Westfield Eye Center

I waited well over two hours with an appointments, before I was seen. The staff is mostly rude, lacking knowledge or outright dismissive to myself and others. I felt like an animal herding for a factory processing. The large amount of people in the waiting room almost went riot with complaining and loudly expressing dissatisfaction with waiting and feeling deceived about ability to see them in a timely manner. I was very disappointed with the experience. The staff was so cold and even hostile to everyone. Not one member of the staff introduced themselves, said thank you, or please. None explained their role or function in the treatment process.

Unfortunate that there are no other neuro opthamologists to be found in Vegas as everyone in this office clearly doesn’t like or care about their jobs or patient care one bit. Expect to wait over two hours to be seen by Dr. Houchin and for him to abruptly leave without asking if you have any questions. Expect the nurse staff to not be able to comprehend your medical needs and then finally be told «yes you will have to deal with the side affects of crashing off of a high dose steroid» because Dr. Houchin doesn’t work until Friday (but is there as we speak) and will not write a prescription he already knew you would need until then. Frustrating that I have no option but to return for now

Everyone here has been terrific. Very professional and kind. We will always come back. Thanks Westfield.

I would score 0 stars if it was available. This «professional» office is simply a scam and a joke. I thought my experience was isolated but after reading the other Unilocal reviews, what I encountered was no different than the worst reviews. When I first went into the office, nobody greeted or even acknowledged me, there was clipboard that said to complete form and leave (where is the privacy). Then the forms we had to fill out, they didn’t need all of them. the first form in fact said there will be a 2 – 3 hour «minimum», you might want to bring snacks. The office was disgusting inside. After finally getting into Dr. Houchin. he just came in, didn’t introduce himself, looked at the patient for 30 seconds and said he needs to order an MRI and depending on the results, maybe a spinal tap. I asked how did we go from a regular eye exam to now needing an MRI and maybe a spinal tap. he looked at me and said you question is not logical at all. He touted the fact that he was the ONLY Neuro Optomologist in the state, but I was more than welcome to get a second opinion. Well, I did. He said to go through with the MRI since it was scheduled and have the results sent to him. End result is everything is ok. I will not go back to Houchin. He is someone that I believe would keep testing to see what is wrong when there is simply nothing wrong.

Wonderful staff. Knowledgeable they explain everything step by step. love the facy that there pretty much on time for a doctors office.

This review is only for Dr. Singh!
He is a awesome Dr. He operated on my right eye in Oct 2014. I didn’t know anything about cataracts I thought I was going blind. And feel very blessed that he is the doctor I had surgery with. He is very knowledgeable, and besides being so very handsome he has a great bedside manner. Takes time to discuss with you whatever your questions are! Not once did he ever make me feel rushed. I give him an A+.I wish I could give a more than five stars because I would give him a hundred.
I’m still under care and I don’t want anything to jeopardize my treatment but I have to be honest, a few of the staff are just plain awful. However, there’s a few that are absolutely exceptional and want to give them the credit that they deserve so I will give an update soon. I am getting ready to have PRK surgery as soon as I can get brave enough I’m very scared.
I am so glad I found Dr Singh. If you have any eye medical problems, you don’t want to take a chance with your vision. Go to him!

I was a new patient at Westfield eye center and I would never go back. The staff is rude unprofessional and they simply don’t care about the patient. I was forgotten on my follow up appointment then I rescheduled only to be turned away. ABSOLUTELY THE WORST EYE CENTER I’VE EVER BEEN TOO.

The administration staff here are all very friendly & remembered me by my name! Nicole who first registered me as a patient & took my insurance information was very nice as well as Luann, Jessica, Pamela & Danielle!
I initially saw a different doctor at Westfield Eye Center who performed an eye duct plug procedure who wasn’t very nice but a couple days later they fell out so they rescheduled me to see Dr. Singh. He introduced himself, shook my hand & made me feel very comfortable the whole appointment. He also was very informative plus recommended another option to help with my dry eyes which was never told to me before, then made sure I didn’t have any other questions before he left. Another great thing was that he was not in a rush like most doctors to get in and out of the exam room.
After talking to Dr. Singh I chose to have punctal cautery. He talked to me the whole procedure for both of my eyes so I knew exactly what was going to happen & he informed me of all the things I might experience in the healing process. I am very happy with the results.
Thanks so much Dr Singh! I would definitely recommend him as an ophthalmologist for anyone who is looking for one!

