Cycle Gear

This is the absolute worst place ever. I WILL NEVER come here again. We walked in and was in the store for 30 minutes (that’s right) and NO ONE said anything to us (crickets). If I could give this store 0 stars I would do it 10 times. They sat around laughing amongst each other like it was a party going on. Also in addition to turn the freaking AC on in this sweat box! Poor service

I walked in to this place and was greeted by the rudest person I have ever encountered in my life.
The bleach blond female that works the register was raving about her dog to her fellow coworker. Every other word out of mouth was f*#k and she was loud! Not once did she take the time ask if I needed help.
This person should not be working in customer service. After 5 mins I gave up and left.

It’s so sad to see what this place has become. It used to be a well run place with an incredible staff who were all knowledgeable, eager, and willing to assist anyone to walk in the door no matter the challenge. Sadly, today it is what looks like the aftermath of a ransacked store after a riot. There is merchandise and trash all over the place. You can see holes in the helmet wall were lots of missing helmets have yet to be replaced. The staff now could care less about your needs or wants. They don’t even seem to be motivated enough to stand up behind the counter as they are either sitting down and texting or zoned out with ear phones in listening to music. I asked about help with a certain product to which the lady just said she didn’t know but pointed me to the back of the store and told me where I could probably find the product and then «wished me luck» The turn over rate here is fast sadly and it’s even sadder to say the only way to fix this problem with its current employees is to make it faster. I felt so discomforted by this environment that I just wanted to leave and buy from online and the comfort of my home. Needless to say I will never be returning to this location. RIP Cycle Gear Laurel.

This place is beyond horrible! The staff tries to push the most expensive product they have. When I asked about the quality of bilt helmets, they said «don’t buy them they are low end and junk». Ummmm ok then why is over half your wall filled with them. This place is packed wall to wall with so much stuff you can’t move around. They have some high end stuff, but the staff is just obnoxious and not customer service friendly or knowledgeable. I was the only person in there and the one employee was bragging about how they used to sell pills and then kept saying «oh I don’t care I can’t get in trouble for it now». The one employee was walking around yelling and cussing. It was just overall off putting. Don’t get me wrong, I swear more than most, but that’s not how you act in a business environment.
Extremely unprofessional, and un knowledgeable. If I go somewhere to buy a product I don’t want to listen to someone’s past exploits of selling pills illegally. Yeah we’ve all made mistakes but don’t talk about that kind of stuff with customers in the store. Certainly don’t walk around cussing at the top of your lungs, it’s just extremely unprofessional.

AWESOME PEOPLE! AWESOME DEALS !
i got great gear for my sister so she can ride with me at a great price!

I continued returning to this store for gear and the occasional random parts up until I moved away. When the staff found out I was leaving, they made sure I had everything I needed for my cross-​country ride to my new home. The suggestions they made for me ended up helping me out more than I would’ve anticipated.
I won’t forget the outstanding service I received here, and I’ve been sure to recommend them to all my friends back in Maryland.

Cycle Gear is great. They have everything from entry level gear up to high end gear like Dainese. One must remember that you do get what you pay for with gear. Their house brand «Bilt» is very entry level gear, and priced so. The «Sedici» gear is mid-​range. Not bad, but not quite up to name brand quality.
There’s something for everyone at Cycle Gear. Whether you’re just starting out and are facing sticker shock at your first set of gear, or more advanced and want higher quality stuff. They even sell a cruiser oriented line «Street and Steel».

Wow! I was blown away by this place.
Seemed like a small place from the outside but they can pack a lot gear into one shop.
Huge wall of all different Brand, Price Range, Shapes and Sizes of Helmets all the way down one side of the store.
You need it, this place should have it. Gloves, Pants, Boots, Tools, Tires and Trinkets.
They are open Sundays!!!
The only reason I have given this store 4 instead of 5 is they are a little understaffed. Sales associate was helping my lady friends while another customer waited for a long time to be checked out.
I will definitely be revisiting this place and I would recommend checking the website for deals. They always have some awesome sale going on.

It is what it is.
This shop caters to the metric and low end crew. I am ok with both of those things, but not with how this is done.
The staff is not knowledgeable or even particularly customer service oriented.
There is so much stuff (not the word I want to use) on so many racks it is a pain to walk thru the store unless you are the only person shopping.
That being said, I did manage to get a helmet for my daughter, my son, and my wife at a good price.

I was really put off from this place by a very sexist experience yesterday. I went in looking for a new helmet since I just got my ’78 Hawk back on the road. I picked out the helmet I wanted and waited for the attendant to finish with another customer. When he finished with them, he walked RIGHT PAST me to my husband to ask if he needed help. When my husband told him that I was picking out a new helmet and could use some help, the attendant looked at me, said «Oh» and walked away to help another male customer.
Fortunately, the female attendant who came by a moment later was helpful and kind, as was the young man who checked me out, but this place almost lost my business entirely because of the SEXIST JERK who apparently thinks male customers in a motorcycle shop are more important than the female customers.
I was disgusted by this… it’s 2014, not 1914.
Ladies– go ELSEWHERE for your bike needs.

Great place to pick up quick motorcycle parts and gear. I came here to pick up a battery tender and fuel stabalizer because I dont ride my motorcycle during the winter and they had everything I needed fully in stock. Also, they provide excellent customer. I could sit in there for hours talking about bikes…