US Post Office

Absolutely horrible. The wait times are always a long time, and then there’s this incident. Over a week ago we received a notice to pick up our mail at the post office because it was too full for the mailbox. I picked up not only my mail but my family members and junk mail that wasn’t addressed to any of us. But I had received a ton of mail. The mail never resumed and we checked our mailbox daily with nothing being mailed. No notice was sent out to pick up our mail at the mailbox again m, so my parents went in without me. They wouldn’t release my mail to them but said it should be resumed within a few days with no explanation as to why our mail had never resumed, and they only received five pieces of mail which is pretty odd for a weeks worth. I went in first thing the very next morning, waited for half an hour in line to be told that my personal mail and the rest of the mail wasn’t in the box. The lady showed me an empty box and then asked, «are you sure you had mail?» Yes, I’m sure. I’ve had a paycheck of mine in that mail that you people can’t seem to place! Did my mail get returned back to sender? She said that the mail should most likely be there today (this was yesterday). Was there any mail in the mail box? No. I’m tired of these people being inconsistent and where is my dang paycheck?! Some of them release all the mail to me, others won’t release my mail to others, it makes absolutely no sense. I’m tired of this place and I really wish it wasn’t our post office. I would avoid going here if you can.

Absolutely the worst customer service imaginable. I highly suggest going to any other post office for passport renewal.

Always a long line here. Horrible management of resources by whoever is in charge. 30+ people lined up at 2pm on a non-​holiday Friday. Easy to understand why the USPS is a dinosaur of an organization; dying a painfully slow death. I say Good Riddance!

I have the benefit of having a good postal person who tries to help out when she can by bringing your mail to your door and letting you know when something is wrong with your mail box. When my box was broken in two a few weeks ago, she let me know that she had to take the mail back to the hub but would bring it back when the box is fixed. My HOA had to fix the box but it took two weeks. But getting though to this PO is impossible. I have tried calling them to check to see if they are holding my mail and always get a fast busy. They never answer. They are about 15mins away in a very busy area. I have a post office just down the street from my residence but because my zip code is zoned for this PO I get very poor service. That sucks.

Once again this place is useless! I went in to get my undelivered package that was marked delivered by the driver on Monday… Only to be told that there are too many packages to go through and that it would be delivered today! Needless to say it never got delivered! I think the mailman is stealing packages and they still have him on the job!

In yet another example of why this Post Office has a 1 Star Average, I have been calling 702−869−8647 for THREE DAYS and it is giving me a fast busy like the phone is off the hook. I am out of town on an emergency and I have a package from Australia that will likely get sernt back across the globe unless I can contact one of your highly qualified USPS Representatives.
ANSWER THE PHONE!

The people so nice here but unbelievable over 30 mins waiting to pick up just a letter. Pick up only area is never open and they are always short handed. Terrible… For such a wealthy area not a fast or enough coverage horrible

Can they please hire new workers? Possibly faster more efficient workers? I honestly can’t fathom why these people are so miserable and rude a debt are the lines SO long no matter what time I come in. Do yourself a favor and drive to another post office. The line is always out the door and the people that work there need to be replaced by people who actually appreciate their jobs.

The worst nightmare one cam imagine!!! Plan on standing in line from 45-​minutes to an hour with only one person at the counter. WE are 30 – 40 deep. When I spoke with an employee, they simply shrug their shoulders. They have consistently asked the postmaster for help and assistance to no avail.
Avoid this post office like the plague. When the holidays come, I will simply do online shopping and shipping. To imagine the Summerlin Post Office at holiday time would cause me a mental breakdown. I have called Darcy Spears, Stavros Anthony, and the Postmaster. Do not wonder why the USPS is losing money. Try checking out the local post offices and lack of proper staffing.
In addition on another note, no one cares about the residents of Summerlin (25,000 acres of us) – yet we pay most of the taxes (besides the Casinos). We are the orphans of Las Vegas – poor Metro Police Protection and inadequate Postal Services.
I love living here, but the services need improvement–
let’s start with the
Summerlin Post Office!

