U-Pack Moving

U-​Pack contacted me, apologized, and refunded $ 100. The gesture was nice and appreciated.

I contracted with U­Pack Moving services to arrange and manage shipment of my personal belongings from Washington State to Nevada. I paid extra for «3­Day Guaranteed Transit». I loaded my items into the trailer in 1 business day (instead of the standard 3 days) and called U­Pack customer service to determine weather or not the extra 3 day transit cost applied to
deliveries being picked up early, or if I would need to do anything extra to ensure delivery in 3 business days.
I was assured by the representative that my reading of the contract terms was correct, and that the 3 days transit was based upon the pickup date, therefore no
other action would be needed on my part.
On the third day, I called the shipping company’s dispatch department to schedule the time of delivery for my belongings. The shipper told me that U­Pack had relayed a delivery date as 5 business days (and a full weekend) after pickup.
I called U­Packs’s customer service department again and was told that the line item «3­day Guaranteed Transit» and the contract section stating «The guaranteed delivery date is based upon the pickup date…» was inaccurate, and that the delivery date was a set date, even though
the line item sold to me was «3­day Guaranteed Transit». When I asked to speak to a manager, the customer service representative «Neil» then told me that he was the manager and that he would not allow me to speak with anyone else. He then hung up on me and terminated the phone call even though I was trying to continue the discussion.
***NEVER DO BUSINESS WITH U-​PACK***

From 2÷20÷15 thru 03÷02÷15
Okay, this is a long-​overdue feedback about U-​Packs services!
Three months ago, we were planning our cross-​country move from NY to Las Vegas. After comparing a ton of moving companies, ABF was the most affordable and had the best reviews, so we went with them.
We were quoted a fair price for the use of 13 feet of the trailer, which is approximately two bedrooms. You are charged based on how much space you use so if you don’t take up as much space as you initially requested then you will pay less. Of course, if you go over the space requested then you will pay a little more, luckily we were under the 13 feet. The driver will tell you how many feet you have used, and so you will know exactly how much you owe.
Speaking of drivers, they were all very nice and personable on both coasts. My driver who came to pick up the trailer in NY was pretty awesome; he had a witty sense of humor. The guy who dropped our stuff off in Vegas was very helpful and friendly.
We were not charged until our trailer was in transit, and they held to the price they told us we would pay for using less than the 13 feet. Our stuff came in the estimated time 6 – 8 days. We had our belongings picked up on February 23^rd, and it was dropped off to us on March 2^nd!
I am extremely satisfied with these guys. They helped make the stressful transition of moving cross country less challenging, our belongs were safe, and we saved a ton of money using them– what more can you ask for!

Moving across the country is no easy task, this company made the move go smoothly and was so convenient. We ordered our packing supplies from them, packed ourselves, then had them drop off our trailer and ship our stuff from Las Vegas to WI. Load arrived and they picked the empty trailer up same day!!! So we didn’t have it sitting there taking up space. The only complaint I have is they were a few hours late– however I will not deduct stars because they were courteous enough to call and keep us the loop always. Very professional company and priced right!!!

