Clean 4 Clean

Clean4clean rep. was very prompt, professional and took the time to explain what he was doing. He even made suggestions as to what we could do to slow the build up in our dryer vent. I will definitely use their services again for my dryer vent in the future.

Bought an air duct cleaning on groupon. When I didn’t want the extra services, the gentleman who didn’t wear shoe covers in my home on my carpet despite it being rainy told me the service he was doing today would not do anything. He hooked a cord and sucked dust for approximately 10 minutes and then left. He got upset when I questioned him about the additional services and made random unnecessary comments. Before he left I asked him to show me what he’d done and he said «why? you don’t want the service.» Very unhappy with the service and the personnel
& then the young man called me back to ask me if I left the bad review in a threatening manner perhaps?!? Then laughs in my ear… so unprofessional

I share the same views of a lot of other folks here. Stay away from this lousy business! I should have checked here before getting my Groupon. They said they would arrive between 8−10am and call 30 min prior. After two calls from ME asking where they were, I was finally able to speak with a manager that was rude and finally hung up the phone on me, but not before I found out the cleaning crew were at least another 30 – 60 minutes from showing up. I guess my time off from work is not that important to them.

STAY AWAY from this shady company. I only wish I was not in an emergency situation with my first initial contact with the company. I had water everywhere and they were the first to say they could come out immediately. If I had time to check the BBB I definitely would not have wasted my time contacting them.
I am writing today to complain of the poor service I received from Clean4Clean on March 28, 2014 and April 19, 2014 which were scheduled appointments for the removal of my damaged floors that the company did not initially remove at the previous appointments after water damage.
On March 28, 2014 the first scheduled appointment, Carlos was over an hour late for his appointment and after calling him 8 times and leaving messages (both verbal and text) I finally heard back via text two and a half hours later in which he stated «Hello sorry I’ve been sick the whole week, ill to set it up as soon as possible.» The representative (Carlos) did not even have the common courtesy to call earlier in the week to cancel. I am most annoyed that I wasted a morning (and days’ vacation) waiting for Carlos to show up. I could have saved the time off for another day rather than wait several hours for a no show.
After not hearing from Carlos I called Clean4Clean on ⁴⁄₁₁ to reschedule and spoke with Cambria. I explained the situation to her and she re-​scheduled my appointment for removal of my damaged floors for ⁴⁄₁₉ and gave me a window between 8−10am. On ⁴⁄₁₈ Cambria called to confirm my appointment and reminded me that they would arrive between 8−10am. On ⁴⁄₁₉ at 8:41am I received a phone call from Russ who stated that Carlos told him they were only to remove the damaged floors. I asked him if he was coming and he said no that I should talk to Carlos. As expected I tried calling Carlos several times and did not receive an answer. I then called Russ back and said Carlos will not answer and that Carlos specified on the contract that they would come back and remove the rest of the floor. He asked me to send a copy of the invoice which I did. Again, I am annoyed with another wasted morning waiting for another unreliable representative from Clean4Clean.

So…,
The owner called me and said there was a mix-​up. The person who cleaned my carpet used to work for him and gave me the wrong business card. I’ve decided to take that at face value and move on.
He even offered to reclean (is that a word?) my carpets at a discount to make up for the poor work of the previous company, so I can say the owner is looking to make the customer support experience better than some of the other companies in this space.
I’d still suggest staying away from any Living Social deal involving carpets, though…

Today, today was the day that I scheduled the carpet cleaners to come to our empty house to clean our carpets between one and four. It was two weeks ago that I spoke to a sales person and scheduled this cleaning. I didn’t get a verification call so I called them this morning. Yep, everything Is good… she told me. I hung up, drove to the empty house and waited, and waited and waited. I called and asked for any kind of update. The man on the phone said, «can’t help you. He has till four. Give him till four, he has to call you by 3:30 to tell you he’s on his way. I wait…3:30, 3:35, 3:40. I call. Get put on a seven minute hold… bam. Phone hangs up. Call back. Put on hold. Girl comes back says, «we can’t get ahold of him so we think he’s on his way.» «Do you know that for sure?» «No, like I said, he wouldn’t answer his phone.» Click. Bitch hangs up on me AGAIN!
After waiting for four hours for this fool, we pack up and go to the store and rent a
Rug Doctor for $ 40 bucks.
Driving home… guess who calls? Sorry dude… your a dollar short.
If you haven’t gotten the clue yet, don’t bother with these people. They actually don’t know what their right hand is doing and from my side of the phone, doesn’t look like they care either.
So, thanks Clean 4 Clean. You just save me a couple hundred bucks.
Jerks.

