Verizon Wireless

Normally I absolutely HATE going into Verizon Wireless. You have to wait 30 minutes to buy a charger. But my experience last week was pretty good. Kesha who assisted me the day before was walking out the door because it was the end of her shift, came back at my request. Patrick was also very helpful, along with another young lady. They demonstrated great team work during my transaction. Thank you guys.

Pretty good service. I came in just to pick up a couple accessories and I was in and out relatively quickly. The guy also got me a 25% discount on my charger when I told him I worked for the government.
Two tips for anyone trying to go here (after reading the other comments) :
1) Do not go to any Verizon store to transfer pictures. Their «cellbrite» machine was designed to transfer contacts. Its hit or miss on pictures. You’re better off transferring them on your home computer. It will be much faster and less headache.
2) I have waited outside a store (not this one) for them to open; they won’t open the door until it’s exactly their «open» time. the guy explained to me that they had to do this; they’re not trying to be dicks. Don’t go to the store before it opens or you’ll end up waiting outside.

Wow that’s some bad reviews… My experience was that they were friendly fast and knowledgeable. My problem was I needed a wall charger. They showed me the one I wanted and then advised me that they sold a package that had an portable power pack included! I would recommend this location to people. I normally go to the Columbia one but I work in Laurel. I went there on my lunch break and was out in 5 min.

I honestly wish there was a way to give negative stars to an establishment. I first visited this Verizon store a few weeks ago when pre-​ordering for the new iPhone started.
Granted when I walked in, they were busy; however no one acknowledged my presence… I waited as they were working… nearly half an hour later, I still had not been acknowledged OR checked in. I said screw it, I’ll do this a later time, and left.
Fast forward to today… It was dejavu… walked in, not acknowledged, waited, checked out the phones and accessories. A rep did tell the couple next to me that someone would be with them shortly. Was I acknowledged? Nope. Another rep asked the same couple if they had been checked in… he then proceeded to walk past me. Mind you by this time if been there nearly twenty minutes…
I said screw this this is ridiculous. As I got up to leave after finding another Verizon store nearby, wouldn’t you know it, a rep finally got off his ass and said he would check me in. I told him that I was going to another store because they provide crappy service.
I came to the Verizon store in Columbia on Snowden River Pkwy… the moment I walked in… like magic there was a rep right at the door to check me in (but that will be in another review).
If you are looking for a Verizon store, the location in Laurel on Baltimore Ave… DON’T GO. Unless you enjoy eating your time to receive crap service that is.

Maybe I’m just lucky… but I’ve always had great experiences in this store. Ask for Earl… if there’s a solution he will find it for you. Have come in on 2 different occasions with problems customer service over the phone deemed unfixable. Earl found a way to fix things for me both times without costing me an arm and a leg. And if there’s not a solution they’ve always tried and that’s evident.

If I could go any lower in rating trust me I would. first things first I get there 10 minutes early walk up to the door & the one guy that’s in there puts up his hands & said 10 more minutes. So I walked back to my car pissed off to wait for 10 more minutes. So 10 minutes past finally get into the store trying to get this stuff done before noon cause you know most people do not wanna sit around Verizon all day. So for another 10 minutes I’m explaining to this guy that that I have to move my pictures to my old phone to new phone he said to me it my work might not work so I’m like okay just try it anyway the he said okay it’ll take up to half an hour I said to my said «are you kidding me.» So finally after all the pain of an hour an a half I got to leave THANK GOD my phone has not had any other problems.

How can you say… no star material without making a business lose even more business?
Me&my fiancé come to get his pictures moved to his new phone.
To start; he’s had to get 3 replacements for his droid&even though they were nice bout it, they were very uninformative of what’s wrong with it&why they just gave him a replacement for free.
But we get to this location 8 minutes before it opens, God forbid they do the right thing and let their customers in while their waitin in the hot ass weather. I work at a clothing store, you see customers a few early, let em in. It’s a business.
Then to top it off, we get let in&we ask the guy can he move the pictures&we explain how the memory card is in the new phone but didn’t move all the pictures for whatever reason, for the next ten minutes, I am calmly trying to explain to him the simple fact that the pictures wouldn’t all move. Finally something comes on in his head&he says he’ll try.
He comes out, «It’s reading, it could POSSIBLY work. 30 minutes.» if my laptop was working, I could go&do this in under a ¹⁄₃ that time.
As far as I’m concerned, they are unprofessional, &bad business people. I didn’t believe this could get worse, until now.
Thankfully, I have Sprint&customer service has been pretty damn good for me. AND it’s cheaper.(:

Inconsistent, poor customer service.
Verizon is known for shitty service. I guess they think having a large market-​share precludes the need to serve their customer base. Such is the case at this store. Without exception, every time I’ve been in here, one of their CSR’s are being cussed out.