Whoops! This review has been in my drafts for quite some time now. Since I’m moving to a new home it occurred to me that this review might come in handy for those doing long distance moves.
ABF U-​Pack was recommended to me by a friend who did the cross country move to Las Vegas. I was between PODS and ABF as they seemed like the most economical ways to move my belongings 2500 miles away. If you’re not familiar with the concept, ABF U-​pack offers containers, much like PODS but smaller (better for smaller moves), or space on a 28′ trailer (better for larger moves). They will recommend how much space on the trailer you’ll need based on how big your home is/​how many rooms you’re moving. You can always use as much space on the truck as you’ll need, or as little as you’ll need with a 5 linear foot minimum, and you’ll be charged only for what you use. You can either load/​unload your belongings on either end yourself, or hire someone to do it. If you hire someone, ABF can make suggestions on companies that source this out across the country, or you can use your own independent movers.
The price seemed steep but as we priced full service moving companies we saw there was no comparison — ABF crushed their prices every time. At first, we decided on PODS despite their prices being a little higher than ABF. When we told ABF that we were going with PODS, they came back with a quote that beat PODS significantly and it became a no brainer.
ABF was SO incredibly flexible on the dates and times of drop off and pick up. Usually they don’t pick the trailer up on the same day of drop off but they were able to make it work for us since the roads are narrow and the HOA wouldn’t allow any road blockages. The service over the phone was always friendly and professional both before we signed and after we were set up for our move.
The hitch was with our movers on the loading end. They were awful. Smelled like marijuana, bragged about how much space they were going to save us on the trailer (and they wound up using an extra foot than we originally planned on) and so much of our stuff was damaged on arrival. The success of using one of these do-​it-​yourself moving solutions lies in your ability to find exceptional, highly experienced movers to load your stuff. Consequently, our movers doing the unload in Vegas were AMAZING!
On the freight end, ABF’s prices were great, the service was terrific, and the whole thing was very easy. Very much recommend this option if you know of great movers on either end!

So after only 9 months in Portland, I decided to move back to Vegas and of course opted to use ABF again after such a great experience in March. I was smart this time and paid extra for door to door — soooo worth it. They’ll park it anywhere you want in front of your house, and you have up to a week to pack/​unpack at your leisure ²⁴⁄₇. City of Las Vegas doesn’t care, but be sure to check whether your other city requires a parking permit for the container (Vancouver, WA did). $ 25 for a right of way parking permit is better than a yet another stupid parking ticket.
I moved with furniture this time, so needed a 2^nd container — it was under $ 400 extra. If you have any doubt that all of your crap will fit into one container, just reserve a 2^nd in case. There’s no charge if you don’t end up using it, but there is one for them to drop it off on a 2^nd trip.
I said it before, and I’ll say it again — pack everything as tightly as you can, and use clothes in trash bags to fill any gaps. Since I could pack and repack at my leisure this time, things were in there TIGHT and everything barely shifted. Another thousand mile trip with nothing broken!
Everyone on the phone at the Portland and Las Vegas offices (and 800#) were extremely nice, helpful and flexible with changes. They did same day delivery/​pick up both times — depends on their schedule, but shouldn’t be longer than the next day after you call.
Only minor issue was that the day of delivery, someone called to say they were 20 min out. I rushed home, waited for an hour and called the Vegas office when nobody showed up. Dispatch had no clue who called, and someone came a couple hours later. Not a big deal and I love them anyway.
I’m determined never to move out of state ever again, but I do recommend ABF to anyone who says they’re moving. Good or bad — if anything is broken, you know it’s probably your fault.

You know how they say moving is one of the most stressful things! Well, thank God I read reviews about U-​Pack and used them. I had a move from Jersey to Boston, with a 5month storage until I found an apt in Boston. I cant explain how amazed I was with the customer service at U-​Pack. The woman I dealt with went above and beyond «customer service». I had some concerns about a piece of furniture fitting in my new apt. I arranged for additional storage «in case» — The U-​Pack rep, stayed in contact with me via email. She was incredible she called and emailed when she said she would. The two drivers that dropped the cube off in Jersey and the one in Boston were ON TIME and talented! They knew what they were doing. It was difficult in the tiny streets of Boston, but the man knew how to maneuver the cube to fit perfect. This is my first review ever, I’ve never felt a service deserved a review as much as U-​Pack. I wholeheartedly recommend U-​Pack. I suggest you load and unload yourself or get a local mover. Its definitely worth it.

ABF U-​PACK was the best moving experience we’ve ever had. U call them up, reserve one or two containers, give them an arrival time of your choice, and they show up… on time. Then you fill your containers, call ABF to remove them, and they show up on time! Same scenario played out at our destination city. Now for the biggest and best perk of all… they were HALF the price of the PODS quote to move us across country… something about PODS being a franchise and ABF just being a trucking company. We will use ABF for our next out –of –state move.