NO SHOW! Screwed me & now I have to pay the property mgr’s outrageous fee for carpet cleaning. To top it off, the dispatcher was EXTREMELY RUDE!
I scheduled my appt weeks in advance & got a call the day before to confirm the appt & 10 – 1 timeframe. Got a call at 9:30 saying they will be there at 2. We told them that wouldn’t work because our property mgr was coming at 2 to do a final walk thru on the rental. 2pm came & went with no call from the company. Not until 3:40 did we receive a call from the tech saying he would be here in 40 mins, coming from DC! I don’t know what mode of transportation he was using, but I don’t even think a helicopter could make it from DC to Belcamp in 40 mins!
They completely WASTED MY DAY since we were at the house at 9am waiting for them! We were coming from Long Island, NY no less… spending something like $ 100 in tolls, $ 100 in gas, & 12 hrs drive time with an infant & dog.
When I told the tech about his dispatcher’s attitude he apologized (sounded sincere too!) & didn’t seem pleased to hear about the employee’s demeanor. He offered to come by first thing Monday but I declined as we made a special trip to MD specifically to have the carpets cleaned.

I can now say after giving clean 4 clean another chance with a more experienced technician I am an extremely satisfied customer. The service the all be it the third time around was top notch. I appreciate the management team of clean 4 clean taking the time out to make sure that they have extremely satisfied customers. I will now be recommending them to all other friends and associates who inquire about how clean my carpets are now. Thank you tremendously Clean 4 Clean.

EDITED EDIT: They had told me they would rebate me for some of the costs, I gave them my address and now it’s been about 4 weeks since I have been in touch with them. I haven’t seen anything from them. Down to two stars now.
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EDIT: I just got a call from Alex, the operations manager who had seen my review here, no more than 15 – 20 minutes after I posted this review. He was very sorry for my experience and that I ended up feeling the way I did about the company. His effort to read my review and find my account and call me shows that this company cares a lot more about customer satisfaction than I had originally believed. Had I gotten that reaction the first time I called, this review would not have been post. I am changing my rating from one star to four stars.
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Stay away from these guys. I had to get my carpets cleaned when I moved out of my townhouse down to FL. I did a search here on Unilocal,found them to be well rated and scheduled an appointment. They called the day before and confirmed by three hour window of 1 – 4. At that point I also asked if the cleaner could do a flea treatment and how much that would cost, to which I was quoted $ 10 – 15 a room. We called my mother-​in-​law to let her know the time window so she could meet the cleaner.
The day of the cleaning comes, the time window comes and goes and we hadn’t heard from my mother-​in-​law or from the carpet cleaner. We call her at 4:30 and she asks where the cleaner is, just then I get a call from the cleaner saying he going to be there at 6 at the latest. Now having been at our house for 3.5 hours, which is completely empty, my mother-​in-​law wants to go home. I scramble to find someone to cover and get my parents to come over. At this point I called Clean4Clean and talked to someone to try and find out why I wasn’t notified that the cleaner wasn’t going to be on time, to which I was told that none of the managers knew until just then and I would be offered a 5% discount. Thinking the tech would be there soon, I accepted.
The tech finally arrived at 5:30, 90 minutes outside of the time window. He was very polite and apologetic about being late and then gave me a quote. He asked if I was still interested in the flea treatment and I said yes, and that I was quoted $ 10 – 15 a room, to which he informed me that the number is a flat $ 15 per room, there was no window of variance. He did the work very quickly and we very good.
The next chance I got to call Clean4Clean was Tuesday to voice my displeasure with the cleaner being 90 minutes outside the time window and that I was given partial wrong information about the price of flea treatment. At this point, it went down hill very quickly as I was told that I was told that I had been given the information that the tech would call two hours before arriving to confirm my time so I wouldn’t have to wait the whole window. When I said this hadn’t happen I was told that the person who originally scheduled me had been with the company from day one and has never forgotten to say that. Except that she had forgotten because I wouldn’t have had someone waiting at my place for 4.5 hours for someone if they didn’t need to be.
Then the 5% discount was brought up and I explained that when I thought the tech would be there sooner 5% seemed reasonable, but at 90 minutes, that wasn’t. The rep then told me that being a little late isn’t that big of a deal. I don’t know how they measure time, but 90 minutes or 50% of the window quoted is a pretty big time difference and that 5% equated out to $ 10 and said that my family’s time is worth more than $ 6/​hour, and the rep replied with «I never said that, you did.» At this point I was furious that these issues could be swept aside so nonchalantly. I said thank you, this call has been helpful, and in a sarcastic tone of voice, the rep replied «I’m glad it’s been helpful.» I didn’t even bring up the misquote I was so angry.
I should have read the other reviews more closely as other people experienced the lack of two hour heads up notice. The work was very well done from what I was told by my folks, but management’s disregard for customer’s issues is foolish and not worth dealing with.

