Medpeds

We’ve been seen by doctors at Medpeds since my son was 3 days old, in 2006. Dr. Rosenstock was so kind, caring and knowledgeable that I’ve never wanted to go any where else. My children absolutely love her. Dr. Jalali is great, and takes good care of my hubby. Nurse Practitioner Kathryn Penn is wonderful. She is thorough, super efficient, and really knows her stuff. I highly recommend this practice.

I’ve never really had any issues with Medpeds and I’ve been going here for quite a few years now. I switched when I was kid and my pediatrician joined. Then when she left the insurance didn’t cover the change so I just stay at Med Peds. I’ve never really had any issues with the doctors at this practice or the receptionists. I usually scheduled early appt’s and can avoid any afternoon craziness. I’ve had physicals, vaccinations and blood draws with no issues. I can’t say I’ve really bonded with any of the staff here but on the other hand I’m glad I haven’t had a reason too. I know every experience can be different but as my ratings shows I’m a fan.

Back office and assistants continue to be worrisome. Example: assistant measures my height, reads 64 inches, tells me I’m six-​four. If you use MedPeds double check everything!

Great doctors but the staff ruins the experience. Rude, miscommunication, constantly playing phone tag, and the waits are ridiculous.

Highly disappointed with this place. 3^rd time in a row I’ve had to wait over an hour from my appointment time to be seen.

I went to his practice for approximately 1 year and 3 weeks. I started seeing Dr Eden because Dr Joel OLLIE was gone invitan with me seeing Dr Eaton you started giving me some vitamin shots because I was tired one day I went in with the cyst on my face. Even told me it’s because I’m fat and that I don’t know portion control that something’s wrong with me he needs to speak to my daughter she needs to speak to my pastor he needs to speak to someone about me. Saw he told me I need to go to church and pray for then he tells me I can’t help you the only thing you’re coming in this office for drugs I was only coming for him to get vitamin shots because I was tired and exhausted. I was not coming to him to get drug I am NOT a drug addict I felt so hurt because of his attitude toward me because of the cyst on my face. I might be big but he had no right to tell me and treat me like I was just discussed in his office because I am overweight. This mentioned not being practiced it does not know how to treat people. If you go to this practice don’t see Dr Eaton. Especially if you’re overweight. This man wants to get and all your personal business to determine if you’re really sick or not. He will send recommendations to other doctors and write things on that recommendations that he did not even discuss with you watch out for this man and his recommendation referral

I’ve been going to the practice for almost 4 years. I’ve been seeing Dr. Reema Jalali and I ADORE her. She never rushes our time, she allows me to discuss anything I have on my mind, and she truly cares. I work in healthcare and I know how it can be sometimes with physicians stacking on patients to meet the need of CMS to get reimbursed. However I feel this is not how MedPeds is ran. To the other reviewers about long waits. I find that if you book first thing in the am or right after lunch your wait isn’t that long. However I don’t mind the wait when I’m going to have actual time to spend with my doctor. In addition Katherine the NP is great as well.

I recently got off of active duty. This is my first full-​time civilian health care in almost 9 years. My primary care Dr. is Seth Eaton. He was great. He seemed to genuinely care about my whole well-​being. He quickly got me setup with specialists that I needed for my specific medical situation. His staff have been nothing but polite at every one of the several visits I’ve had thus far. In fact, I just got off of the phone with one of the on duty nurses, and it was clearly a high call volume time period. However, she was able to maintain a politeness, calmness, and concern for my request while several other calls were coming in. I cannot be sure, but my gut tells me that the previous reviews were mostly from the disgruntled few who vent frustrations on review boards like this. I hope this helps others looking to go to MedPeds.

I have been going to this practice for about 5 – 6 years. No matter when I go in, I always end up waiting 45 minutes to be seen. This AM I made an appointment for the first available time: 6:45 AM. I got there 5 minutes late. They took another patient who was early and I ended up waiting for 45 minutes to be seen.
Reasonably good doctors but their phone system is a mess, if you return a call be prepared to repeat your information several times before you get cut off.
I guess if you have lots of free time this would be a good practice to go to. I do wonder how they schedule patients, though.

