PetSmart

The customer service here is really bad. I went to adopt a cat, one of the workers acted like she didn’t understand why i needed her help. Acted awkwardly and barely answered any of my questions. A week later i went into get toys and make small talk with the same lady about how my cat was doing, she looked at me and said «ok» and just kept doing what she was doing. None of them ever ask if you need help looking for anything. Whenever you have a question they act bothered as if its not their job to help customers. Never coming here again.

I really don’t care for this place but it’s the closest place to us. They have a good selection of things but in terms of the customer service they aren’t good.
The first time I was wondering if you want me to keep cooking.

I took my lil lady Izzi for her first professional grooming session and I should have saved my money. First, I had a noon appt, but when I had arrived I had been informed my appt had been moved to 2:00 pm. One stylist stated, «She moved it, she was trying to do something else.» WTH?! Is that normal, move my apt without notice, because you’re trying to do other things?! They took her at noon however and stated she’d be done in 3 to 4 hours. I should have known better and left with my dog, but she needed grooming and my clippers were broken. I returned at 4:00, and she still wasn’t finished. «Did we call you yet? You shouldn’t come until we call.» Needless to say, I assume my arrival must have startled them because my dog ended up with an uneven, jacked haircut. She’s a cream Lhasa Apso so any error in her cut stands out. Annoyed, I won’t return. Bad customer service AND hair cut, not good. If only I could figure out how to add pics to Unilocal,I WOULD! Thanks but no thanks. Good thing her coat grows back really fast.

My dog and I had a pleasant experience here. We stopped by for a nail trim, and we were in and out. Got him a nice little treat for being well-​behaved, and the cashier was more than pleasant to us and made me aware of all their new special deals for the day.

These people are so RUDE !!! They have a bad attitude and absolutely no customer service. They’re just really mean. DO NOT go here.

I get my bird seeds here and this is so convenient to me. Close to my place and easy check-​out on weekdays.
I hope they improve with all the (Neg-​) reviews.

We recently made a visit to this location in hopes to adopt a cat and were directed to a sales associate Mandy. she was very unpleasant and unresponsive. When we asked her about the cats she said all of them were unfriendly and didn’t like to be around people. She made the experience HORRIBLE. We were constantly being told the cats were not worth adopting and we should wait until they got more in because these cats were already set in their ways. We were told numerous times we couldn’t see or interact with the cat we wanted unless we were going to adopt the cat. How would we know if we wanted to adopt him if we couldn’t interact with him??? After telling us the cat basically was mean we were finally allowed to see Solo (reluctantly) and he was so sweet!!!
I feel that a person working in the adoption center of the should be more pleasant and supportive because the goal is to give these cats a home. With customer service (or lack thereof) like that, your results will not be very positive. The customer service we got at Pet Smart was so poor today we needed to let someone know. I honestly feel like particular employees need additionally customer service training because this was a very discouraging experience for us. We came in the store with enthusiasm and the intention of giving a loving home to an animal in need and did not leave with the same attitude.
We also called the location and when we asked if we could talk to a manager, they guy who answered aasked what the problem was about. When we asked if he was the manager he said yes, even thought I didn’t think that he was. After telling him about it, all he said was that we will speak to her, but his response did not feel at all remorseful.

I have been taking my dog there for over a year. Every time he came home looking amazing and very happy. However our usual groomer is no longer there. We ask for Barbara because she has worked with our dog once before. He came home clean but looked worse then we brought him in He was not brushed and very stressed. Spent the rest of the day hiding and it took 2 hours longer then usual. We will not be back. Also the groomers were to busy going to lunch and chatting to be bothered with anything is said.

Super clean and super friendly staff. The cat adoption center is updated and looks great, I believe this presentation of the cats will help them get adopted faster since they have more room to roam around and show off their personality. I fell in love with one, but gahhh can’t adopt just yet!

