Ourisman Volkswagen of Laurel

This is simple. Advertise a car at a certain price. Sell that car for THAT price. I always wondered why people thought dealerships and dealers were shady. Well, Ourisman showed me first hand that they will do just about anything to get you in the door except tell you the truth.
Now, I expect to pay fees after buying a car… tax, title, processing (which is usually way to high), but to list a car for $ 18 500 then tell someone who has come down there to test drive it that it is actually 20,000 is just crappy. I asked if that was the title tax etc… Nope, they replied, its what the car is actually selling for because that is the money we put into it. THEN ADVERTISE IT FOR THAT! What a waste of a day.
Side note: I could tell that the sales consultant was aware that this is a shady way to get people in the door and he was helpful in trying to explain everything but apparently has no real authority to make a deal.

I had a horrible experience at another dealer while I was traveling for work.
After reviewing that dealer I wanted to show a good review for where it was due.
Good Job VW laurel!

Service Dept quoted $ 589 for a service package that another dealership quoted at $ 400, and service rep refused to look up quote for cleaning drains on sunroof/​side panels. This was the first time I contacted this service center, and they lost my business before they even had it.

I have purchased two VW’s from Ourisman Honda and VW. The internet sales team, Brian Deckert, Richie Hieronumus were good, they quoted me a price via
and i received the same price upon the dealership, they also delivered my car to my home. Also their fiancé team and Brian Blackmon was easy to deal with, very transparent when offering the additional add-on’s as well as the best interest rates available via financing.
Their service Staff is has so far been very knowldgeble. As part of the purchasing incentiveon my VWs i received 2 years/​24k miles service included in the price, they also offered a 5k oil change included as to get to know the service staff.
Overall decent experience from car dealership, I would recommend them, especially form someone who lives in Silver Spring Montgomery county, they are not too far away and their prices are better than Darcars. I’ve also visited their Rockville Branch their service staff is also very knowledgeable.

Not impressed. Walked into Volkswagen with my fiancé, and everyone greeted him and shook his hand. Just his. I said hi to a few folks and didn’t even get a half smile back.
Our salesperson couldn’t seem to answer any of our questions with factual information. Every thing was, «To me, this car feels like…» Or «well, it looks like…». He spent more time trying to push the sale than actually answering our questions.
On to the next one!

The plus: was relatively responsive throughout a week of email negotiations. Offered a low enough out-​the-​door price for a 2013 Jetta TDI to prompt another dealer to insist to me that the price was a lie or that the cars were not actually present on the lot. (Possible — I never went in to look at the cars — but seemingly unlikely.)
The cons:
* They send out a lot of annoying automated emails during the sales process. You might be in the middle of an email communication with a sales person and get an automated email following up with you asking why you lost touch after your initial contact. Plus, if you don’t provide your phone number or make a typo when providing your phone number, you get an extremely condescending automated email describing why it’s important that the dealership be able to contact you over the phone. :-\
* Another dealership offered me a low price on a 2014 VW I was looking at, which I forwarded to Ourisman to see if they could beat. I was assured they could beat the price if I came in. When pressed on the exact amount by which they could beat the price, they told me: by $ 60, which was quickly followed by, «Grab your checkbook and I will see you in a little while.» Um, no. They get one point for telling me the discount (upon being pressed) before I walked in the door, but lose two points for trying to pass off a $ 60 discount as worth my time (and worth not rewarding the initial dealer who took the risk on the initial low price). Note that in a previous email communication, I had been promised that the manager would not «run you out here for $ 200.»
I ended up getting a pretty great deal from Pohanka VW in Capitol Heights that came in $ 700, not $ 60, under the offer Ourisman was attempting to beat.

We tried this dealership and even though the owner/​manager bragged about how he was #1 and that his inventory was the «best,» he did not have the any of the VW Tiguans that we wanted on the lot. He also wanted to charge us more than the VW dealer in Owings Mills and Gaithersburg. The manager talked down to us and wasted our time. He also talked down to his salesperson! Very rude. And a shame – the salesman was actually fairly nice and very knowledgable about the car.
If you want to keep extra $$$$ in your pocket, but get the fully loaded VW you want in the color you want… might want to look beyond this dealership. We went with King Volkswagen in Gaithersburg for a better deal and a straightforward salesman (we worked with Francesco at King – Not sure if I spelled that right).

Just bought my second car from Ourisman VW, and I don’t know that I’ll buy from any other dealer. From the salesman Vincent, to Isaac the sales manager, everyone was friendly, knowledgeable, and passionate about VDubs. They accommodated every option I could think of as far as vehicles and financing, and made sure the process was as painless and transparent as possible.
Lot selection was great, and I never felt rushed or pressured to make a decision. Another thing I loved was the lengthy test drives, and the fact that since this place is right on 198, you can really push the car on roundabouts and the entrance to 32.
My wife and I had a great experience, and are very happy with our latest VW.