Urban Mutts

Urban Mutts has changed their name to So Fetch! I took my Saint Bernard and my cocker spaniel here. They did an UNBELIEVEABLE JOB! My Saint Bernard came in with an awful thick coat and she has a summer cut with a lion’s tail that’s PURPLE! She looks GORGEOUS. So Fetch did above and beyond to what I was expecting. Bridget, my St. Bernard, now has pigtails with beautiful Hawaiian flowers. She has never looked so girly. When I had my cocker spaniel done named Leo, I mentioned that I wanted the long hair shaved off and again, So Fetch did above and beyond and made him look handsome with his new clean cut appearance while keeping his signature ears and legs. To top everything off, Leo and Bridget now have glitter!

Urban Mutts 2 over on Buffalo is the best! Charity and the team really go above and beyond to ensure a very friendly, happy, and safe experience for your pets. Chachi & Bella get all excited when we pull in and just a short time later they come out looking like a million bucks. Thank you Charity for taking such great care of them.

Love my groomer, Charity, so much, she’s been grooming my Silkie Terrior for years, and just moved to this salon! I wouldn’t trust someone I didn’t know grooming my dog… She’s amazing. Perfect every time, she does cute color work as well!

I heard of this place by word of mouth!
I ran into a snag that was my fault and they totally hooked me up-​I didn’t realize there were two Urban Mutts locations… I called one for appointment and showed at the other… whoops.
They were able to just call the other one and say «hey, they’re over here, send me a groomer!»
If that wasn’t awesome enough, they got my 2 doggies done in record time, like less than 3 hours! And she said they were busy that day!
On top of all that, the dogs looked and smelled spectacular!
I will be taking them here from now on!

They have always been great for our animals. Very fast and always accomidating.

I have been going to Amy at Urban Mutts ever since she opened shop a few years ago. The staff is so friendly and always so loving towards my little Yorkie. I don’t normally go to the same stylist but I do go to the same location on Durango since its closer to me than the location on ANN and Decatur. Both locations are awesome; they keep your doggies style in the computer so if you don’t need to change anything to your grooming experience it’s an easy sign in and drop off.
There prices are very reasonable and It’s always a plus that you can pick up some treats, food, or even some nice things for your animal when you wait. One stop shop.
There has been a few times when they were completely booked and I had to take my little Yorkie somewhere else and every time I regret it. From now I will just wait or see if they can fit Mr. Bentley in.

i’m never going back to this place and i feel so bad that i let my dog get groomed here!
it was a mess in there. there were 2 large dogs running around freely by the groomers tables (behind a gate) barking loudly, one dog running around the store. i wasn’t pleased with that in particular because my dog is scared of other dogs (and i’m sure my dog isn’t the only dog in the world that doesn’t get alone with other animals.)
when i walked in i saw the dog (same breed as mine) the groomer was working on and the style was horrible. i told her what i wanted for my dog but she rudely insisted that it wouldn’t look good. i couldn’t get a full sentence in because she kept interrupting me telling me that my idea wasn’t any good. the only request she said okay to was that my dog’s tail be trimmed.
they grab my dog out of my hands and take her back into the room, i couldn’t see if they put her in a cage with another dog or by herself. they closed the door to the room, which had no windows. this made me worry because they didn’t even ask me if my dog was friendly towards other dogs AND if they put my dog in with another dog they won’t be able to hear any fighting because the door is closed shut and the groomer’s clippers were so loud!
i left the store worried and frazzled by the frantic environment.
when i picked up my dog she ended up grooming it exactly like the one i saw previously! so i’m guessing it was easier for her just to stay with the same style than having to give into my specifications. AND THE TAIL wasn’t trimmed –_​-​‘
the groomer showed me all the «ouchys» that happened… which were two large scabs under the two front legs. i take my dog and pay, which btw they didn’t give me the right change and when i told them so they wanted to watch me count the money on the table TWICE thinking that i stole $ 10???
when i got home i got a chance to examine my dog more. OMG! there are so many more wounds that the groomer told me! they cut my dogs nails too short on some paws so there were bleeding spots on them. another paw had one nail that was way longer than the others so i’m sure i’m dog feels uncomfortable when walking. AND my dog’s nipples had little blood spots on them too!
i’m never going back there and i hope this review helps someone out there to avoid the bad service!!!

Lindsey is Gino & Zina’s Groomer, she is EXCELLENT & they Love her!