Victoria’s Secret #1113

Seriously great customer service! I can’t say it enough Kyle and Lala helped me out and they were both amazing Kyle went out and above to find the size my friend was looking for and Lala was able to find the correct bra size for me I’ve been to plenty VS’s and now I can say I have found the perfect bra size! They will make sure what you buy is the perfect fit for you. Thank you so much for great customer service it honestly means a lot!

Do not come here the service is horrible. I recommend the Town Square location. I went in and two employees were flirting (man and woman), didn’t even greet me, when I asked for help finding a certain bra the girl said, «Oh what size are you I don’t think I have your size.» I told her well you could measure me and she did but acted like she didn’t even want to do it. Then after I asked her to help me find a 3 piece set she sent me to the dressing room with 0 items. The fitting room girl was rude too. She gave me a bra and I said oh no this isn’t what I was looking for I need a three piece set & she proceeded to tell me,“This is my job you need to try this on.” With a huge attitude and negative tone. Finally another employee asked if I needed help & I for the third time told her what I wanted. She said she would be right back and took like 5 minutes I walked out of the dressing room and saw her at the cash wrap. I told her of my bad experience and said she was nice but too slow and I told her about her coworkers. She said,“Yea I just got here they’ve been here all day.“Uh really I didn’t know that was an excuse for poor customer service. I then asked for the manager and told her About my horrible experience and that I was going to Fredrick’s instead. I also told her how I was previously employed by Victoria’s Secret at Town Square & how we would never treat a customer this way.

First let me say, the products are great. The two stars were for the cashier’s attitude. She was pretty dry when conversing, as if I was a bother to her. Umm, hello! Why do you work there if you don’t want to be spoken to?! Moron. Or perhaps its the fact people are shopping while you work? C’est La Vie, honey. They need to keep in mind, the cashier is typically the last employee you come in contact with (as far as making your purchase). Overall, this one kind of sucked bec of that and I’ll stick to the one in The Forum Shops.

Went to VS in the Miracle mile Shops and got absolutely NO SERVICE!!! I walked in passes a sales person who by the way didn’t greet meet but looked right at me when I walked into the store! Then I walked around hoping someone would offer to assist me because I really needed help trying to find a bra… I passed two more girls on the floor so caught up in a personal conversation that they were too busy to notice me do I walked out! It’s no wonder this store is empty… BAD service!!! I will never go back!

Obviously I’m a chick, I’m going to love a place that sells all manner of lingerie. But, this store goes above and beyond because it has Christine. She’s manager extraordinaire.
I went in one night looking for a specific pair of panties to go with a bra that I had purchased a few months earlier. Of course I’m out of luck because VS has this amazingly annoying habit of discontinuing only the things I love.
They keep the stretchy lace that is extremely uncomfortable and shows through anything that isn’t jeans, they keep the cheekys that only 18 year olds can wear and the weird maid looking thing that I wouldn’t wear on a supermodel day, but the very simple, sexy panties that I die for? No. They have them for six months then you never see them again. Meanwhile, the lace and weird stuff sticks around like industrial strength velcro. Ugh.
Anyway, went in and OF COURSE encountered the same problem, but this time there was Christine. It’s amazing how my anxiety level goes down just talking to someone who knows what the hell they’re talking about AND sticks around to explain, guide and convince you of what you really need. That is what happened on this day.
I was led to the most fabulous NEW panties (that, according to VS, everyone loves — expect those gone in a month) that matched perfectly with one bra. I was also led to another kind that, while matched in color, didn’t match in style. But thank you for your effort anyway, Christine, it was phenomenal.
This is a big store and it has all the latest and greatest. You’ll find everything you need from utilitarian (in a VS way, of course) to downright get-​your-​groove-​on sexy. VS always delivers and I love them.

I was doing some shopping at the Miracle Mile Shops and I had a discount coupon I wanted to use at Victoria’s Secret before it expired.
I was rather discouraged with the selection for the specific items I was looking for. It seemed like this store stocked every possible color, but only extra smalls or larges. I ended up picking up a couple items I didn’t really want because I couldn’t get what I actually wanted.
Finding someone to let me into the changing room was a hassle, even though I saw a good half dozen employees on the floor.
When I was finally ready to pay, the cashier had a bit of difficulty applying my discount. This is a standard discount card that Victoria’s Secret sends out quite regularly, all VS employees should know how to apply these.
Overall, this location was a disappointment.

I recently stayed at The Planet Hollywood Towers, so this was a convenient place to shop. The service wasn’t that bad at the store, I did have sales people come and offer to help, but I came in a knew what I wanted. The only complaint I had was that the cashier forgot to take off the sensor on my bra and I didn’t notice it until I got home and unpacked in CA. When I went to one of the stores in San Jose, they said I needed the original receipt (which I tossed in Vegas) and the receipt needed to match the exact price. This is ridiculous because I had a coupon and a rewards of $ 10 that I used, so how would that match. It was so frustrating that this had happened. I told them I can print out the receipt from my bank statement, but they said that they can’t except that. This was frustrating because I buy stuff here all the time and I wish they were more helpful instead of being so gosh darn snobby.

This review is for the Miracle Mile shop VS. The selection at this store is pretty good, but if you’re looking for any kind of service, you’re better off at any Victoria’s Secret location BUT this one.
When I came in I walked up to a sales person, and asked for some help finding an unpadded $ 40-​$ 50 bra in my size The sales girl measured me (incorrectly, I might add), gave me a few tips (aka spewed out a few paragraphs that made absolutely no sense, and completely failed to explain what she meant when asked for clarification), and vaguely waved me over to the other side of the store. I went over to the wall she pointed out, only to find a rack of overstuffed add-​two-​cup-​sizes rhinestone-​studded monsters that were way too padded, way too small, and way over budget. I went back over to the sales girl, and asked her if there was anything else. Her response? «Uuuummmmmmmmmm…No.»
I was ready to leave at that point, but my friend convinced me to look around a little more. Sure enough, we were able to find about 3 – 4 variations of what I needed in about 10 minutes, even though we had to go through some of their stock drawers ourselves to find them.
I headed off to the fitting room, and there was no attendant there to unlock the rooms. I hunted someone down, tried on my things, and checked out.
I decided to stop in again the following week, because of a promotion they were having. I didn’t bother asking anyone anything this time, and found what I needed myself. When I went to the cash register, there was no one there. I saw a sales girl nearby, and let her know that I was ready to pay. She mumbled something, and shuffled off. I went over, and asked her what she said. «AYE NO CASH REGEESTER!» she shouted at me. I asked her if she could find another employee that could help me, and she vaguely waved towards the other side of the store. After wandering around like an idiot for some time, I eventually found someone that was willing to take my money, and left as quickly as I could.