Valley View Surgery Center

I had a «procedure» on Thursday the 21^st Of January, unfortunately, I suffer from Trypanaphobia, an extreme fear of needles in medical procedures. As they were preparing me for surgery, one of the nurses wanted to try to start an IV, I immediately went into a panic attack, (heart racing, hyperventilating), and I simply asked if I could receive «gas» before they did any sort of bloodwork. They were more than happy to comply without being condescending or belittling me to «suck it up» and I calmed almost instantly… Surgery is scary enough without the added fear or humiliation associated with an uncontrollable phobia. Just a wonderful place and staff…

This place has horrible patient management. Changing appointments with only hours notice, then not accommodating for the inconvenience. Taking advantage of kind people to help please the privileged and rich I’m sure, not to mention rude, one of the doctors specifically, openly judgemental and accusatory always changing appointments and then charging if your late, even though you are required to wait for over an hour in the waiting room before your appointment, I don’t see why you can’t have better schedule management, you’d think going to school for so long you would have learned how to count the hours in a day. and not over schedule patients.

This is my second time here at this surgical center. Just like the last time the waiting room is like a animal corral. Either the doctors office is scheduling people to close together or they like to appear as they are busy. #HowManyPatientsCanYouSeeInOneHour (Ridiculous)!!!
Makes me want to go see another doctor just so I don’t have to come here again. #ThisPlaceIsProbablyACheeperChoice…

Had a colonoscopy there this morning. Clean facility with well staffed and professional front desk person and nurses. While I’d rather not be a regular at any surgical center, I wouldn’t hesitate to return there. The employees act like they like their jobs and are interested in your comfort, safety and well being. Thank you for a positive experience.

Excellent experience. I was to have a procedure at Valley View Surgery Center and was having some anxiety leading up to it. Everything went smoothly, from the moment I checked in at the front, until they called me back to pre-​op (which was quickly). I was treated well by the staff and was in and out so fast. If I have to have another outpatient procedure done, I will certainly use this facility again.

The staff is so efficient probably the most efficient facility I’ve ever seen as far as running on time!
Unfortunately my regular physician’s office did not give me the paperwork ahead of time but the staff was friendly enough to give it to me today and be patient with me filling it out as I was in extreme pain when I arrived.
The front desk staff got my chart up right away even though I was still filling out paperwork!
The RN that was in charge of my care was patient with me while changing she realized I was in a lot of pain, and was a bit slow. She put my little booties on my feet, and got a blanket for me and wrapped it around my shoulders.
I was very worried because most RNs have a hard time giving me an IV, but mine was superb today and hit it on the first try no human pin cushion here!
They were willing to call my ride when I was ready which is unlike many other facilities that put you out.
In the surgical room the staff was efficient and ready to go in plenty of time for the doctor to arrive.
The only reason for not getting five stars is probably not the facilities fault but more the anesthesiologist fault. He did not introduce himself to me bad PR move.
Dr Dzung performed lumbar spinal injections for me and I was out even though he only uses conscious sedation!
He is so kind and I appreciate that he is willing to travel to this facility for patients using Medicare, culinary, and Nevada co-​op insurance.
One more thing that I would add is that in the pre-​op area they need some music for the patients in there it was quite boring! Something simple and soothing as far as music would help relax the patients before they go into the operatories.