Wells Fargo Bank

I’ve had great luck with Wells Fargo and this location has always been good to me.

This particular Wells Fargo branch is one that is largely overlooked due to the close proximity to the location across the street from the Red Rock Casino Resort. This is largely unfortunate and there is no question that this one, only about 1.5 miles west of Red Rock, on the corner of Charleston & Desert Foothills, provides a much better managed and personal banking experience than you would find at the much busier center just down the road.
Being located so far west in Summerlin, it might be surprising to see the bullet proof glass that covers the teller Windows. The BofA in the same shopping center does not have the glass and being in such a good area, it may seem off putting. Reality is that every single Wells Fargo branch in Southern Nevada has the glass so really it is not something worth complaining about.
The branch manager, Geraldine, is a genuinely nice person that truly shows that she cares about her customers and engages nicely with them and her employees. On the banker side, though the staff does change as frequently as everywhere else, Penny and DeMario are both long term WF employees that obviously like there jobs and aren’t driven by sales as much as true want to help their customers succeed financially.
The branch is set up nicely, using the same floor plan and architectural model that was popular in the 2007 era, and can be seen at 215/​Decatur, Cheyenne/​215, and others. Sizable lobby, banker cubicles, conference room, manager office, and drive up teller Windows all serve their purpose and provide a clean and well maintained professional banking environment.
Personally, I would say that this center as well the location at Craig & Decatur are the top two WF banking centers in the Vegas area due to the staff and well-​managed organization of the branch. Definitely worth the drive past the Red Rock location, no question.

I’ve had my personal accounts with Wells Fargo for about seven years now. I’ve been very happy with their locations, employees, and service. Some of their locations have long waits but this one never does.

After waiting 15 minutes in the drive through line and called 4 times and rang the bell 4 times a representative comes up to the door and apologizes because they are in meetings and can’t hear the bell. If you can’t hear the bell do not have the open sign on for us to waste our time. Now I am late to work and very annoyed. You couldn’t hear the bell, you didn’t pick up the phone ringing, you didn’t notice somebody was beeping their horns, then do not advertise as open. Very inconvenient and a waste of my time and the person behind me. Horrible horrible service, I am disappointed in you Wells Fargo

Great location, as it’s tucked away between Charleston and Desert Foothills. Great for the West Summerlin crowd. Staff is very friendly.
I’ll have to say that the only complaint that I have against this place, and thus the one star from perfect is that the lighting at night is not the best. Always had to be wary what was on all sides of the vehicle due to not having the usual type of flood lights in a drive-​thru ATM situation. The branch off of Canyon Pointe is lit much better, as a comparison.

I don’t have an account here. I just use the ATM here because it is close to the house and my bank is further down the road. The ATM does not break down and run out of money, like some ATM’s (Bank of America on Towncenter & Charleston). I should open an account though… ATM Fees.

This is my Sunday bank. I go for a bike ride and get to the ²⁄₃ spot at this plaza along Charleston Boulevard and Desert Foothills Drive. When I need to make a quick deposit or withdrawal, this is the branch to which I go. It was opened during the building boom, but many of the houses didn’t follow, so this is often a slow place.
It’s easy to get to, there are several other businesses here that makes the whole area a one stop place.
I have found the tellers to be quite competent when I’ve had to go inside. But, since this is my Sunday bank, I usually just ride my bike up to the ATM outside, make my withdrawal, and make a fast pedal away with my loot. Actually, I normally go right next door to the Starbucks in Albertson’s. Like I said, ma one stop place!