Budget Truck Rental

Recently moved using Budget on 11/​14/​2015. I reserved a 16′ truck online for 9am. I went to go pick it up at around 9 but there was only 1 person who was working at the desk with 5 customers ahead of me. I didn’t mind the wait too much, but didn’t get my vehicle until closer to 9:45 and they still start the time for when you initially reserved it so keep that in mind if you ever need to rent a truck. The man who was working the front desk was very kind and when we went over the vehicle, he did a thorough job and pointed out things I would have otherwise missed (dings, scratches, and a crack in the windshield). When I returned the truck, the same man came out to make sure the tank was filled (I got it at ¾th full so I returned it ¾th full), checked the gas mileage, printed out my receipt and I was good to go. For the most part, my experience was a positive one.

I will never rent a truck from this Budget location again. I have never had a problem with U-​haul and that’s what I get for trying to save a few dollars.
They deserve 0 stars from me. I’d spend the time writing out the facts but I have no interest in wasting any more of my life dealing with this.
If you heed these 1-​star reviews and go elsewhere, then chances are that you’ll be much happier. Otherwise, you can roll the dice and waste your time.

The worse rental experience I have ever had in my life! I reserved online and called this location twice. Never once was I informed that they didn’t have my truck… instead they blamed customer service and and customer service blamed the inventory manager and the store. No one has my truck and I’m now screwed the day I’m supposed to move.
No accountability. No customer service. Never again…

Extremely poor performance by Budget as a company! Since I can’t give zero stars, the single mandatory one is for Dave, the employee who tried to fix things.
I needed to move some large items to my house from my storage unit about 12 miles down the road. I found a favorable rate on Budget’s website, and made a reservation for a cargo van several days in advance, specifying a 10 AM pickup. At no point was I advised that this might be a problem.
When we showed up as scheduled, however, they had no cargo vans available. They also had no record of my reservation. The closest thing on hand was a 24′ van, which would use a lot more fuel and be harder to maneuver on our narrow driveway. Dave called Budget’s toll-​free number for me, to try to resolve the situation.
First, I was automatically connected with Budget Rent-​a-​Car. I spent several minutes telling my story to this representative, only to be transferred Budget Rent-​a-​Truck. For some reason, they use the same number, even though they operate completely separately. So I had to go through the whole song and dance again.
Then I was told that the representative had no access to availability information. I’d have to wait two hours — MINIMUM — for the «Inventory Manager» to look for one in my area, with no guarantee of success. I told them to forget it, and that they’d lost my business both now and in the future. If their Inventory Management system was worthwhile, this never would’ve happened in the first place.
Dave eventually tracked down my order, and called my cell phone to tell me he was expecting returns within a couple hours. That didn’t leave us enough time to complete the move before their office closed, though.
We’d planned an entire weekend — one with beautiful weather — around this plan, and were very disappointed to have wasted it. And what if I’d been relying on them for a major move? I can’t even imagine the disaster that would’ve been.
If you value your time and sanity, look elsewhere!