They were fantastic! Renat was professional and courteous! He did a fantastic job cleaning our carpets and getting out all of the pet stains! I will definitely use them again and recommend them to others in the area! Defintiley call Clean 4 Clean if you need to have your carpets done!

SMH. Just received my carpets cleaned by Clean 4 Clean and I have some complaints. The carpet is clean but here were the main problems.
1) Did not receive a call to verify when they were coming. The person I originally spoke with said between 1 – 4 PM during the day of service. Wide window but she said they would confirm 2 hours ahead of time. Didn’t happen.
2) When the technician arrive he basically said the deal that they marketed didn’t clean the carpets. WTF? I needed to get it done that day so I just listened and he quoted me $ 400. Are you serious!!! I called my property manager and asked if this was an acceptable price (I didn’t think it was but just wanted to verify with someone who was experienced in this area) and she said No. I told him it was too much then he got on the phone with his manager who first rejected my offer then said it was okay.
3) The receipt I was given just has rooms marked off with no price next to them which means when he was «calculating» my quote he wasn’t doing anything but check marks.
The carpet is clean but I would say do not give in the the ads and promotions! They don’t even follow them. They want to get into your house to charge you more.
I recommend using Squeaky Clean and Dry. Very professional service, no gimmicks and your carpet does not take 6 hours to dry!
GTFOH Clean 4 Clean, you get two stars because the carpet was clean but the whole business model seems sketchy.

HORRIBLE SERVICE! HORRIBLE QUALITY! I would not consider return business and certainly would not recommend this company to anyone.
First of all the call center does nothing with your quote nor do they articulate that other services will null and void the original. Tech was clueless on arrival as to what i was quoted. Onsite «whole house» (as advertised up to 5 rooms) turned into square footage, and the new quote was 3x the phone quote and then negotiated down to 2x the cost (gee thanks). If this wasn’t enough the house smelled sour 24 hours later.
My call from Russ resulted in «my hands are tied» — since we were turning in keys to our apartment the very next day we ended up paying an additional $ 160 to the apt complex for them to fix what CLEAN 4 CLEAN messed up! Don’t waste your time or money! When a person/​company shows their true colors the first time believe it the first time…(I should have selected a company with better Unilocal rating/​reputation). Had I known that I would have purchased the Unilocal deal and maybe felt a bit better about being ripped off! Bottom line I paid $ 253 for horrible quality that was quoted at $ 130 and was told «you could have said no.» — bad business.
HORRIBLE SERVICE! HORRIBLE QUALITY!

I was skeptical hiring clean4clean since many of the reviews on Unilocal said that their first experience was bad — even though in all those cases teh owner offered to make it right.
I just had my carpets steam cleaned and have had a very OK experience.
The good: Making an appointment was fairly straightforward. Technician was on time, polite and did the job without too much hassle
The bad:
1) He wore no plastic covers over his shoes … why walk with your shoes on the same part that you are cleaning ?? I have had other companies wear the appropriate gear when they are cleaning
2) Price: He would not quote me a price on the steam clean and just kept on asking me what I was told on the phone when making an appointment. If I had quoted even 50% of the price he would have done it for that … makes me wonder if I overpaid grossly for this service.
3) Over charging: He was going to charge me 15 bucks each for sanitizing 2 small corridors and the same price for the living room. Both corridors together dont even make up 30% of the living room size. i pointed this out and he gave ma minor discount but I was miffed at their attempt to overcharge.
4) Sanitization: even though i paid the extra for sanitization I did not see him put any sanitizing liquid separately. it looked as if he just cleaned did standard (steam/​water clean). Again I feel like I was overcharged.
5) Knowledgable: The technician would not answer any question with certainty. How long will it take for the carpet to dry, does it need the ac/​heater or should I leave the windows open? Do I need to deodorize it /​will it smell after steam cleaning? He would not answer any of these with any certainty. most of his answers were ’ How can I tell you for sure … ’ he would not even offer to guestimate.
My previous experiences with other carpet cleaners were better.