As a former patient of Dr. Singh I was very impressed with my initial visit with him at Southwest Eye Institute in 2011. He explained in lay mans the procedure I needed to remove and replace my natural lens with a multifocal replacement. It was simply amazing following my surgery to the improvement I was experiencing in less than 5 days. No need for reading glasses and very comfortable with various types of print which were all very clear and concise thanks to Dr. Singh. From the beginning I felt very comfortable and relaxed with him. Fast forward 4 years and I returned to Dr. Singh at Westfield Eye Center, which I found to be a very friendly and professionally run office with the patients needs a priority. I recently had another similar procedure done by Dr. Singh on my other eye which went perfectly. In my opinion I would certainly recommend Dr Singh and his staff without hesitation as the most confident and capable eye surgery team in Las Vegas. I’m sure that any patient regardless of the serious nature of any optical problems they may have to not hesitate to see Dr. Singh. As of 6 days post surgery I cannot say enough good things about the clarity and comfort Dr. Singh has given me again. Thank you from the bottom of my heart Dr. Singh.
Sincerely,
Clarence E Kannal

My mother and I saw Dr. Singh at the Pecos/​Windmill location. Dr Singh was referred to us by another family friend of ours. My mom has been dealing with cataracts for the last few months. We saw several doctors but didnt end up scheduling our surgery with them for one reason or another. And boy are we Glad! None of the other doctors offered us any options. None of them offered us the advanced lens options to correct astigmatism or the LASER CATARACT surgery!!! They just wanted to do cataract surgery the old fashioned way and place the lens thats been used for decades. One even told me that lasers are not used for cataract surgery. I am glad i went with my mother to all her visits so we could select the latest technology. He carefully went over all our options. We end up doing the LASER CATARACTsurgery with the Astigmatism correcting lens. NO BLADES, NO STITCHES, NO NEEDLES. Because of the way it was done, my mom is now free of glasses (something shes had since 2^nd grade). Do yourself a favor… go see Dr Singh

The very worst Las Vegas has to offer!!! The Doctors are horrible. They will allow a patient to lose their sight before they will retire from the field. Don’t risk your ability to see! Would never again take my parents to this group for cataract consultation. For 10yrs. one Dr kept stating my mother’s cataract was not ready. It didn’t make sense so I took both parents too two other places and both said her cataract was huge and needed to be removed as soon as possible.

Absolute rave reviews for Dr. Singh and his team at Westfield Eye! Intelligent, caring, and delivering all I expected and hoped for, and then some. Stone Creek Surgery Center and their staff for cataract surgery for both eyes with Dr. Singh was like turning the clock back three decades. I’m seeing things sharply and clearly without glasses that I haven’t seen for years. Dr. Singh’s Surgery Scheduler Ariceli Herrera was also a true blessing, giving me free samples of those required prescription eye drops that would have cost me $ 190 each at CVS!
By the way, each of four appointments and two surgeries, (even at 6.20 in the morning), were right on time. Dr. Singh never kept me waiting for an appointment even though there was quite a crowd in the lobby each time.
Note: Right after my surgery, Westfield Eye and our insurance company, Humana, were apparently unable to come to an agreement. So my wife’s surgery with Dr. Singh has moved over to Nevada Eye, but will still be done at Stone Creek Surgery Center.

This review is mostly about Dr. Singh (He works at another center as well besides westfield eye ctr). Dr. Singh did my laser eye surgery in order to help me see without glasses. Since then I can see without glasses for everything that I do. Besides being an excellent surgeon, he has great bedside manners and took his time to explain all my options including LASIK, PRK and even contact lenses. He even discussed the risks with me in detail. I felt very comfortable with him. On the day of surgery, he met me in preoperative room to answer any last minute questions. My surgery was painless and I was able to see well on my drive back home. Dr Singh simply changed my life. No more contact lenses, solutions, glasses. The one thing his office can improve on is wait time. But Dr. Singh certainly made up for it by taking time to answer all my questions at every visit. I have recommended him to my friends who have since had the same experience.

