Jiffy Lube

On or around Sept 30, 2015 I got my oil changed at Jiffy Lube in Laurel, MD.
The service technicians always disrespect my intelligence by pulling out my clean engine air filter and trying to get me to pay for them to put in a new one ($ 40 btw) This time I gotta lil snarky with them nothing rude but I let them know you cant bring me a clean air filter and try to sell a cow milk.
They proceed with the oil change and after 30 minutes I have my vehicle back.
So about a couple days after my oil change I notice my oil pressure light is blinking. I thought it was a fluke. No one’s oil light EVER comes on. So I ignore it with the promise of checking my oil soon. The light eventually goes away and I forget. I go out of town and my vehicle remains parked for a week or so.
Week 2 I come back into town and the oil light is flashing more now and Im getting worried. Yesterday I promised myself I would take time to check it. Tonight, 10÷19÷15 with a 4% iPhone battery, low cash (lost my debit card) and low gas. I heard a *CLACK CLACK CLACK* come from my car.
Still in denial Im like no thats coming from the car behind me. I stop to get gas with my last $ 20 cash. Something said to me «Dont spend it all» So I put in $ 15 buy some gum and pocket $ 4 and some change.
Well as Im pumping I check my oil dipstick. Low and behold THERES NO OIL IN MY VEHICLE.
THERES NOT ONE DROP OF OIL IN MY CAR AND WHATS WORSE? IVE BEEN RIDING AROUND FOR 2 WEEKS WITH NO OIL IN MY CAR.
A stranger named Hiram who noticed my plight and offered to loan me his funnel. He also checks my dipstick in disbelief. The one drop of oil on the dip stick is brown meaning they never put in any oil after draining my vehicle. I purchase three bottles of oil and put in my car. Now the oil is level in between the dots on my dip stick.
Shame on you Jiffy Lube. YOU HAD ONE JOB! Change my oil and you failed. Whoever is responsible should get a firm reprimand. I hope this is not retaliation for snarkily refusing to have my CLEAN engine air filter replaced by Jiffy Lube for $ 40.
I will be requesting a refund of $ 30 I paid for the oil change and that Jiffy Lube pays me for getting an oil change some place else.

The experience was very typical for jiffy lubes. The workers were so friendly, I assumed the CEO was there visiting to look at how they did things.
They did everything but say «your grace» after every comment.
If you need a oil change, or a ego boost, I’d recommend this one.

On or about 6÷24÷15, I took my car to this location for an oil change, tires rotated & a suggested filter change for the AC unit. Two weeks later the air stop working, blowing hot air when on. 7÷20÷15 I took it there for the car to get looked at. I was told 1 of 2 things could be the problem. Freon had possibly ran out or an electrical problem. Manager Brian offered these solutions but wanted to charge me $ 34.99 to check to see if I needed Freon. Really? I work in customer service & if a customer is not satisfied with a service, we try to accommodate. If my business is not worth a courtesy Freon check & as much as I bring my car in for service, Jiffy Lube has lost my business & quite a few once I tell my story.

Terrible. I had to wait an hour and a half to get my truck. Then my truck had oily hand marks all over I’m random places. The greater had a bad attitude. I’m glad they didn’t give a reminder sticker on my windshield because I’m not going back there.

Oil change was quick. Lots of hidden charges do not believe you are going to really pay 38.99 or whatever special price is. They charge for oil filters, charge for reasonable oil such as pen soil. They use an off brand for the normal oil change. They try and get you to change your cabin and air filter. This may not be a bad deal. Check how much it it retail and the pain to do it. It was a difference for me of $ 1 so they did that. Overall had to come back to have them do everything but it was ok service.

Very very nice people and customer service… whole process was perfect. I hate getting oil changes because the wait is annoying this was fast.

This place is a joke when it comes to topping off fluids. When I went in for my oil change I asked if topping off power steering fluid was included in the fluid top off and I was told it was. I waited the TWO hours it took to do my oil change only to find out they hadn’t topped off any fluids. My low wash light was still on indicating they never added washer fluid and my power steering fluid was never topped off which it desperately needed. I immediately went back to speak to the manager where he told me that they refused to top that off in my car because of where everything is located. I explained how it is to be included and I made a point in asking about it. He didn’t want to listen and basically told me I’m wrong and they can refuse to do something if they don’t feel like doing it. Since nothing was ever really done to my vehicle and I had to wait two hours when it wasn’t even busy I demanded a refund which they refused to give me. I’ve reported them to the BBB and have warned everyone what a joke this place is. I will never go back and have since found somewhere else to go to that does what they promise and I’m in and out in 30 minutes even when it’s busy.

I love this place. They take such good care of my car! And they’re reasonable, too!

Not only was the service quick, but the people are NICE! It seemed like they truly enjoyed making the customer happy.
Although they don’t do alignments, I will surely come back for a routine oil change.

The people are nice but they don’t give you realistic time frames. Also, based on their system you are rolling the dice when choosing a lane. If the car in front of you needs additional service they won’t move you to the next lane. It’s possible to be next and have three customers come in after you and get serviced before you do. Initially they tell you it’s going to be 20 or 30 minutes and you’re lucky if you get out in an hour. This is the reason I stopped going to Jiffy Lube 9 years ago. I guess I’ll go back to the local service station mechanic. They definitely give more realistic time frames. The key to improving service at this Jiffy Lube is simply communication.

I just love Jiffy Lube and their excellent service. I went to get my oil changed here the other day and was amazed by their service. They greeted me at my car and were very friendly. I had my door opened for me and was treated with care… like I was a celebrity ! I will definitely come here again for my next oil change.
Their only downfall is the oil change was a little pricey for me. I know I could go somewhere else and get a better deal, but not get the same customer service. You definitely pay for good service these days.

Been going here for years and have always enjoyed good service but starting last summer it’s clear something is wrong.
Intake is inefficient and confusing to the point you’re concerned your car will be properly serviced.
Tire valve stem covers missing, wipers installed with no blades. just a random sample of a lack of attention to detail.
Finally, the location representative advised me they’ve dumped brand named Pennzoil and other synthetics in favor of their own no-​name brand. Really? It’s come to this. pushing expensive oil we’ve never heard of?
It’s a tough job they have, not one I’d really enjoy doing but they play a critical role in car maintenance and even safety. Given what’s at stake, this Jiffy Lube location has my attention.
I’m giving them 3 stars for now given their past excellent service but one more show like that and I’m gone.