I called to schedule for a place I was moving out of and they were able to get me in that morning. The tech showed up and after walking through the house told me that the $ 64.95 amount they had quoted was only for homes that only required steam cleaning, basically homes without heavy traffic, pets etc. What I thought would be $ 64.95 and an additional $ 35. for the additional rooms turned into $ 577 and then his giving me a deal at $ 472. Since it was crunch time I went ahead with it (still kicking myself over this)… The technician dragged in a box like contraption similar to a large size rental from home depot or other box stores. On his way in he asked if I had hot water, nothing about this was mentioned during the appt call; the deep scrubbing and other things I needed to ensure clean carpet were a complete waste of money… They also don’t tell you that they are going to empty the water in your toilet and the technician used his shoe to rub the solution into the carpet, this was his deep scrubbing method that I saw. I heard the same thing about the carpet padding maybe bringing up buried stains (and it did), but the high traffic area was still darker than the rest of the carpet and that has never happened when I used other companies. The carpet was not overly dirty, it had been cleaned 8 months ago by Stanley Steemer; this system just doesn’t work. I paid $ 15 per room for deodorizer and the next morning when I went in to tidy up some last minute things the carpet had not yet dried and the whole place had a slightly funky, mildew smell. No one to blame but myself on this one, but not a mistake I’ll make again. My instinct was to tell this guy to pack up and move on but I didn’t. Don’t make the same mistake. People say you get what you pay for, in this instance I most certainly did not. Do your homework. I wish I had.

I was furious because the initial carpet job that they did in March was a disaster. 2 months later, dark black spots were showing where the pet treatment was applied. I am aware that the pet stains weren’t completely going to go away but at one point, i thought i was better off leaving it as it was.
Anyway, i called and complained. They sent out a technician — same guy from the initial job (Arthur, i believe was his name, and if it wasn’t, I’m going to call him THAT in this review) and he said he can’t do anything about it because «it’s in the padding».
The same week that i have people coming in for an estimate to get wood flooring, I received a call from the manager asking to give them another shot. Several employees (including Arthur) was let go because they haven’t been giving the company a good name, to say the least.
They came promptly that week and redid the carpet where the stains were. It’s been 2 weeks and it still looks good! They also did an amazing job cleaning my vents and air ducts!
Needless to say, I WILL BE SCHEDULING services with them for a mold issue that i have.
Thanks Clean 4 Clean ;)

The worst carpet cleaning service out there. First, they call me at 8:30am and informed me that they weren’t going to be able to make it until 10 – 1 due to «traffic», mind you my appt slot was 8−10AM! I took the morning off work and expected to this to be done by 11am at the most. They reassured me that a tech will arrive by 11. Too good to be true, right? I got a subsequent call telling me they won’t be able to make it until 12ish… At this point I just wanted to get it over and done with. The tech arrived around 12, tried to tell me that I NEEDED their «deep» cleaning treatment and gave me an estimate of $ 210! WTF? No, thanks! He then proceeds to the first room and he was pretty much vacuuming my carpet, there was NO STEAM or anything! it was the SHITTIEST machine. I then tell him to add the «deep» cleaning treatment to my dining room as it was more soiled. After charging me an add’l $ 25 for JUST the small dining room, all he did was pour a solution into the subpar machine (didnt pre-​treat it or anything) and said that would do the job? After speaking to his manager «Russ» there was absolutely nothing that he could do to enhance the shitty service I received. My «deep» cleaned carpet aren’t even clean!
I would pay the extra $ 50 for a better company with a better steam cleaner. They are not all the same and it makes a huge difference. There wasn’t even any steam coming out for god’s sake. My advice? If you want clean carpet use ANOTHER company, preferably one that arrives within the TWO HOUR alloted time slot!

After repeated attempts to contact me by any means available I had a conversation with «Russ» the owner/​manager of Clean for Clean yesterday on the porch of my home.
He stated his case as to why I received the sub-​par service the first go around.
The company was new, and the staff wasn’t what he wanted at the time.
Fine. He wanted to give Clean 4 Clean another shot to show that they are a customer oriented service.
He suggested I use their carpet/​upholstery cleaning service to make amends for the terrible experience last lime, I agreed.
I scheduled for 2 pm today.
Andre the tech called about 2:30 to ask if it was OK to arrive and begin 10 minutes early. Nice start.
Andre started by explaining what he was going to do and how he was going to do it.
After setting up and pretreating my kid stained carpet he started on my sectional microfiber leather sofa, I left him to do his thing and when he knocked on my bedroom to say he was done I walked down stairs to see a very clean fresh smelling carpet, and my sectional looked not 3 years old but brand new.
Andre was professional, clean, and polite. Everything a customer wants in this kind of service Andre delivered.
Clean 4 Clean has won me over.
Nice comeback.