Wow, this place isn’t as bad as I expected. I had to pick up a certified letter at this location since no one was home to sign for it. I also had to send a package to my mom in California. Looking at the reviews, I was prepared for a long wait. I walked in an hour before closing (4 pm) on a Friday and there was probably 6 people in front me. The line moved surprisingly fast. Kevin, the employee who helped me, was friendly. He moved quickly and didn’t look look miserable being there. He actually smiled! I was probably in and out within 15 minutes. So folks, I suggest coming in right before closing so that they hurry up and get you out of there.

Yeah. Three people in line. Should be quick. No, one teller open, person trying to mail 10+ international priority packages with no paperwork done. Super…
30 min later, full line. Why do I do this to myself?

there are no words for this location. The line is always out the door and no one is friendly. They’re always severely understaffed I try to print all my labels at home and drop off my items so I don’t have to wait in line they need to either close this location or hire more people and they really need to get the air fixed.

I’ve had so many issues with this particular Postal Office… when I sent out my wedding invitations via my professional stationary store, the owner of said store insisted on avoiding this place though much more convenient for her and I. She handles massive amounts of mailings and said this location is the absolute worst. They lose stuff, are difficult, not customer service oriented! I have to agree since every time I go there there’s an issue with something. It’s downright stressful thinking that ‘I have to go to the Post Office’ to update my Passport. maybe the lady is bitter because she’s never left Nevada?! Who knows but something’s wrong.

ALWAYS LONG LINES!!!
This morning, for example, the line went all the way out the door, and there was only one postal worker at the counter. 45 minute wait!!! Other postal workers would wander through the lobby now and then, lazily, slowly, avoiding eye contact. I have no idea what they are doing. When I FINALLY got to the counter and was rewarded with the honor of picking up my package (which they should have just left at our door anyway) I asked them what time of day is better to come. The postal worker admitted that there is NO time of day when they aren’t overwhelmed.
At very least, their supervisor should be fired!
How do I give them a 0-​star or negative stars?

I’m not surprised that this PO has the low rating it does. They should just be closed down for good, or the corporate office should come in and properly train their employees.
Today I took my disabled daughter in to get her passport processed. We had an appointment, and showed up 10 minutes before our scheduled time.
After waiting outside for 20 minutes past our appointment while the passport clerk processed 3 people, we finally had our turn.
I had all documents needed. Including my husband’s death certificate and passport photos. The only thing I had done wrong, was fill out the form with blue ink instead of black ink.
Apparently this error was so egregious that the clerk working at the passport window took offense and began to tell me that I’d made an error, and then said ‘I don’t have time for you!‘
I apologized and said ‘I can fill out the form in black ink. I’ll be quick.‘
She refused to give me a new form and told me again that she didn’t have time to deal with us.
My reply ‘But I have an appointment. And I’ve been waiting outside for 20 minutes while you helped those other people. I don’t understand.‘
The clerk got immediately irate and began to tell me that it was HER BREAK and how my mistake wasn’t going to cost her from eating.
I asked her if I could simply have another form and fill it out quickly, something that wouldn’t have taken more than 5 minutes. Considering that I had already waited patiently outside with my disabled daughter for 30 minutes, while she politely handled the three people in front of us, I didn’t see how another 5 minutes would hurt.
She got even more irate and told me «NO! This is your mistake! You’re only thinking about you, and so I’m going to think about ME! I need to eat!»
All the while, during her hunger rant, I’m wondering… gee, I wonder if I have a granola bar in my purse for her? Maybe a snickers would be helpful right now? But I didn’t want to stop and look for one as the clerk’s time was obviously not to be wasted on the redoing of a form, much less the finding of a snickers in my purse.
In the end, I took our forms, including the offensive blue inked one and left. We didn’t get the passport as expected due to this woman’s hangry behavior. As we left my daughter asked me to never bring her back to the scary lady again (long brown hair, and Latin accent FYI), Trust me, we won’t.
My advice? Go elsewhere. Getting chewed out by the scary post office passport lady isn’t worth it. Or at the very least, bring a snickers to throw in her mouth as she opens it wide to yell at you.

