Pivot Physical Therapy

I had a 1 o’clock appointment as a new patient at the Laurel location. I was told to arrive 15 minutes early in order to fill out paperwork. I arrived early as requested. When I arrived, no one was at the front desk — so I signed in and waited. Several minutes later, an employee walked in the front door and stated that everyone was at lunch. I asked for paperwork so that I could start the process and not waste my time. She stated that the person who assembled paperwork was also at lunch and that it was not yet ready. When the individual arrived at the front desk, she sat down at the front desk, did not my acknowledge presence, and started shuffling papers around. After a few minutes of being ignored, I left and went to another physical therapy practice. It has been a very successful experience so far.
All I can say is that the level of professionalism is practically nonexistent at this particular office. Moreover, the office was practically empty — there were no clients waiting there. That alone should have been an indicator.