We just moved to MD from the desert. While moving into our house we decided it was a good idea to get our dog cleaned up since she’d been in the car with us for 2000 miles and bounced from hotel to hotel until we found a house. It was just supposed to be a bath. They cut all of her hair off, and it’s winter! She’s a lab Shepherd mix. She now has about as much hair as a boxer. It’s terrible. Even her feathers are gone. When I called to find out what happened they didn’t even have her in the system, nobody knew who she was, and it wasn’t their problem. Worst first impression of MD groomers. I am very disappointed in Petsmart at this point.

I don’t like leaving bad reviews anymore because I think I have realized how damaging they can be and sometimes it’s just an off day, but oh my God…
One time, we took our cats here and my husband went to pick them up. They said something about our cat having been fixed that day. No — he was there for a routine check-​up.
Last time I went, it turned out that they had failed to transfer our records properly from the old vet. My husband said that the last time he was there, they were on the phone with the old vet to get everything the way it needed to be. Last time I went there. they gave my cat a shot he did not need because the records were outdated and when I was upset over the mistake and wasted money, they acted like it was all my fault. They don’t call when they have a question. He was not scheduled for a shot… just to be checked out.
You get what you pay for. I know that these folks have low prices but the service is atrocious. We want to save money but even still, they cause us more problems than they are worth.

I went here with my girlfriend in hopes of finding a cat for her after her cat had died and was extremely disappointed with the service we had received. We came in at 7:55, waited to see the cats, and even asked employees for help. There was a call over the intercom and no one came to help for over 20 minutes. We made numerous attempts to receive help, but were continuously ignored. An employee kept saying she’d be with us on a minute, but would keep assisting customer by customer while ignoring us. Finally when she came over, she mentioned how the adoption area closed at 8, and that we will not have much time to visit the cats. We were able to see one of the cats for less than a minute before she put the cat away and we were chased out. Even when we asked to speak to the manager about the customer service after, he explained to us that the cats are not through petsmart, so they are not given first priority. He was the second most useless manager I have ran into in my life (and the first was quitting her job that same week). We were planning on looking at the cats, possibly getting one, then getting food at petsmart and etc to take care of it as well. Worst petsmart I have been to… the cats were adorable, but they are understaffed and the manager and staff there were useless

So this petsmart is pretty good. The staff is knowledgeable and helpful and the grooming services are good. I also really like their puppy training program.

Went to this Petsmartwalked in and had to ask the cashier if there was anyone that could help me… she had to call someone and when he came he act like I disturbed him… oh we’ll that’s my 1^st and last time there… back to Petco in Laurel where they’re very helpful and always have people to help you!!!

The Petsmart in Laurel on Baltimore Ave and excellent. I live in Greenbelt but drive the extra distance towards Laurel. The staff is friendly and the new layout makes it easier to shop. However, the real gem is the Banfield hospital and grooming salon. The staff at Banfield are knowledgable and extremely helpful. They return calls quickly and are extremely responsive to any questions or pet emergencies you may have. Besides that the staff is very friendly and patient. The grooming Salon is superb, I don’t take my puppy anywhere else. Friendly, accurate and kind. I recommend this location above all the others near my area.
Satisfied customer,
Em

This is for the Health Care you can purchase here, Banfield? Whatever, its called… been so long…
Gave our Boxer a medicine that could of killed her. Despite repeated requests prior NOT to use. Vet then went to a book on the shelf to show us it was ok, then was wronged by the book. My better half in tears, as the worst thoughts ran through our minds as this «vet» thought she was teaching us something… smh
We have not been back since, it has been almost two years.
The worst part is that we told them several times NOT to give her a specific medicine and they gave her that specific medicine!!!

It’s a Petsmart. You take your dog there, they get some food, get a bath and then you clean up their poo from aisle three. Par for the course in my book,
I don’t think this place is as clean or well organized as the one that is in the Snowden Shopping Centre, but it is vastly closer to the house, so when I have my antsy dog in the car I want to get to Petsmart as fast as possible.
You definitely get some good deals when you sign up for the Petperks card, so be sure to sign up for it. The people who work in the grooming department are very good with the animals and I will continue to take my dog back to them.