We’ve been waiting almost a month for our mailbox keys. Keep getting the run around. Keep telling us to come back in 10 days, then today she says «it’s out of our hands» and «we have no control over when it’s done».
Horrible customer service! I’d like to give them negative stars.

There are 3 – 4 ladies in the post office that are efficient, professional and keep the lines moving. Judith is super efficient and a pleasure to do business with — but…
There are a few cranky old postal employees at the Summerlin post office that make no bones about calling you dumb or treating you like dog doooo because you don’t know the entire USPS federal handbook by heart.
Second big issue i have —- no matter what form you fill out to have your mail held (online, in person, via the mail) —- they RANDOMLY return some of the mail and hold others. ((and the clerks freely admit they don’t know why some goes back)) There is absolutely no rhyme or reason to it. Two letters from the same location or company — one stays in hold, one goes back return to sender. It is like there is NO POLICY what so ever that is followed and they just wing it. ((I know this is not true — but actions speak louder than words and I have about 50 examples of mail being returned to sender during my mail holds over the last year.)) One clerk (long black hair) told me that the USPS was NOT designed to hold mail. OK — then why do they have a HOLD MAIL FORM ??? WTH.
The ½ window package pick up area is inconsistent. Some times open, some times closed — you get yelled at for going there first and get shoed away if you get in the regular line first —– it is inconsistent and unprofessionally run.
I don’t go here if I don’t have to – but have ZERO options with package pick up w/​signature required — I generally pack a lunch if I need to go —- cuz it is going to be 60 – 90 mins to get through that line.
They are in desperate need of hands on management !!! And an under cover inspection visit from the post master general. IT IS APPALLING !!!
Separate issue —– be very careful in parking lot. I get cut off in the cross walk at least once a visit. The cross walk is right in line with the handicap parking and drivers coming whipping in there to get the handicap spots with NO REGARD what so ever for the cross walk. VERY POOR PUBLIC PLANNING layout of the parking lot.

If there was a way to avoid this post office I would do that. You walk in and there is always a huge line. The «assistant» for the line was a joke. She’s rude and useless. She also at one point went behind the counter and I realized what? You could have been behind there the whole time doing work instead of wasting Time out here being useless!
On top of the ridiculous wait– you better hope you get a competent person once you’re up to the counter or too bad for you. You’re just out of luck.
I think for a government run situation this is no surprise at all but seriously I think they could hire more competent people.
The only positives about this location is that it’s basically brand new, clean, has ample Parking and is a full arrive location (handles all aspects of mailings and passports) If you must go here mentally prep yourself first.

I come here everyday. I rarely wait in the line since it can be long and I have my own digital scale at home and can print my postage there. I ship packages to customers all over the world and would go crazy of I had to wait in line and deal with the workers here. I like that I can track my packages to find out where they are and when they arrive and get email updates about the delivery status too. The kiosk is nice too because it can be accessed 24 hrs. There is plenty of parking and drop boxes outside with pick up times on them. Don’t be a tool and bring your package in thinking you can ask them to tape it for you. They do have tape for sale but please… If you know you need to mail something… Have it ready when you come in.
So I got home from work and had a postage due notice on my door so I headed here to see what was up. When it was my turn and I gave the lady my card she pointed at me and said «you! we are on to you and what your doing!» So Asked her what the deal was and appearantly some other dude has been mailing car parts that had gas in them and sending them at the wrong rate. The lady tells me that 5 of the packages were smelly and leaking oil. The only problem is I haven’t mailed any car parts so it could’t be me. After looking into it the lady tells me «oh no that wasn’t you that was someone else and one of your boxes was with that persons» and never once said she was sorry. The next day when I needed to mail a package I took it to Fedex! With the USPS hurting like they are you would think they would not chase customers to the competition. The workers here just aren’t polite.

The location is nice, so physical and geographical wise I gave a better review. Postal work is the same everywhere so you can’t really blame them for long lines or speed of service. They service a very large area so that doesn’t help matters any.
However, the phone number for them rings busy instead of having voicemail which is very annoying. Placed a hold mail for the holidays and couldn’t get delivery of mail post-​date. Yuck.