I was diagnosed diabetic in 2000. I chose to visit Shearing-​Westfield (as it was known then) because it was on a very short list of ophthalmologists in the company insurance directory, and it was the closest to home. NO NEED TO LOOK FURTHER! Front office staff, medical support staff, and doctors are all first-​rate, professional, friendly, and just all-​around nifty. My wife has a history of eye injuries, and the personnel and services we both experienced have been superlative. Due to the variety of services, examinations and tests available, any given patient may have to move from one area of the facility to another, but all this under one roof … I could not think of a better organization. Bravo, people.
– — – — –
On the newly-​established Nighthawk 100-​point scale: 99.

(This happened in August of 2013, I was hesitant to post because I believe justice needs to happen in this case, but my honey is just glad to be alive and hasn’t pursued the issue any further, so I must respect his wishes. Dr. Yee’s mistake needs to be out there for future patients to know! Oh and not to mention the $ 500 & $ 1200 hospital bills we’ve had to pay because this doctor rushed thru his SURGERY!).
Wow! I received a reply from the «owner» of Westfield and he didn’t even apologize for the life threatening mistake that happened in his building by one of his doctors! At least Dr Yee did show a bit of compassion for cutting too deep and hitting an artery and called to see how he was feeling the next day. You sir should be a shamed of yourself.
Worst experience ever. My fiancé went in yesterday for a chalazion removal surgery on his left upper eyelid. The appt was for 4pm, obviously Dr. Yee’s last appt of the day, a we were the last ones in the waiting room. Our kids were with us so my fiancé went back to the surgery room alone. The procedure was done quickly and he was done within 10 – 15 min. We were given no discharge papers or explanation of what to and not to expect an care for the wound after surgery. We were told «it’s a very simple procedure».
Driving home from Westfield about 5 minutes in, blood started dripping heavily out of my fiancé’s eyepatch. We immediately called the office, which was now closed, and told the operator the situation and asked for the doctors immediate response. Operator said he’d have the doc call. So we continued driving. We live across the street from Summerlin hospital and once we got near it we knew the blood leakage was not normal and we stopped in to the emergency room. He was immediately taken in to the ER and they tried to stop the blood flow. 20 minutes after speaking to Westfield’s operator I received the call back and spoke to Dr Yee who said to me «you’re wasting your time going to the ER, you just need to put pressure on it for a few minutes.»
I was livid. The nurses put pressure on his eye for 5 hours! Yes 5 hours ad having blood & blood clots pour out of his eyelid. The ER doctors didn’t know what to do and attempted to contact Dr Yee for help. We arrived at the ER at 5:15pm, Dr Yee didn’t show up until 9pm. After a short period of prepping to do surgery Dr Yee went to work trying to fix the problem he created. It took an hour and 30 minutes of excruciating pain and suffering for the doc to stop the bleeding. I am grateful that my fiancé was finally fixed and is home resting, but I am so upset and disturbed by the lack of care Dr Yee presented during the initial surgery. He must have had a long day and rushed through the chalazion removal, which caused him to cut too deep and rupture an artery.
This has not only caused physical pain, but also mental and emotional suffering for our whole family, especially my fiancé.
Thanks for reading this, I hope you choose to take care of your eyes at a more upstanding caring and professional eye center.

I sang this morning…(after Dr. Singh performed LASIK on me)
I can see clearly now… the glasses are gone
I can see all obstacles in my way
Gone are the pitiable looks that had me sad
It turned into a bright (bright), bright (bright)
Sun-​Shiny day.
I have never been able to see. So when I opted for lasik surgery to rid me of my coke bottle glasses, I did some serious research. I «interviewed» many doctors but it was Dr. Singh’s confidence and personality that won me over. He was confident of his abilities.
One a lighter note, besides being a doctor that cares about the well-​being of your eyes, he is also quite an expert at putting the drops into my eyes… It usually takes more than 10 tries for me (yes, i’m that scared of those things), but Dr Singh did it the first time.
If you love your eyes, this is the man who will help you take care of them. I can definitely see why he gets 5 stars in every review… he comes «Eye“ly recommend!

i had an appt for cataract surgery and my daughter already had purchased the plane tickets when, out of the blue, Dr Westfield announced he was changing his days of doing surgery. THAT REALLY SUCKED! Never was even notified of this change and they lied and said they tried to reach me, Found out when i got my preoperative exam. When i finally got the surgery, the lens was placed in the wrong spot and i now have ghost images in that eye that Dr westfield says it would be dangerous to try to fix. STAY AWAY!

