Wells Fargo Bank

Why are the bank tellers always so rude and unfriendly in that branch!!! How about hello and thank you? Or even a smile!
I’m definitely going to another branch from now on

This place only gets 3 starts because Laura was really helpful and fast !!! While everyone else got done with 1 customer she would be done with 2 – 3 I was getting really frustrated with the slow service until she helped me in less than 5 minutes

Gave it 4 stars. Great first time but I do not trust banks in general. So I’ll update after 6 months of how service is really treating me!
This branch is tricky (on the corner of spring mnt and Arville. Diagonally across from Arco gas station). Parking is confusing. I saw the atm center that was in the back and realized coming in from spring mnt was difficult. I advise using Arvilles side.
The entrance I came in was between two buildings — I believe the one facing the corner of Arville and spring is just for show?
Came in for an appointment at 4:30pm today (after setting up an account with a Wells Fargo guy on the telephone the day before). Met with Bridgette right away — who I give the 3 stars too! Great customer service floats my boat and hearing about Wells Fargos banking service added one more star. * keep in mind my grandmother said to not bank with them, for some odd reason? Older people know what’s best but I am taking a leap of faith !
Spent 45 minutes setting my new account up, 30 minutes in putting my personal info in their system and the other 15 minutes in making small talk with Bridgette /​depositing two checks right away.
Great experience on the inside of this big branch! One happy and new customer.

Personal bankers work extremely slow. It took us about 1 ½ hrs just to be added to my husband’s existing account and it wasn’t even busy.

They are always so friendly here. The tellers are helpful and always seem so cheerful and chatty.

I was in the Chinatown area and needed to do some banking. I stopped here at the drive through ATM. The only problem is the area is like a maze. You have to drive to the back, make a U, and then come up to the ATM.
Getting out on Spring Mountain is iffy at best. Then I found out I could exit via Arville. Another time if I stop here again.

Busy on normal payday rush hours.
Friendly staff !

I had to open a business account and I went to this bank. Well, I have to say I was pleasantly surprised. I informed the receptionist, guy that I was here for a business account and he asked me to wait while he went somewhere. Looking around there was about 4 people waiting too.
When the receptionist guy returned he asked me to follow him and he took me into an office in front of all the people waiting. I met Ruppi who begin to help me with the business account. There were the usual questions and waiting while papers were filled out and crosschecked. Ruppi was very helpful and went beyond the norm a few times during the application process.
After about 20 minutes I was sent on my way with everything signed and ready to go. I had the online banking and a nice new debit card in the mail. Not bad at all.

Lines move quickly, they serve coffee & snacks, and they are always friendly. Drive thru ATM’s also.-Really why is there braille on the drive-​thru ATM?