I have been a patient of Angela Duncan for 2+ years now and have been incredibly pleased with my experience with this practice and with her. First, MedPeds is one of the premier primary care practices in the country, having received special recognition as a NCQA level 3 patient-​centered medical home. They use electronic health records, they have an on-​site lab, night and weekend hours, same-​day appointments, and they have a patient web portal. The patient web portal is great — I can submit refill requests for my prescriptions, email questions to my doctor, see my lab results, submit appointment requests — all online. When I submit prescription refill requests or email my doctor with questions, I get an email or phone response in a day or less. They recently began offering telephonic visits for those that can’t make it into the office in person. When I have needed an urgent visit, I have been able to get a same-​day appt. My wait time in the waiting room is minimal — usually no more than 15 minutes and often only 5 minutes. They recently moved to a renovated suite which is beautiful and comfortable.
Dr Duncan is great. She does a very thorough exam — from my head to my feet –literally. She has a great bedside manner. She patiently listens to all my questions and answers them to my satisfaction.
Don’t let these other reviews of one-​time bad experiences turn you away from this practice. I promise you won’t regret it!

I recently moved to the area and simply needed a place to get my prescription monthly. I guess that was just too much for them. A couple weeks ago I requested a script on a Monday morning, then followed up Tuesday morning to see when I would be able to come by and pick it up. I was told that I would receive a call by the end of the day. By 4:30 I had still not received a call so I called into the office. Their phone turns off at 4pm, so I had to go through the after hours line, which also had no answer, so I was forced to leave a message regarding my very necessary prescription. I received a phone call at 5:20 saying that it was ready and that I should come by before 6. So I left work a bit early, and arrived promptly at 5:45. When I arrived I was told that the script was not there and that no one called me. They made me come back early the next morning, and even then they were so disorganized that they still didn’t have it, making me late for work. Monday of the next week I received another call saying that I would receive a call later that day. Of course I did not, and had to leave work early and physically go to the office in order to get my script. When I arrived it was still not ready, and was talked to the office administrator who instead of apologizing, rationalized their position, then told me «We are not a good fit for everybody» To which I responded, «I only needed a script monthly, if you cannot handle that, then what can you do?» I have never come across a doctor’s office so poorly run and disorganized. DO NOT GO HERE. THEY DON’T CARE ABOUT YOU.

Avoid this office if possible!
I had gotten into a recent car accident and called to make an appointment at Medpeds since I did not have a primary care physician. The office refused to see me even though I acquired neck injuries, and minor bodily injuries in the accident! Here is why…
About six months ago, I missed my first appointment with medpeds, and the office said that because I missed my initial appointment I wouldn’t be able to make another appointment with them, ever. I wasn’t happy about that, but it was my fault I missed it, so I said all right, I understand.
Since my mom and sister use this office I thought they would be slightly considerate and compassionate about my situation and let me be seen with my injuries. No. I was told by the front desk lady that the office manager said she would not excuse my missed appointment from six months ago!!! I could not believe it. I would not recommend an office that lacks such sympathy and compassion for their customers or potential customers.

I found this practice through the recommendation of a friend. I’ve been here twice now and have been impressed. I have not had a long wait. I’m greeted in a pleasant manner when I check in. I’ve received prompt follow up calls with all my test results and questions. Never a long hold when calling with a question or for an appointment. All pluses in my book!
I see Dr Karen Plunkett Reid at this practice. Love her friendly, easy going demeanor. Things are still new but so far, so good. I had a physical and she was very thorough in her examination. She patient in answering my questions and providing insight and referrals for a couple of issues I’ve had.
I also like that the offices are on the campus of a medical facility so I was able to go get follow up testing right there after my appointment.
Very pleased all around so far.