I needed cataract surgery and was seen by Dr. Surjeet Singh in the Eastern location. Dr. Singh is personable enough but the recommended treatment was totally geared to giving Westfield the greatest revenue without regard to what was right for me. I believe the interocular implants recommended by Westfield had everything to do with up selling me into more expensive treatment and nothing to do with what was right for me given the topology of my cornea. Further, phone calls to ask questions about treatment were not returned. The whole place is a big mill organized to make money for the practice.
In the end, because of misgivings, I canceled my scheduled surgery and found a different Ophthalmologist where I was prescribed an entirely different treatment plan. The other treatment planned turned out to be awesome and my vision is now 100%.
Stay away from Westfield.

This review is partially about the center but mostly regarding Kenneth Houchin, MD.
Aside from this facility being an absolute dump, with a complete disregard for cleanliness and a waiting area (in the rear) that smells of the ancient carpet and sofas that should be trashed, Dr. Houchin is the worst MD I have met! And I say this as a person who has seen medical doctors in many countries.
The staff is VERY impersonal and gossips about patients as if everyone else is deaf and cannot hear. Once seen by a «nurse», we get shuffled into the rear waiting area which smells horrid and has no air movement. After several hours of waiting, or more, we are moved to a filthy exam room where Dr. Houchin sits at a computer and pretends to type notes. The conversation is mostly going over questions already asked by the «nurse» all the while he ignores any questions we have, refuses to look any persons in the eyes while speaking and is very generally rude on all counts.
Often, while in the exam room, we are informed that he had ordered some additional testing that was not done prior to his seeing us. The truth is that he records little to nothing including such testing so we have to spend several more hours going through those motions. He blames his staff for «not reading notes» but after acquiring copies of our records we found that he never made any new notes about anything. All that time he spends clacking away at the computer is just him copying and pasting the same old generic crap from the last visit. In 7 months of seeing this Dr. all of our visits have resulted in the exact same notes with no changes at all!
My wife had a CVA (stroke) which took part of her vision. During a few previous visits Dr. Houchin stated that her vision WILL NOT improve and could only worsen, but it is ok for her to drive since she «won’t be dodging any airplanes». The last visit we had he back-​peddled stating that her vision might improve. Subsequently he prescribed another new Rx — he seems very ready to dispense drugs without looking into the patients current prescriptions, allergies or possible negative interactions.
WHenever there exists a question, complaint or concern, his staff always reminds patients that he IS the ONLY Neuro-​Opthamologist in Nevada. I say «SOOOO What?!» An idiot is an idiot regardless of title or position! As many others have already stated… Dr. Houchin should have his license revoked!
Long story short… DO NOT go to Dr. Kenneth Houchin! DO your research and if that is not enough to convince you to look elsewhere, go ahead and experience his stupidity and disorganization for yourself.

I walked into the office no hello from the front desk staff, the lady said can I help you while helping someone else. She told me to fill out a card and have a seat. She assisted people that came in after me first and had someone else help me. An African American women called me up took my insurance information and said nothing about HIPA. I asked her about it since she made me sign it and she said we don’t give those out because everyone leaves them in the seat. She then gave me one with an attitude.
They never told the back staff that I did not want an eye exam since i had a migrane. I wanted my eyes checked for disease only and my plugs checked. She took me in the room and dilated my eyes for the test. She dilated them putting extra drops so I could barely see. (She did that on purpose) you don’t need to get your eyes dilated for them to do a full exam. I told them I would like plugs and the doctor said he did not know how to do those. At this point I just wanted to leave!
In fact my real eye doctor that I went to instead did the same full exam as Dr. Relyea and did not dilate my eyes.
Horrible experience!