no good cause one eye is worse than the other. Dr Seppenstein didn’t take the time to get it right.

Only one girl was working the front desk when I came, and the phones were ringing. Someone asked how come you are not answering the phone. She took at least 2 calls before helping me. Then, told another customer we help customers in store first. Then, another person started to help me then said «o they were recalled» really? Then she helps another person why helping me… I find this very very rude. She finally said they were recalled because Acuve isn’t selling the six box anymore so we sent them back. Well this the only place I cannot get the six pack. If they are not selling it anymore don’t say they were recalled. I was also told it would it would take 10 days to get in. When I first started coming here everyone was friendly now they are not. They lost a customer.

I always come here to get my eyes checks by Dr Barry Sapperstein. Great Dr! The staff are cool too, I just don’t like the frames that this place offers. You might like them though, so you never know until you go see for yourself.

I have been to this office about many times in the last 9months and have had 2 eye exams, purchased 2 pairs of glasses and got contacts for the first time. I have had a good experience every time. They are usually very busy but seem to be well staffed. They have fixed issues I have had quickly and without a bunch of drama. I would recommend this office to anyone in the area.

If they moved any slower, they’d be going backwards in time.
Otherwise this is your standard chain eye doc experience.

I had a different experience from the other reviewer, but this could be because I came in for a different issue. I had an ongoing eye infection for three weeks. I needed to see someone on a Saturday. This Hour Eyes opens an hour earlier than a lot of places do on Saturdays (9am rather than 10am) and I was able to quickly get an appointment.
The doctor quickly confirmed that I had an eye infection, gave me a prescription for eye drops, and had me schedule a follow up.
So, I am grateful to have a place this close to my house that has such good hours. The Pearle Vision across the street didn’t have a doctor in until Monday.
The only downside is that this place doesn’t take my insurance and so I have to submit the receipt for a reimbursement.

I brought a new eyeglass prescription here to pick out frames, not wanting to spend an exorbitant amount of money. If my past actions are any prediction of my future actions, there’s a good chance I’ll step on these at some point.
Hour Eyes had a good selection of frames but I quickly found that the ones readily available to try on were not going to work out for me and I had to move to the glass cases. That got kind of annoying since I wanted to try a lot on and had to have the girl hand me each pair. Plus, is it really necessary to have brands Candies and Jones New York behind a glass case? It’s not like I’m trying to buy a pair of Armani glasses or anything.
I finally found a pair in the Guess section and got a call 8 days later that they were ready for pick up. I asked the girl at the counter to adjust them so they fit right on my face. She obviously had no idea what she was doing, at first bending the glasses from the middle before her manager came over to bend the glasses from the arms.
They didn’t spend much time at all trying to make sure the glasses fit on me and since I was in a rush, I didn’t pay much attention, assuming they were now fine. My bad. Here I am, sitting at my desk, wearing crooked glasses. Guess I’ll be making another trip to Hour Eyes, hopefully this time they can get it right.