Supreme Cleaning SVC Inc

I did not actually use the services of this company, however since 5they are currently offering a groupon I felt compelled to write a review as there are no other reviews. I spent $ 49 for the automobile detail and wax deal. I called the company to make an appointment and was greeted with an answering machine. The machine had an odd robotic voice and said to text the phone number back with my name and address. I thought that was kind of odd, as I really would have preferred to speak to an actual person. However, I tried to be understanding as I figured the employees could be busy detailing vehicles and it may be a small company. I texted the number and received a very prompt reply back telling me that they were booked for the next two weeks. I texted back that that was fine and I would like to make an appointment for sometime in March. The person texted back and asked what my name was. I had put my name in the initial message and at this point had had enough of texting and started to feel like I was no longer interested in doing business with this anonymous texter and decided to get a refund from Groupon.
As I wrote earlier, I was initially understanding as it may be a small business and the employees could possibly have their hands dirty at the time of my call. However I do not think that doing business via text is at all acceptable and I think it is horrible customer service. A call back along with a simple introduction («Hi, my name is Bob I’m the owner of the business, when you would like an appointment») would have gone a long way. The few texts that I did receive were very short and the person did not seem appreciative of my business. Very unprofessional.
Furthermore, the business does not seem to have an address so I can only assume that this is a mobile detail business, but that was never quite clear.
**UPDATE — the day after I published this review, I received a PHONE CALL from this business and a message was left on my voice mail stating that they may have an opening for me the following day. Hmmmmm… coincidental, or Unilocal power?! You be the judge.